Summary of Operation Post 1

Time flies, and the three-month customer service internship has passed in a blink of an eye. Looking back on the past three months, I have come to work as an e-commerce customer service company, and there are many growth and progress, and there are also many places to be strengthened. In order to tidy up my work in the internship period, and to better meet the next stage of work, I made the following internship work summary.

first, the cultivation of professional knowledge

as a customer service, of course, it is necessary to be very familiar with the products in your own company before you can do this position well. So in the first month of the internship, I have been familiar with the products and participated in the professional training of customer service. During the training, I not only learned the basic operation of our company's e-commerce backstage, but also improved my professional knowledge about customer service positions. Besides, I have done a lot of work and preparation in my spare time. When I have nothing to do, I like to study all kinds of professional skills about customer service and expand my knowledge of e-commerce operation in our company.

second, the cultivation of service consciousness

as a customer service, you should not only have excellent professional knowledge, but also have a good service consciousness. There are many customers. In fact, while they are looking at the products, they are also looking at the service and attitude of our customer service staff. If our products are good and customers come to ask questions, but they are ignored by our customer service staff and have a bad attitude, it is very likely that they will not place an order. There may even be a series of problems such as complaints. Therefore, the service attitude of customer service staff is actually very important. During my internship, I paid great attention to this problem. No matter facing customers with many problems or very troublesome customers, I have been patient and caring.

Third, areas to be strengthened

In the past internship period, I felt that I had not done a good job in dealing with the relationship with my colleagues. Because in the past few days, I have had conflicts with many colleagues and I am not very happy with my colleagues. So, I reflected on myself, and felt that many problems were caused by myself, so in the days after work, I must correct my temperament, try to understand and tolerate my colleagues as much as possible, get along with my colleagues in a friendly way, and strengthen communication and contact with my colleagues.

The internship period has passed. Facing my future career development, I have a clear direction, and I am ready to work in the company for a long time. I believe I can become more and more excellent and work harder.

summary of operation post 2

In a blink of an eye, X waved goodbye to us. On the occasion of this new year, I think back on the road that the department has traveled in the past year, including failures, successes, regrets and gratifications. During this year, the business knowledge and ability of personnel in the department have been greatly improved. First of all, I have to thank the company for providing us with a good corporate culture and working conditions, and thank Chairman X for constantly giving us. Over the past year, the operation department has mainly focused on the following aspects:

1. Develop the market-establish branches

1. In order to better understand the market, develop the market and increase the market share, this year, we organized department personnel to conduct a detailed survey of seven provincial-level cities such as X and the investment promotion market of X, mastered the local design market situation, and visited and met many colleagues. During this year, I contacted and visited X customers, X with willingness to cooperate in a single business and X with willingness to cooperate in a comprehensive business.

2. Establishing branches:

(1) X branches

(2) X branches

2. Branches completed project performance

Branches signed X contracts, with a total contract amount of X million yuan, which has been received and actually received management fees of X million yuan.

III. Self-operated projects of the Operation Department:

One self-operated project of the Operation Department, with a total contract amount of X million yuan, which has been received.

Summarize the management and business in this year's work as follows:

1. Adhere to standardized management

1. Establish and improve various rules and regulations, lay the foundation for orderly work, and clarify the responsibilities and objectives of departments and individuals, which has played a positive role in strengthening internal control and preventing risks.

2. Strengthen supervision and inspection of business work, formulate detailed operating rules, and implement effective management measures to prevent business risks.

3. The projects of all branches are operated in strict accordance with the company's procedures, ensuring quality, emphasizing service and doing a good job in departmental operation.

2. Ensure the steady progress of business work and tap new business growth points

1. Departments should enhance their business knowledge and ability, standardize management and operation, and tap new business growth points.

2. develop new channels, maintain old channels, give full play to the company's business advantages, constantly explore the customer market, and actively publicize our business characteristics and advantages to customers.

3. Take the initiative to visit peers, developers and construction authorities in various prefecture-level cities to establish contacts, enhance brand influence and increase cooperation opportunities.

On the whole, there are still some shortcomings and problems that need to be solved urgently, which are mainly manifested in the following aspects:

1. Not enough learning about new things, often doing things by experience in work, and dealing with problems by previous work routines, showing that bold innovation in work is not enough.

