The first thing to do is to serve, try to be circumspect, humane, warm attitude, necessary. Guests come to enjoy the service, not to be angry, not excessive requests, try to meet. Guests come to the purpose of eating happy, drinking assured, sitting comfortably, consumption is naturally very satisfied. The second is the store's overall design, decoration, style, cleanliness and hygiene, especially in summer and winter, and other aspects of which health is the key, according to normal guests, into the store is hospitality, and then ordering, waiting for this time is the guests in the observation of the store situation, the above several factors. Third is the point of food, small stores is natural point, if the restaurant, more upscale it, you can push the main dishes, or ask the guests where people, like how to taste, heavy, light, spicy, etc. So the details of the analysis, the general waiter will not ask, directly to the menu, to what point what, at most, ask if you want to be spicy. The third is the efficiency of serving dishes and dishes effect, how to allocate the dishes, the chef's technical problems, this is the hardware necessary to retain repeat customers or rely on product quality to speak. This is fundamental. In fact, in the beginning of the guests to the door until the bill, the whole process is the service, every step of the details perfect, guests are satisfied, but also the money rolling in. In addition, according to the store, dishes, grade, environment, chef technology, cost and other considerations, how to set the price, this need to do competitor analysis, the state of the nearby food and beverage, to visit, and finally decide whether the customer is more satisfied with the price. This is the problem of marketing strategy, set up promotional activities, new members, send gifts, follow-up consumption discount or accumulate how much to send beer and so on this is the basis.
In summary: store decoration style, placement, environmental health, atmosphere, etc.
dish type and price setting, effect, market research and other product strategy
etiquette and clothing, service attitude, efficiency, work distribution arrangements,
promotional activities, promotions, discounts, gifts, and other marketing promotions
old customers, new customers, opinions and suggestions Consultation and adoption