2023 Hotel Annual Work Summary Part 1

In March 20xx, I carried out a one-year internship in the Railway Building, after all, this internship is the first time that I set foot in the community, in the face of the aristocratic gorgeous lobby, neat and orderly work, know what kind of challenges will face me?

First, the initial gains

Remember we in the office after three days of short-term training, basically mastered the basic overview of the hotel and should know what should be known, and then we were assigned to the various positions, I was assigned to a unique kitchen, to be familiar with the department's profile on the master to follow the beginning of the learning process, once in the school learned some of the theoretical knowledge of the books are going to be Theoretical knowledge learned in school books will be really used in practice, but I believe that as long as seriously to treat, there will be unexpected gains!

My first guest is a wedding banquet, then really very timid, do not dare to ask the guest's requirements, and then the master and supervisor said, must let go of their own hearts afraid, take the initiative to do, the most important point is diligent! To be diligent, the brain moves a little faster will be able to, to later every time a guest to dinner, I will take the initiative to welcome up, warm, thoughtful to serve, with the most sincere smile to meet the guests, so that I myself more full of confidence! Perhaps in the hotel internship will inevitably encounter such and such trouble, what kind of guests will encounter, the key is to see how to treat their own, I think as long as a sincere, progressive heart, no matter what kind of bumps I encountered, I will step over!

I remember the hotel organized a shortcomings in their work and how to correct the theme of the speech, has always been I do not dare to express the feelings of their own hearts, once a simple self-introduction do not dare to express, and then in the encouragement of everyone I made a speech, when the speech I was really nervous, but when I saw the students shouted for me to cheer when I drummed up the courage to speak to the! I was really nervous during the speech, but when I saw my classmates shouting and cheering for me, I got enough courage to carry the speech to the end! At that time, I already do not care about the results, because at that moment I feel that I overcame my own, finally took the first step, that is a stage of my own, no matter what kind of difficulties encountered in the future, I will not be afraid, because I believe in myself!

Second, the comprehensive study of the Chinese restaurant

In the unique kitchen this year, the contact surface of the person is also wide, from a lifetime of recognizing their parents, went to school, know the teacher, classmates, and now I went to the Railway Building and know colleagues, leaders and familiar guests, etc., with deeper contact, feel that strangers are more than the people who know, so that do not deal with strangers! It is impossible to deal with strangers, people in this world live in a circle of human relations. So I also gradually realized that, in order to do a good job in the hotel, there are a few points must have:

First, the quality of good, there is a certain cultural basis, but also to have a certain work experience, work seriously, meticulous.

The second is diligent, organized and clear-headed.

Thirdly, you should have some management ability.

The fourth is to be able to work, loved by the leadership as well as the guests. If you can really do the above points, I think you may be an excellent junior managers, and people survive in society, can not be too much to show themselves.

In fact, as long as a hot, sincere heart to treat everyone around you or every thing, that can be a clear conscience.

The hotel to learn a lot of things, such as table manners, and guests to deal with, there is to do as a three-star waiter how to face the different requirements of the guests. In the Chinese restaurant, exposure to this knowledge relative to other departments or more. When we go to do a table guest love, looking at the guests seated, some polite conversation, and some toast, will learn a little bit, there are some more important is the interaction between people, is the so-called people in the world, to know how to respect people. Just came to the hotel, contact with the most is the class of students, and then later is the head of Liu, there is a book called "do not just do what I tell you, please do what needs to be done", which in a way gives the answer: can meet the ultimate expectations of the leadership often have better career prospects. Now more introverted personality, and the work of the majority of the focus is only on the best ideas to complete the leadership to do anything they do, in fact, stayed in the hotel for such a long time, I think not only to complete the leadership to their own things, but also should actively stand in the leadership point of view to consider the problem, so that not only solves the problem of the leadership to think of, and also take the initiative to help the leadership to think of a good answer or The solution.

So, in order to really get a foothold in society, we need to know how to learn to be proactive. In the process of internship, looking at those who are passive people are looked down upon by the leadership, like the hotel or some large enterprises to organize and drive some activities, in addition to actively respond to the call, more importantly, is combined with practice, immediately implemented, and some people command what to do what to do, a little sense of initiative have not, such a person will never get the leadership of the importance of the situation, and there is not much success. The first thing you need to do is to implement it right away. When there are some problems, if you want to have a good opinion you can take the initiative to put forward, do not put in the heart and do not say, that is, do not know how to grasp the opportunity, and thus they will be in a very small position. There are things to pay attention to a degree, like in the hotel, in front of each leader or colleague words can not be too much, that will also depreciate their own value, everything is loaded with a heart and soul, do people may be so, is also considered to be honing their own.