2. The technical strength of branches is uneven, which leads to repeated drawing review and delays time. In the future, it is necessary to standardize management and strictly follow the technical requirements of the company to improve efficiency.

3. At present, all branches have opinions on the settlement after the project payment is returned, and hope to control it within three to five working days.

Looking back on the past year, we have made great achievements in complicated and difficult work, and we have also made great efforts. More importantly, the employees of the department have made great efforts together and enriched their business knowledge in their work. Although we have been working hard, the results are not satisfactory, and we need to continue to work hard and struggle in X years. Achievements only represent the past, and the work of X years has a long way to go. In the new year, we will continue to do our job well, so that the new year will have a new atmosphere and meet new challenges!

Summary of Operation Post 3

How time flies! It has been nearly two months since I came to the company. My job is an e-commerce operation specialist. During the trial period, I learned a lot and actively assisted other colleagues in the department to complete their daily work. With the help of leaders and colleagues, I have been constantly learning and improving my work ability. With the attitude of being serious and responsible for my work, I have earnestly completed all the work I have undertaken, and my work ability has been improved, laying the foundation for better work in the future. The following is a summary of my personal work.

1. Learn about the company. I started to work in the company on August 6th, because I just joined the social work and came to work in the company soon, so the first step when I came to the company was to get to know the general situation of the company under the guidance of my colleagues in the department, complete the learning tasks assigned by the company, and master what I need to know and know in office. Through the learning tasks in the learning system, I have a deeper understanding of the company's development and planning.

2. Through the study and accumulation of daily work, I have a deeper understanding of e-commerce operation. When I first came into contact with this job, everything in the company was both new and challenging for me. During the period, the work experience was not easy, and I felt at a loss in the early stage. Some tasks in e-commerce operation jobs always encountered some problems when they were implemented, and they were also practiced while learning, so some tasks were implemented for a long time and the progress was slow. This is my main shortcoming in my work. I will complete the tasks as soon as possible through constant consultation and study.

3. Count daily online sales data, keep abreast of the sales progress of branches in the whole region, and understand the reasons for the increase or decrease of sales of companies and brands.

4. Colleagues get along very well. However, due to personal or environmental reasons, there is less time to communicate with leaders except the main work arrangement, and sometimes the implementation of the work will be affected. I will pay attention to this problem and increase mutual communication in the future.

It's been two months since my first day in the company, and I'm quite satisfied with my present post situation. I didn't know much about e-commerce before I entered the company, so I have been constantly enriching my knowledge since I came here. In the past two months, the operation level has been improved to a certain extent, and the ability has been further improved. After two months of my own efforts and the help of my colleagues, I have a good handling ability and am familiar with the operating procedures of various jobs, hoping to be recognized by the company as soon as possible; At the same time, I am more aware of the orientation of my work, and the company environment and jobs are suitable for my career planning direction. I am deeply proud to see the rapid development of the company, and I am more eager to work here as a full-time employee, create value for the company, look forward to a bright future with the company, and make my own modest contribution to realizing Suning's dream.

summary of operation post 4

21__ years is coming, and a new year is coming. In the past year, under the kind care and leadership of the company leaders, Shaoyang Branch of Hunan Yuebo Intelligent Parking Technology Co., Ltd. officially started operation on May 21th. Since its establishment, the company has been committed to becoming the leader of urban parking charge management projects with its perfect industry management model and advanced management system. The company adheres to the principle of "serving the public, we speak with our hearts;" The core values of "innovation pursues far, we speak with new words" actively match the development of enterprises with the development direction of local industries, expand the scale of fees with scientific management and characteristics, effectively promote business development, and strive to make a project and build a banner. At present, the company is actively participating in the creation of a civilized city and green transportation in Shaoyang, and developing with the principle of "harmony wins", which makes the corporate image of Hunan Yuebo Intelligent Parking Technology Co., Ltd. deeply rooted in people's hearts and creates power for the company's future development. The company consists of general manager's office, operation department, supervision department, administration and personnel department, finance department and equipment department.

at the beginning of the company's operation, we strengthened the corporate culture education for employees, and put "serving the public, we speak with our hearts; The enterprise spirit of "innovation pursues far, we speak with new words" goes deep into all aspects of employees' work, laying the foundation for improving corporate image and establishing corporate brand.

