? Time is running out, looking back. This stage of the work is about to pass. At this time it is possible to summarize the work of this stage and summarize their gains. By summarizing, it enables us to find out the mistakes and correct them in time. Is there a good way to conduct a review to write a work summary? Urgent your urgent, I have collected for friends and I have "front desk supervisor monthly work summary sample collection", just for reference, we take a look at it.

front desk supervisor monthly work summary sample collection of a

? Time always passes in an instant, in September, my gains and feelings are a lot, since the tenure, I try to adapt to the work environment and this brand new job, seriously fulfill their job responsibilities, and strive to complete the work tasks. Now a month of learning, work situation is summarized as follows:

? First, the work content:

? In this month, I used to see, learn, ask and so on, a preliminary understanding of the company's front desk clerk specific business knowledge, first of all, to summarize all my specific work content:

?1. Responsible for the registration of visitors, guests, reception, introductions

?2. Responsible for the phone, mail, letter receipt and forwarding of the work of the work of the information, do a good job of work, organizing and archiving

?3.

?3. With the leadership to complete some of the documents printing, copying, text work

?4. The implementation of the company's attendance system, responsible for the summary of attendance records of employees, out of the office registration, supervision of employees to brush the card

?5. Proficiency in the company's general information, to be able to answer the guests of the general questions, to provide routine non-confidential information

?6, The distribution of notices

?7. To work on a variety of issues arising in a timely manner to report, put forward the work to improve the views

?8. To complete the leadership of the other or temporary work

? Second, the work harvest and experience

? (A) learning by doing, trying to adapt to the work. As a newcomer, just joined the company, I am very rusty on the company's mode of operation and workflow, thanks to the leadership and colleagues of the patient guidance and help, so that I am familiar with the work of the front desk in a relatively short period of time and the functions of the company's various departments. It is said that the front desk is the company's external image of the window, just one month so that I have a new understanding of this sentence and experience. Reception of the company's guests to welcome with courtesy, answer and transfer phone calls to the attitude of kindness, dealing with the office of the day-to-day things to be serious and careful, to treat colleagues to be modest and sincere, little by little, so that I learn in the work, in the learning progress, benefited a lot.

? (B) Learning the company's corporate culture, to enhance self. Joining Haiya as a large collective, I feel the "professionalism, vitality, innovation" from the dedication of the leadership and colleagues. In such a good working atmosphere, I will be positive and optimistic work attitude into the work, down-to-earth and do my job, timely discovery of work ` insufficient, timely communication with the department, listen carefully to the views of the leadership and coworkers, and strive to do a good job, to do a qualified, competent employees. This is also the goal and direction of future work efforts.

? (C) expand their knowledge and constantly improve themselves. I think the future work to continue to charge themselves, expand their knowledge, and reduce the gaps and mistakes in the work. Beginning of the workplace, it is inevitable that some small mistakes need to be corrected by the leadership, these experiences also allow me to continue to mature, in dealing with a variety of issues to consider a more comprehensive, to prevent similar mistakes happen again.

? Third, the future plan

? This period of time for me to learn a lot of work, feelings a lot, I am very grateful to the company's leadership and colleagues to my care and help, to see the rapid development of the company, I am very proud, in the future work, I will strive to improve self-cultivation and connotation, to make up for the shortcomings of the work, in the new learning to continue to sum up the experience, with a humble attitude and full of enthusiasm to do my job, to play their own potential! For the company's proposal and development to contribute their strength!

Front desk supervisor monthly summary of the work of the collection of two

? In the month of x month work flow is not big, due to seasonal arrival and other factors, completely into the off-season, in the face of the arrival of the off-season, I have a lot to do in x month's work is not in place, there are also outstanding, improve the work of the error.

? First, pay attention to the image

? Front desk is the first impression of the hotel, is the face of the hotel. Therefore, our front desk staff must require light makeup, with work clothes on duty, with a good mental outlook on the guest, so as to maintain the image of the hotel, so that guests understand and see our Yibang spirit. This will leave a deep and favorable impression! Moreover, it is also conducive to the improvement of our own image and cultivation. Thus, affecting our future life.

? Second, to strengthen their own learning, adjust the work mentality, to be passionate about work;

? Because it is now the hotel's off-season so I also want to take advantage of the free time to study hard to improve the quality of their own services, to do things neatly, efficiently, without error. Service attitude should be good, reception of guests to continue to accumulate experience, to give guests a good impression. Answer the phone, but also to continue to improve the language skills; skillful question and answer guests. Try to make every customer satisfied. I learn at work, and then work in progress.