2023 hotel annual summary of work 2

The hotel since the trial operation has been more than 1 year, in the upper leadership and colleagues of the efforts of the hotel from the trial operation to the opening of the normal operation today, all colleagues invested in a lot of sweat and passion, but also to harvest good results. The work of this department is summarized as follows:

First, business:

Since September 30, 20xx room occupancy rate from 39.93%, the average room rate of 388.26 yuan. In the continuous improvement of facilities and equipment and services continue to improve the room occupancy rate to 82.38% on September 30 this year, the average room rate increased to 411.76 yuan; guests mainly from government departments, large state-owned enterprises and institutions and members of the hotel, casual guests, long housing, network booking, such as less guests, resulting in hotel occupancy and room rates fluctuations.

Second, personnel:

Due to the small local population in Wuhai, enterprises are mainly state-owned enterprises. Practicing hotel personnel recruitment is more difficult to reduce the quality of recruitment; rooms practitioners overall cultural level of bias, age, relative understanding of the potential is poor. Plus the staff has always been in a state of shortage, from March 20xx, the room occupancy rate continues to increase resulting in increasing work intensity, so that the quality of work to improve slower, to the August, September room rate to reach a new high, many employees are exhausted on the quality of the work of laxity, their own requirements are not strict, which is also very regrettable, in the near future, each employee try to do everything! "Open, fair, just", to do a good job of internal rewards for employees, the work is not in place for employees to be punished according to the system, employees are able to work in the recent hotel personnel from the opposite side of the school to replenish a part of the temporary workers on the shortage of personnel must help, the department will increase supervision of new and old employees, inspection efforts to improve the quality of work. The quality of the work.

Third, staff training and customer service:

1, courtesy and etiquette:

standardize the management area, each post of the service language, improve the quality of customer service. In order to reflect the professionalism of the hotel staff, in the guest room department for each post service language there is not standardized, not uniform phenomenon, and some of the staff's shyness and their own qualities are not high and other conditions to channel, and organize staff to carry out a number of accompanying training. Standardized service language, polite service to guests and so on.

2, business skills:

Different jobs for different types of staff training, weekly one hour of regular training, such as "waiter to do room procedures", "collect, send back the guest clothes program", "foreman checking the standard", "pa member of the carpet cleaning", "into the room knocking program" and so on; and from time to time case study training to improve the standardization of staff services. Work. For guests to bring standardized service.

Fourth, health:

In order to ensure the quality of guest rooms for sale, adhere to the bedding a guest a day a change, towels according to the requirements of the guests at any time to change. Strict implementation of the "three-stage room inspection system". The hotel's main income from the guest room, engaged in guest room work, the brunt of how to make the guest room to a qualified commodity for sale, which includes room hygiene, facilities and equipment, items equipped with, in order to effectively improve the quality of the guest room qualification rate, the Department of the strict implementation of the "three-stage room inspection system", that is, the staff self-checking, foreman census, the supervisor, the manager of the random inspection, to achieve the check at all levels. The company's website has been updated with the latest information about the company's website, including a list of its products and services, as well as its website.

Requirements pa member of the public **** area for the division of the area, the responsibility to the person, to carry out fixed post, regular cleaning and irregular inspection to do and clean, and strive to minimize the omissions.

Fifth, items equipped with and maintenance:

The hotel opened in the fabric input is insufficient, plus the opening of the number of factors such as breakage, compensation, resulting in a serious shortage of fabric, plus the laundry washing is not timely to further increase the guest rooms floor of the Department of the work of the difficulty; due to the Department of the equipment used in the field of purchases (such as: vacuum cleaners, carpet cleaners, crystal surface machine, etc.) did not timely maintenance and maintenance, equipment to varying degrees of the Maintenance, equipment in different degrees of problems, thereby reducing the service life of the machine increased costs. Above this issue is reflected to the relevant departments to deal with.

Six, energy saving:

Requirements for employees to do a good job of saving work, so that the lights go out, the use of elevators for employees to do a strict requirement, "the implementation of the upper three, the lower four". When washing the bathroom, use spray cans and high decontamination low-foam detergents to reduce water consumption. The work tools and office supplies to make the best use of it.

