I bought two pairs of AuCom boots on March 27, 2011, at the time of the seasonal drop in Nanshan Academy Store, one pair of shoes was worn for one month and the other pair was worn for two days! (burst skin, can not be repaired)
Supplement: the shoes are normal sales, seasonal products, but does not belong to the treatment of goods!
One pair was worn in the spring of 2012, the other pair was never worn and has been sitting nicely on top of a wall cabinet in my house.
Last week, November 19, 2012, I took out the old pair of AuCom shoes, walking in the morning when it was fine, but when I got to work, my coworkers found that all the skin on the table burst!
Later I thought, may be the upper part is not leather is easy to break, I threw that pair of shoes (too regret to throw away!). .
Where do I know, I never expected AuCom quality to be that bad! Yesterday (November 29th) I took out a new pair of wear (looks new, new, still very shiny), today (November 30th) actually the surface of the upper part of the crack (a moment I try to pass the picture to see if I can pass up)
Too much, this is the AuCom boots, I am the second time to wear it!
I swear to God, if it's not the second day I wear them, I'm a dog!
I was so angry that I went to the AuCom store (Shenzhen Nanshan Xuefu store).
Which knows that the store closed, and later hit their headquarters phone, said to let the Dongguan handle.
Later there is a Miss Qin, said it can help me fold a hundred dollars, and then the old for the new ---- absolutely high tactics! Asked me to spend again later offset!
Helpless, so I went to their other store (Nanshan Changxing store) to see, and found that their shoes are 500, 600 yuan a pair of shoes, in exchange for a new one, in addition, I have to come up with a few hundred dollars. The shoes I bought for several hundred dollars have only been worn for a few days, and now you are asking me to pay for them, which I think is too unreasonable, and I don't believe in their quality any more. I don't trust their quality anymore. There are no shoes that break after only two days of wear. So I argued with the people in the store! They threatened me not to come to their store to complain anymore! And said, don't say I didn't warn you, then the consequences are your own! -----
Please ask AuCom and the relevant leaders:
What kind of retaliation do you want to make against a consumer who has suffered losses?
What do you want to stop a consumer from complaining?
Doesn't the consumer have any say in the matter, and can we suffer losses for nothing?
First: AuCom sales staff intentionally not the upper part of the shoes is not leather to the customer, there is a deliberate concealment!
I asked at the time if it was real leather and the sales said yes. In fact, later, when I read the description after the breakage, I realized that the lower part is indeed genuine leather, and the upper part is PU. I didn't even notice that the upper part is PU, and the lower part is leather. Their sales staff simply do not give to say specific instructions, and then the store said (Aokang Nanshan Changxing store) which called you do not see clearly? I have to ask, do you Aokang sales staff do not have the responsibility to explain the facts? Just selective answer? In fact, if I knew at that time is not leather, I certainly will not buy.
Second: AuCom's quality is not good!
PU shoes are available in many places, and the boots have part of the PU on top that is also ordinary. A pair of wear a month, bad face (really regret to throw away, otherwise you can show the picture), another pair of only two days on the bad (fortunately not thrown away, my cell phone to take a picture to show you)
Third: AuCom, about the warranty period, they are not responsible, and try to find ways to drill the national three packages of the empty space!
Shoes for seasonal sales everywhere, and have not seen which shoes to put a little change so. We buy shoes, because the season to buy more everywhere, we first put a put, to the time to wear is often the case. Many of our friends often sell seasonal shoes, such as Belle's often buy, never encountered this situation. Personally, I have never found any pair of shoes repaired by Belle, because their quality is just OK. (Not to help his family advertising, I said my experience)
Fourth: old shoes processing need to have a new sale, on the surface they deal with the problem, the actual is to shirk their responsibility and bundled sales
They thought of letting me will be bad this pair of shoes returned to them discounted one hundred dollars, and then spend money (500) for a pair of new ones. The result is that my two pairs of shoes from last year (including a new pair), which I always ****ing wore for less than two months, are all but obsolete, and I need to pay out another 400 to 500 bucks for a pair of the same model? You can't discount them without purchasing them! Do you think this is for me to spend money or deal with the problem? Totally kidnapping after-sales and bundling sales!
The people at the counter said that I theorized with them that I just didn't want to deal with the problem? Said I have no intention of dealing with the problem.
The big joke, do not face up to the quality of the problem, forced to sell --- in turn for into their approach to deal with it? I did what they wanted, I just wanted to deal with the problem.
In fact, my request is very simple ----- for the same model of qualified quality products, I do not want any discount discount!
Fifth: do not allow complaints, threatening to play 110.
Hilarious, consumers spend money even legitimate complaints can not have? I really hope that you hit 110 over, see how you Aokang is how to treat consumers, look at your shoes wear two days to burst skin.
Sixth: threaten consumers, depriving them of the right to speak!
Threatening to say, if you find my store again to complain, do not say I did not warn you!
The sky is the limit, the sky is watching!
All in all, I this miserable AuCom shoe purchase experience please be warned!
Okang shoes, poor quality! The service is even worse!
Only through two days on the skin! The cell phone shot, will look at it.