1. Dedicated and attentive service to the guests "The guests sit and I stand, the guests eat and watch, and the guests play and I do", which is the professional feature of Chinese and western restaurant waiters. Dedicated and attentive service to the guests is the basic quality requirement of Chinese and western restaurant waiters, including the following points: 1. Being able to report the service requirements of the guests to the supervisor in time and accurately, and accurately convey all aspects of personalized requirements or information of the guests when dining to the supervisor. 2. Love the service of Chinese and Western restaurants; 3. Strong sense of responsibility; 4. Have the consciousness of obeying the competent leader; 5. Be enthusiastic, attentive, sincere and caring when serving guests; 6. Take care of the property of Chinese and Western restaurants and care about their economic interests. Second, have the advanced concept of providing the best service for guests. In the thousands of years of traditional civilization in China, there is also a traditional psychological misunderstanding that being a waiter in Chinese and Western restaurants is "inferior" and is a matter of serving people. As a waiter in Chinese and western restaurants, to get out of this psychological misunderstanding, we should "think about what the guests think and be anxious about what the guests are anxious about", have the advanced concept of providing the best service for the guests, put the service work before what the guests think or what the guests are anxious about, and gradually develop the professional habit of "all services for the guests". A waiter who has worked in the restaurant department of the hotel for three years said: "To serve the guests, first of all, you should cultivate your own advanced service concept, otherwise you can't think of the guests;" Secondly, it is necessary to gradually cultivate the professionalism of thinking for the guests, so that you can consider the problem from the perspective of the guests and provide the best advanced service to the guests. " The specific requirements are as follows: 1. Understand the characteristics of the occupation and the role you should play; 2. Treat the guests as their relatives or friends; 3. Showing a warm, generous and helpful service style in behavior; 4. Strengthen one's moral cultivation and conduct emotional self-regulation. Third, having good cultural literacy and extensive knowledge, good cultural literacy and extensive social knowledge is not only the need to do a good job in the service of Chinese and western restaurants, but also conducive to the waiter to gradually create elegant temperament and good professional image. The specific requirements are as follows: 1. Familiar with the characteristics and quality standards of Chinese and western dishes, and master the price, preparation time and service requirements of dishes provided by restaurants; 2. Cooking knowledge Understand the basic cooking methods, steps and production processes of Chinese and western foods, identify the varieties and tastes of dishes, and be familiar with the performance of modern kitchen equipment; 3. Wine knowledge Familiar with the origin, price, production principle, flavor characteristics and service requirements of various famous wines at home and abroad; 4. Knowledge of food nutrition and hygiene Understand the combination of food nutrition, and master the knowledge of food poisoning prevention and food hygiene; 5. The practical psychology knowledge of hotel service can be used to provide personalized service by observing and understanding the psychological needs of consumers; 6. Common sense of use and maintenance of electrical equipment Master the steps and essentials of use, maintenance and maintenance of various catering electrical equipment; 7. Knowledge of folklore and eating habits: Understand the customs, religious beliefs, taboos and eating habits of major tourist countries and different regions of China; 8. Conversational knowledge of English or Japanese, Korean, French and other different languages can be used to serve foreign guests from the "global village"; Tips for China Eating Network: All rights reserved, please indicate the source.