Work plan:

In October 20xx to work on the basis of superior leadership to continue to do a good job in the guest rooms of the work, carry forward the good work style, make up for the shortcomings in the work of the work, the work of a reasonable plan, arrangements and summarize the excavation of all the factors that make a good job of all the work of the department, never because of departmental work is not in place to cause the benefits Decline, and do our best to complete the superior issued and the various tasks and indicators, the existing plans are:

First, increase the number of guest rooms in the complementary work of the staff.

Second, to further improve the number of cloth equipped with grass, so that the grass for reasonable operation.

Third, focus on follow-up to the guest service work, bring standardized service, standardized service further to bring personalized to reduce and avoid complaints, improve guest satisfaction.

Fourth, increase efforts to train and improve the quality of staff in all aspects of the more relevant services, the development of more flexible and effective measures to retain existing guests, attract new guests, drive good benefits.

Fifth, the health work is unremitting, as a focus of the work to follow up.

Six, continue to follow up on the maintenance of the project, telephone, network instability, wallpaper out of broken, air conditioning power improvement, refrigerator cooling.

2023 Hotel Annual Work Summary Part 3

I have been mentioned by the leadership of the Concordia Hotel room minister, between the three days found the following points are as follows;

First, health management.

1, in cleaning the guest room bathroom, not according to the norms of operation, take the bath towel to wipe the floor of the bathroom toilet.

2, randomly wring the dirty water on the rag to the carpet.

3, to clean the room of the garbage, not in accordance with the norms of operation, the convenience of the guest channel directly on the stairs

mouth, resulting in dirty water flow to the floor.

4, the motor room next to the goods room randomly stacked debris dirty.

5, the guest room attendants arbitrarily occupy the hotel resources, the collection of waste is arbitrarily stacked in the stairwell,

covers an area of about 7 square meters. Just like a temporary waste collection station.

6, door head, door panels, ground line has accumulated dust stains.

7, the duty cloth room personal belongings placed in a messy, poor health.

8, the guest room 'mahjong' did not do cleaning and disinfection. (Reason the guests have to use anyway)

Second, the quality of room service staff training, business operations;

1, work time loud noise to receive private calls, affecting the guests rest.

2, consumable items, cleaning supplies improper use, poor dosage control, resulting in unnecessary consumption.

3, the shift time mental state is not good, generally complain of physical discomfort, headache, dizziness, upset situation. (It is likely to be menopausal symptoms to pay more attention!)

4, the closet door panels are not clean, there is floating dust.

5, the bed folded unevenly, failed.

6, some guest rooms in the mouthwash cups do not follow the provisions of the paper sleeve. Sloppy work.

7, the vacuum cleaner is not with the work car, the work car is not placed in place, blocking the door of the guest room, not standardized.

8, the carpet has a black spot debris, every day can not adhere to the vacuum.

9, the work attitude is not correct, do not obey the superior leadership scheduling, work shirking, complaining too much, and even deliberately contradict.

10, impolite to the superior leadership, to tell right and wrong, conspiracy design to exclude dissenters, the circumstances are serious.

Third, summarize;

Proactive in the work, and in turn can provide guests with quality service. Thoughtful service and clean, neat room to harvest the good reputation of the guests. Therefore, we should standardize the operation. Improve the business level of service personnel, and the development of the Harmony reward and punishment; the establishment of a reward system for employees.

The purpose of rewards; not only to make the staff get heart and material satisfaction, but also to achieve the purpose of stimulating the staff to work actively.

The establishment of a disciplinary system for employees;

The purpose of discipline; both to promote the work of the staff to meet the standard, but also to ensure that the hotel and the staff of the **** with the interests and long-term interests.

2023 Hotel Annual Work Summary Part 4

20xx year hotel security department of all staff in the hotel under the correct guidance of the higher leadership, in the strong support of the various sister departments, solid work, pioneering and innovative, and vigorously maintain the hotel's business order, to ensure that the peace of the hotel. Over the past year, the Department has always been prevention-oriented, prevention and elimination of the combination of guidelines, adhere to the group prevention and control, standing by, external image, internal quality of the principle of strong.

Looking back at the past 20xx years, the hotel always keep a clear head in terms of safety, tighten the string of safety, the safety work as the basic link of economic development to grasp. Speaking of safety, asking for safety, grasping safety, in the regular meeting of Zhao and Wei always emphasize the safety work many times. We must resolutely overcome the paralyzing thought and the sense of fluke, always maintain a sense of crisis and urgency as if walking on thin ice, alarm bells ringing, and effectively do a good job of safety; emphasize that the team members should strengthen the safety study, the responsibility for the implementation of the non-implementation of the work is not in place, the responsible personnel responsible for the prevention of measures not in place and caused major accidents, we must seriously investigate the corresponding responsibility.