? Third, focus on the coordination of work with various departments, according to the daily room status of the opening and checking out work.

? Our hotel is like a big family, between departments and departments in the work will inevitably occur friction, coordination of good and bad in the work will be greatly affected. Front Office Department is the entire hotel's pivotal department, which has a close working relationship with the catering, guest rooms and other departments, although we only have breakfast, but such as the emergence of problems, we must take the initiative to coordinate and solve the problem with the departments to avoid the deterioration of things, because everyone's *** with the same purpose are for the benefit of the hotel, not to solve and deal with the hotel will bring a certain negative impact.

? Whether it is working time or vacation time, if the hotel has a temporary task assignment, I will obey the arrangement, actively go with, do not find reasons to shirk. As a member of Yibang, I will dedicate myself to the hotel. Usually actively participate in the activities organized by the hotel to strengthen the relationship between colleagues and communication between departments. And understand more about the basic situation of our hotel and business content. In order to better work in the future to lay the foundation.

? Fourth, to resolve disputes, deal with problems, service first

? Due to some of our hotel equipment, room decoration aging, as well as a number of other natural factors caused by the guests to stay in some of the inconvenience, from time to time to cause guests to complain. For these disputes and problems, as a hotel receptionist we have to learn "Haidilao-style service" to learn to tolerate, set up a "customer on the God" work of thought, calm response, positive, timely and proper solution to the problem. For individual guests deliberately difficult, we also want to do a patient at the same time, the face of a smile, always to maintain the reputation of the hotel as a prerequisite, try to make the guests can be satisfied.

? The new January is about to start, I will be a new spirit and practical action to provide guests with the best quality service, implementation of the "guest first, service first" purpose, for the Longxi Hotel's better tomorrow to contribute to their own strength.

Front desk supervisor monthly work summary sample collection of three

? July is about to pass, in July work, the continuous pursuit of progress, with colleagues work, according to the provisions of the superior to complete the work of the arrangement, I do a brief summary of the work in July.

? First, with a smile to receive every customer who comes

? Our front desk in the work of the company's image, customers in contact with us in the process will be based on our impression of the company, respect for the customer is what we must learn, whether the customer is to come to our front desk is to us for information, or to us to seek help, we are always smiling to face the process of the work of the total, I found that the smile of the customer and customer communication, the original customer has the opinion of the customer will politely back to the Smile, so that the guest will not be in a bad mood and tantrums, smile to draw the distance between each other, so that people have a good feeling, we so maintain the smile of etiquette and courtesy, so that the company in the eyes of the customer is a responsible company, but also let the customer more trust us, willing to cooperate with us, willing to come to our hotel consumption, which reflects our respect for the customer to win the goodwill of the customer, and more able to hit the The company's reputation, which allows us to work up to become more relaxed, more like, the distance closer to let us communicate easily, customers are willing to listen.

? Second, strive to learn to enhance professional skills

? In the front desk every day to face a variety of guests, such as some guests are foreigners, some of them do not even speak Mandarin, only in English, although we have passed the four or six in school, but said not displaced, and there is no over four or six, I will work in the spare time strong because of the study, improve their English, in terms of personal qualities to try to learn all kinds of civilization etiquette, and put these Etiquette are used in the work, and constantly strengthen their professional skills, enhance their ability to work, better service for the company, the company's old staff, the ability is also the object of my study, their way of working with people will be seriously to learn, to practice, do not know to ask, until the problem to understand, get good until, do not waste their time to let themselves in the work of the continuous progress.

? Third, pay attention to details

? In the work of a lot of details must be noted, such as customers ask us questions to seek help when we must listen carefully, do not hear clearly, but also need to repeat the customer again, so as to make the customer experience worse, in the process of exchanging some of the habits of the customer's attention to the problem, these are to be noted to pay attention to the place, to avoid the customer to consume in the hotel when the occurrence of the unpleasant, in a timely manner to the problem! Nip in the bud, do a good job of the details of the work, do not let the work of any mistakes, leadership arrangements for the timely completion of the task, to do some of my good after doing a good job due to do the check, the small problems to be solved, treating coworkers is the same in the exchange of works pay attention to the tone of voice, the language of the problem, do not say or do not do the inappropriate things, do their own work, to avoid the existence of omissions.

