I just did it, too. Let's communicate as two people.

1. 3DC return visit for maintenance: pay a return visit to the customer within 3 days, and it is best to back up your own speech.

2. Pay a return visit to the customer in 7 days, and it's best to back up your own words.

3. Return visit to lost customers: Return visit to customers who have not returned to the factory for a period of time.

4. member clubs: set up member clubs and exchange points.

5. member activity organization: organize members to participate in activities regularly.

6. customer complaint handling: record, track and handle customer complaints.

7. customer consultation and rescue treatment: record and track customer consultation and rescue treatment.

8. various data collection: customer vehicle files, etc.

It's better to have a system to support your work, otherwise it will be tiring. Our company used Shenzhen Youkai's system, and I was not familiar with it at first. Recently, I gradually learned about it. The above is also my personal work summary. Please supplement the shortcomings yourself.