Mystery customer is actually a concept in marketing, which refers to a market supervision mechanism in which the personnel of a third-party company, as ordinary consumers, go to the sales terminal or service terminal set up by the customer company to spot-check the real performance of the sales terminal personnel by buying products, experiencing services and consulting business. , and use professional recording tools to accurately record the on-site performance of the interviewed personnel, and feed back the information to the customer completely to help the customer find the terminal shortage.

Through the detection of mysterious customers, we can evaluate and inspect the operating environment, service attitude, professional quality and skills of service personnel in the window industry, thus improving the quality of internal service management and customer satisfaction. As a competitor's investigation, we can know the types, brands and prices of goods or services sold by competitors through tests. At present, it is widely used in telecommunication, banking, automobile, food, catering, hospital, tourism, transportation and other service industries.

I want to investigate and make it easier and more convenient!