? The work needs to be constantly analyzed and summarized, the work in July to do a detailed summary of the absorption of their own work in the process of some of the good way to avoid some of the problems in the work, so that the next month's work can become better after the work of the summary of the work of the work of the month of July I have a clear understanding of the work of the next to know the place they want to do.

Front desk supervisor monthly work summary sample collection of four

?April past, in the company's strong momentum of development, our business ushered in a peak period, we are happy for the company at the same time, but also cautioned themselves, only to do better, in order to walk with the company's pace of development, business people work hard in the company's good business, the managers for the company to navigate the company to make the company steadily and quickly forward! And we, as a logistics, as a member of the Ministry of Administration, should do their own work, while doing better, other companies do the work of the front desk, we have to do better, but also we have to think of others can not think of, we do: no one I have, people have my own excellent! In the city of xx, there are many guarantee companies, and our company has the same advantage of strength of the company also has a few companies, we will not do well because of the company we stop, the company in the development, we also want to improve their service quality for the development of the company's contribution to the strength of their own. In the increasingly competitive guarantee industry, have their own unique competitive advantage, only in the fierce competition to stand out, therefore, we will get together to discuss, after work, how to expand our services, so that our services have xx characteristics, so that customers become xx loyal customers.

? The charm of service is embodied in the small, though small, but sometimes there is a greater value. We have seen such an article: there is a hotel abroad, the front desk will record the customer's information in detail, will send blessings to the customer's birthday, remember the customer's small habits and to send some tips for customers to care about, these moves are very small, but many customers in this country or choose to stay in this hotel. So do not underestimate the usual very small moves, butterflies in the tropics to flap their wings, distant countries will also cause hurricanes, "butterfly effect" prevails in society. We should also pay more attention to the service, so that our subtle service, to maintain customers, the development of loyal customers to contribute to their own strength.

? The existence and development of an organization depends on a variety of endogenous and exogenous variables. However, the implementation of teamwork in the three most important aspects of decision-making, management and innovation, and the implementation of teamwork mechanisms, whether for corporate or business organizations, are necessary conditions for success. The formation of a company's core competencies and its ability to win in the competition also requires the enhancement of its specialized human capital through the "exercise" of challenging practical work

? Through the work of the front desk, let the customer in the xx satisfaction at the same time, also satisfied with the xx service. Eventually, they will become loyal customers of XX and bring more customers to XX. Effective incentives to strengthen the position employee work motivation, you can more fully utilize the employee's . Value, through the daily work of inspection and observation, the front desk staff due diligence, do their own work, always xx image representative of strict requirements for their own, so that customers are happy to come, satisfied and return, in front of the emergency things properly dealt with, highlighting the Chanda Cheng ripe service ability and flexible and effective processing power, for XX in the customer's mind the impression of the value of the added points.

Front desk supervisor monthly summary of the work of the collection of five

? A receptionist

?20xx July I engaged in reception work reception staff is to show the company's image of the first person in the work I strictly in accordance with the requirements of the company uniforms on duty warmly treat every customer and guide to the relevant office for the leadership to provide a convenient and convenient for the customer to provide a month **** counted reception users up to about 100 people

? Second, the meeting reception

?1. external meeting reception

? Participated in the reception of the xx province's financial conference, the operation and maintenance department working meeting, human resources monitoring training conference, the province's g-network management department working meeting, xx branch and heze branch *** with the convening of the business analysis meeting and other large-scale meeting in this external meeting strictly in accordance with the needs of the meeting of the high standard set up venues and actively coordinate the hotel related matters and do a good job in the process of the meeting service in the process I learned more about how to treat people, the service gifts and other related knowledge accumulated a lot of I have learned more about how to deal with people and gifts of service and accumulated a lot of experience

?2.Internal conference management

? According to the needs of each part of the fair arrangement of the conference room to avoid meeting conflicts and pay attention to do a good job related to the registration and conference room hygiene to maintain the public goods after checking the work in order to provide better service for the staff of the Ministry of Internal Affairs in the past year **** arrangements for the internal meeting more than 50 times

?3. videoconferencing governance

? In the convening of headquarters or provincial video conference in accordance with the requirements of the notice half an hour in advance on time to open the video system to ensure that the meeting on time into July without a case of delayed meetings; in the convening of the meeting of the county and district in advance of the meeting reservation call the terminal to ensure that each county and district can participate in the meeting