I. Current operating conditions of the Operation Department

The first-phase charging area in the urban area is 698 berths in 11 sections, specifically Shaoshui West Road, Shaoshui East Road, Daxing Street, Caopojing, Hongqi Road, Chengbei Road, Changxing Street, Yaolin Lane, Wuyi South Road and Higashioji (Square).

at this stage, there are 187 employees in our company, including 155 toll administrators and 32 logistics support personnel and management team. Through more than half a year's professional skills training, all employees who have left their posts twice have been strengthened in training and management improvement, and a stable management system and a good corporate culture atmosphere have been initially realized. At this stage, the operation department is divided into four teams according to the started toll road section. One operation department manager, one assistant to the operation department manager and five team leaders manage the daily work of the operation department as a whole. After half a year's running-in, the management has formed a good working atmosphere and management mechanism.

Since the toll collection was officially started on May 21th, the average parking turnover rate in the toll area has steadily increased from 2.7 times/day/car to 81 times/day/car, and the illegal parking rate has dropped from the original 4.1 cars/km to the current 1.2 cars/km, with a drop of 95%. The standardized parking rate has reached 97.5%, and the public satisfaction survey has reached 92.5%. The phenomenon of disorderly stopping and swinging has been effectively controlled. Through the means of economic leverage, there are more vacant parking berths in toll sections, and the traffic situation has obviously improved; During the operation, there was no conflict with negative social impact, and the network and media gave positive reports and affirmation.

Second, the main problems and improvement measures The main problems existing in the department at present are:

1. The toll road sections have not been fully opened, the documents of the price bureau have not been restored, the small streets and alleys have not been included in the toll area, the profit level is low, and the city's influence is average.

2. Establish a positive image of the company and its departments, so that the company can gain popular support and gain market reputation.

3. The management level and quality of the department's grass-roots managers need to be improved.

4. The quality of employees in the department is uneven, so it is necessary to strengthen training and personnel replacement to tap the charging potential of existing teams and groups.

5. The practicability and signal problems of the charging equipment need to be further improved. Improvement measures:

1. Strengthen communication with the traffic police department and the price bureau, and speed up the work of the remaining toll sections. Keep abreast of policy changes, and strive to restore the charging time and non-stop time in the documents of the Price Bureau in the first half of next year. Reasonably plan the toll road section plan of small streets and alleys, and explore the most suitable toll plan for small streets and alleys. Constantly explore internally, flexibly use existing toll sections externally, tap the potential of toll collection, and establish the company image.

2. Take service as the guide in daily work, and provide car owners and citizens with quality parking services; Actively participate in various social charities and win good reputation from the media and citizens.

3. Strengthen the daily training of grass-roots managers, and use the system of rewards and punishments and promotion to stimulate the sense of competition among grass-roots managers.

4. Strengthen employee supervision and reward for outstanding employees, improve the content and means of employee training

, and accelerate the personnel adjustment and replacement of employees.

5. strengthen communication with equipment suppliers, follow the development needs of the times, make preparations for equipment replacement or system upgrade, further cooperate with China Unicom, and ensure normal communication during equipment use.

3. Work ideas, ideas and strategic arrangements in 21__ _

1. Strive to improve the profitability of the project

In 21 _ _ _ _, set the working objectives of starting the whole city of Class A toll roads, including small streets and alleys into the toll area, document recovery of the price bureau and streamlining and standardization of management methods. Continuous innovation and exploration in project management, innovation is the company's life, in the current form, to gain a foothold in the highly competitive market and maintain competitive advantage, innovation is our only way out. It is necessary to innovate in project operation mode, project management, risk prevention and other aspects, improve the project management system and improve the operability of the project.

2. Strengthen the training of talents

The company should accelerate the establishment and improvement of the system of talent training, introduction and exchange. Take the project as the platform for talent training, and explore and establish the company's talent training mechanism. Combined with the management of incentive mechanism, explore the talent incentive scheme. Adjust and enrich the leading bodies and department heads of the subordinate

companies, adhere to the employment standard of having both ability and political integrity, and select and equip young backbones.