1 Responsibilities of restaurant customers
1. Be responsible for welcoming guests into the restaurant, pay attention to procedures, take the initiative to greet guests, help guests carry packages and put them in a reasonable position, and watch the guests after processing.
2. Understand the main customers of the day, accept the guest's table reservation for the day according to the customer situation and table arrangement of this restaurant, and pass the relevant information to the restaurant manager.
3. Welcome the guests warmly, friendly and politely, arrange the dining table reasonably according to different guests, and provide the guests with menus and seats.
4. Memorize the names, habits and hobbies of regular customers and VIP guests.
5. Answer the guest's inquiries, collect the guest's opinions and report to the restaurant manager in time.
6. Be responsible for counting the number of guests, relevant information and sales per meal and reporting to the restaurant leaders.
7. When the restaurant is full, politely explain to the guests or help them contact other restaurants in our store for dinner.
8. Be responsible for answering the phone of the restaurant.
9. Inform the foreman, waiters and guests of their seats in time.
10. Do a good job in daily hygiene and handover of each shift.
1 1. Send the guests away politely and say, "Thank you, welcome next time."
12. Complete other tasks assigned by superiors.
2. The responsibilities of the customers in the Food and Beverage Department
1. The instrument is neat and beautiful, polite and enthusiastic.
2. Make preparations before meals, straighten and clean up the information desk, and prepare the supplies needed for work.
3. Responsible for accepting guest reservations, including telephone reservations and face-to-face reservations; Be responsible for understanding the guests in the restaurant so as to make arrangements according to the situation.
4. Be responsible for welcoming all the guests to the restaurant politely and arranging the guests to be seated artistically.
Pay attention to the guests and follow you into the restaurant. Don't just think about yourself. Responsible for storing clothes, file boxes and other items for guests.
6. Be responsible for answering the appropriate inquiries of diners.
7. While doing public relations, you should not only keep good relations with colleagues and superiors, but also deal with guests more, remember their names and greet them warmly when they visit again.
8. When the guests leave, send them off, slide the door, press the elevator, etc.
9. Make a written record of the number of people eating, tables and other business conditions for reference. Keep the menu or leave it to the designated foreman.
3. The responsibility of the catering department customers
1, answer the phone and recommend the banquet menu to the guests. After accepting the reservation, make a record and inform the kitchen to get ready, and inform the restaurant manager on duty to set the table according to the reservation.
2. During business hours, greet guests at the gate of the restaurant, greet them politely, guide them in place, record the reservation situation and record the relevant information of the guests for reference.
3. Understand the reservation situation of the day and arrange relevant reservations.
4. Inform the food and beverage clerk to print the banquet menu and meal card in Chinese and English.
5. When there is no vacancy during the rush hour, explain patiently to the guests, ask them to wait in the rest area first, and go through the registration formalities for them.
6, familiar with the hotel service facilities and projects, in order to answer the guest's inquiry.
7. Communicate with the restaurant waiter at any time, cooperate closely, and report opinions and complaints to the boss.
8. After dinner, send the guests away and welcome them to come again.
9, after the shift, and the next shift to do a good job of handover, after the business, do a good job of finishing touches.
4. The responsibilities of catering customers
1, go to work on time, dress neatly and keep a good gfd.
2. Attend regular meetings on time and accept work arrangements from superiors.
3, do a good job of preparation before opening, do a good job of environmental sanitation in the region.
4. Be familiar with the facilities and walkway lines in the venue.
5. Understand the consumption of our company. Memorize the daily booking records, and do the specific work of card opening, room opening, room transfer and check-out in accordance with the regulations.
6. Provide courteous and considerate service to customers, and correctly position them according to working procedures.
7, should take the initiative to answer the questions of the guests, in case of complaints or dissatisfaction, should be reflected in a timely manner, and timely report to the superior.
8. Remember the guest's name so that you can be respectful at any time.
9. Answer the phone politely to make an appointment.
5 restaurant customer job responsibilities
1. The instrument is neat and beautiful, polite and enthusiastic.
2. Make preparations before meals, straighten and clean the information desk, and prepare clean menus and table cards.
3. Be responsible for accepting guest reservations, including telephone reservations or face-to-face reservations. When accepting a guest's reservation, ask the guest's name, contact number, number of people, time, place or other requirements, then make records and reserve a suitable table.
4. Be responsible for welcoming all the guests to the restaurant politely and arranging the guests to be seated artistically. If the guests sit evenly, the floor will not feel too crowded or scattered. In case of impolite or casually dressed guests, take them to the corner for dinner, and shoot them suddenly at the door, so as not to affect the appearance. Just pay more attention to language and attitude.
5. Be responsible for understanding the guests in the restaurant, so as to make arrangements according to the situation.
6. Pay attention to taking care of the guests, follow you into the restaurant and take a seat, and suddenly only care about yourself.
7. Responsible for storing clothes, hats, file boxes and other items for guests.
8. Responsible for providing menu, aperitif list and promotion aperitif for dining guests, and answering appropriate inquiries.
9. Answer the phone and inform the receiver in time.
10. The dining room is where guests spend money. In order to ensure the comfort and elegance of guests' dining, guests brought by non-general managers, restaurant managers and public relations departments generally refuse to visit.
1 1. To be a public relations officer, you should not only keep good relations with colleagues and superiors, but also deal with guests more, remember their names and greet them warmly when they visit again.
12. When the guests leave, they should see them off, pull the door, press the elevator and call a taxi. And say "please come again", "thank you for your patronage", "goodbye" and "go slow".
13. Make a written record of the number of diners and tables for reference. Keep the menu or leave it to the designated foreman.
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