? Third, the use of reimbursement, contract entry work

? In this strictly in accordance with the company's requirements on Monday summary collection of reimbursement documents on Tuesday to find the leadership to sign the erp system and do a good job of registration

? Fourth, the comprehensive affairs work

?20xx July due to part of the staff changes I was transferred to the office engaged in public security inquiries, external document signing, labor unions, office supplies, canteen management and other work in the latter part of the takeover of the information compilation,

? Laptops, desktops and other small fixed assets to do a good job of registration and out of the warehouse work in a timely manner to contact the maintenance network for computer maintenance and repair and communicate with them and ask for a spare machine to avoid delays in the normal work

? V. Other work

? In the completion of this money work at the same time seriously complete the leadership of the random work and actively participate in the company to organize activities to assist the leadership of colleagues to prepare for the first staff games; in the Linyi Unicom integrity speech activities in the first place; Shandong Unicom integrity speech contest won the third prize

? Six, the work of the shortcomings

? In the work of insufficient initiative to communicate with the leadership less in case of insufficient consideration, insufficiently detailed writing skills lack of information reporting link to do timely catch the company's information highlights lead to the number and quality of information is not high impact on the company's information ranking in the province

? In the coming days I will summarize the experience to overcome the shortcomings, for the company to contribute to the development and growth. January is always the busiest month for our front desk. Of course, this busy also brought me a full work, so that I continue to grow in the work. Compared to last year's work in January, this year, because of the increase in the number of customers, because of the increase in the number of business, the number of people who come to our company is also more and more, this is a good thing, although we will be much busier in the front desk, but it also gives us more experience, for me to do a good front desk to pave the way for a good stone.

? First, the reception of the customers have recognized my work

? In January of this year, my total **** reception of xx people, in these customers, there are xx people in the company's introduction to the catering consumption, in addition to the company's catering benefits to these customers, I as a receptionist also help the company's catering department to enhance the food and beverage performance, but also in these receptions, I have received these customers consistent high praise, and there are customers and even help me to our company's star rating personally for me! I know that this is the customer's praise for my work. I know that this is the customer's recognition of my work, but also a reason for me to continue to provide customers with quality hospitality services. With such excellent results in January, I believe that this year's front desk work will have a great progress compared to last year!

? Second, etiquette training learned more manners

? By my proposal, our customer service department carried out a company-wide etiquette training. Please come to the etiquette teacher to our company to do a profound etiquette training. During the training, I learned more about the etiquette that I hadn't noticed in my past reception work, and I also realized the profoundness of our Chinese etiquette culture. The knowledge learned in these trainings has not been practiced yet, but with the trend of customer reception in January, I believe that these new etiquettes can be well practiced in this year's work as well as in the future, so that the reception of our receptionist as well as the overall environment of the company can be upgraded to a higher level.

? Third, there is also a need to recognize and improve the point

? Although my front desk work was recognized and improved in January, there is still a small point that needs to be recognized and improved. It was still brought to my attention by my coworkers at the front desk, and I felt a little embarrassed to hear it. I work at the front desk, from time to time, I will answer their own personal phone, although this is very normal, but sometimes personal phone calls a long time, my work is delayed. After all, the position I sit in is the front desk of our company, and my habit of taking personal calls like this will teach me a lesson sooner or later if I can't correct it. For the next month at work, I am going to mute my phone and wait until the end of the day to respond to the day's missed calls and text messages. I thank my colleague for bringing up this point of mine, and I'm sure I'll be able to correct it once I realize it, or else I'll have something to blame for my own work.

Front desk supervisor monthly work summary sample collection of seven

? As a front desk, facing the customer, I know to do a good job of service, and this month I am also responsible to do a good job of service, whether it is a family reception, or teachers, students of all kinds of groups reception, I am responsible to do a good job to ensure that the hotel front desk work is done well, and the service is done well, in fact, a lot of the time behind the things can be better to complete, for the leadership accounted for by the sale of the work, I am also responsible to go to place, to put the customer arrangement is good. Go to place, go to the customer arrangements, for the customer's requirements, I am also as far as possible to meet the customer contact us, some of the needs I will also go with colleagues to do a good job, and finally do a good job to follow up to ensure that the customer is satisfied, and finally left the store inside the evaluation, I was also a lot of affirmation of the work on the seriousness of the work in fact, and the first half of the year before the first half of a training and self-improvement is related, epidemic situation The emergence of the epidemic also makes us more aware that if the flow of customers is less, then each of our customers are to be extraordinarily cherish, in addition to hardware to do a good job, and our service personnel is to go to do a good job of service, so that we can make customers more satisfied with more repeat business.

? This time there are indeed many customers are the previous old customers, for our work satisfaction is also so that they are willing to come to our hotel many times, although the pressure of competition is very great, and even some of the store than our hardware conditions are good, the price is also low, but a lot of customers are also looking at our level of service, in addition to the work of August is good, they are also constantly reflecting on the summarization of the work every day after work is also will be and colleagues to communicate which aspects to do better. Communicate which aspects to do better, which places can continue to improve, the work of the service is so, not only the process to do a good job, at the same time is also to continue to think about how, in the end, can make the service more outstanding, with characteristics, so that customers are more satisfied, although I do not do the front desk is not a short period of time, but I also know that there is no end to the service, or to think more, and then it will be better. Only then will it be better.

? The end of a month's work actually means to enter the next month's work in the head, and for the September I also made a good plan for the work, but also continuous improvement and refinement, and strive for their own work better and better, I also believe that I will do, for some of the problems they found in August, but also to do a good job of changing to make their own front desk services to do more in place to get more recognition.

Front desk supervisor monthly summary of the work of the collection of eight

? In the upcoming past xxxx month, I in the company's leadership and colleagues care to help, successfully completed the corresponding work, is now on the xxxx month's work to do a summary.

? First, learning in practice, and strive to adapt to the work.

?xxxx month, I engaged in reception work, receptionist is to show the company's image of the first person, in the work, I strictly in accordance with the company's requirements, enthusiastic treatment of each visiting customers, and guided to the relevant office for the leadership to provide the convenience, but also for the customer to provide convenience. This is my first job after graduation, as a newcomer, just joined the company, I am very rusty on the company's mode of operation and workflow, thanks to the leadership and colleagues of the patient guidance and help, so that I am familiar with the work of the front desk in a relatively short period of time and the functions of the company's various departments. I also quickly completed the transition from student to employee.

? It is said that the front desk is the company's external image of the window, just two months time also let me have a new understanding and experience of this sentence. The front desk is not a vase, a word and a deed are on behalf of the company, the reception of the company's guests to welcome the guests with courtesy, answer and transfer calls to the attitude of amiability, to treat unnecessary calls and things to learn to refuse, dealing with the company's daily affairs to be careful and serious, treat colleagues to be modest and sincere. Every bit of it is to let me learn in the work, in the work of progress, benefit a lot.

? Second, learn the company's corporate culture, enhance self.

? Join the Tricor Tencent this big collective to really appreciate the essence of the world, feel the "strategy to drive the world" concept and "plan to move the world," the connotation of the slogan. I think this is also a motivation for each of our employees to move forward, I feel this culture from the leadership and dedication of colleagues, in such a good working atmosphere, I also want to require themselves to such a norm, with a positive attitude to work into the work, down-to-earth and do their jobs, timely discovery of shortcomings in the work of the company in a timely manner and the company's leadership, communication with colleagues, and strive to do a good job, to be a qualified and competent work! Do a good job and be a qualified and competent staff. This is also the goal of my future work efforts.

? Third, expand their knowledge, and constantly improve themselves.

?xxxx months of work also let me produce a sense of crisis. Found that the work and learning in school is a big difference, in the textbooks learned in the work can be just used, there are more and more unfamiliar knowledge to face. So I now rely solely on my mastery and understanding of the company is completely insufficient, I want to work in the future process of continuous charging, after work, to learn the layout and design of manuscripts, detailed business projects and so on. Beginning of the workplace, there will inevitably be some small mistakes need to be constantly corrected by the leadership, but the lessons of the past, the master of the future, these experiences also allow me to continue to mature, in dealing with a variety of issues to consider a more comprehensive, to eliminate the occurrence of similar things.

? This work experience allows me to learn a lot, feel a lot, see the company's performance, I am y proud, but also will continue to strive to improve their own cultivation and connotation, make up for the shortcomings, summarize the experience of the new learning, with a humble attitude and full of enthusiasm to do my job, to play their own potential for the development of the company's contribution to the strength.