At the beginning of the trial operation of the hotel in the Department of individual members of the work attitude is not positive, poor work coordination ability, work responsibility is not strong, often appear missing, omitted, sleeping post phenomenon, the work is not deployed, the management of no matter what, the question does not ask, do not do and deal with the phenomenon of things are not flexible. After the criticism and correction of the higher leadership, and my observation and thinking, I decided to start with the staff's mentality. Regulate the staff's working mentality, actively communicate with each other, help staff to establish self-confidence in their work and develop staff's teamwork and business skills. In the work of continuous incentives to continue to train employees, each other's strengths and weaknesses. As the head of the department, itself adhere to lead by example, adhere to do the work of the leader at the forefront. To work actively, hard to learn the security guards appropriate to give praise and reward. For not seeking progress, passive personnel to criticize and educate, on repeated offending personnel to clear the security team of repeated offenses by no means merciful. In addition to the interview this pass, strictly do not reach the security department to employ standard candidates resolutely do not use, and appropriate to give the new staff work pressure to adapt to the workplace as soon as possible, and to do hierarchical management, layer by layer refinement.

The above work methods have been very effective while laying a good foundation for future work. It is with a stable and good working mentality, the security department all staff from the trial operation of the initial period so far in addition to the department's daily work to assist the departments to complete the food, carry items, clean up the construction site, fire rescue, drunken guests trouble, and other temporary tasks *** counted more than 100 times, the departments of the new staff military training 5 times, the organization of the hotel all the staff for fire safety education once and successfully conducted a fire safety drills, so that all staff members to carry out military training five times, and successfully carry out a fire safety drills, so that all the staff to carry out a fire safety drills. Fire safety drills, so that all employees pay attention to fire prevention, and learn the use of fire extinguishers, dealing with guests on the security department of the 3 complaints, caught catering department employees out of the hotel privately with a famous wine 1 time, reception fire inspection work 5 times, reception of security security checks 2 times, to participate in the province of the fire training 1 time, to participate in the city of the fire and security conference 1 time. And successfully completed the hotel throughout the year the major reception work. Pre-trial operation of my department of security guards Dong Wenchao found on duty in the lobby ceiling large-scale water leakage, in the case of dealing with the situation quickly reported to the higher-ups decisively dealt with to ensure that the normal opening of the hotel, due to the special nature of the work of the hotel industry, we have always adhered to the principle of guest service in the work of the guests do not understand or even insults and some also take some aggressive behavior our security guards are scolded not to return the favor, to ensure that the guests in the hotel to spend a happy. Guests in the hotel happy consumption. As the hotel is in the pilot stage of the facilities and equipment are not in place, the perimeter fence no guardrail personnel can casually overrun the entire hotel no video surveillance equipment, hotel fire facilities are not complete as well as the security manpower has been a shortage of security personnel for these situations all the security guards heart to a thought, strength to a make, in their respective posts give full play to their subjective initiative to put the department's work to ensure that the implementation of the various systems. The system is implemented.

The security department involved in the work of the scope of the entire hotel security, fire work as small as the department's management system and the plan. From the beginning of 20xx year, my department combined with the actual needs of the hotel has established and modified the security department duty register, security department parking register, security department of the duties of each post, post duty rules, monitoring room duty register, weekly training schedule, and departmental staff rewards and penalties provisions and hotel security fire prevention plan, hotel fire emergency plan, hotel emergency response plan. All the paperwork registered in the use of the same time, will continue to be based on the actual needs of the rectification. Each register is checked by the head of the department after use and handed over to the Human Resources Department for retention. At the same time, the development of the security department's service objectives: to protect the hotel, staff and guests of the personal and property safety not to be infringed upon, to maintain the normal business order of the hotel, to create a good, harmonious working and living environment so that all the security guards to understand the security department of the special nature of the service.

2023 hotel annual work summary chapter 5

Years like a shuttle, in the blink of an eye to the hotel has been more than six years, rising to foreman has been more than half a year. Now in this year's work is summarized as follows:

First, the daily work management: as a floor foreman to have a coordinating role and cooperate with the supervisor, the manager to do a good job of floor management.

Second, to strengthen their own learning and improve their business to improve their own quality in the next year, there is a certain progress in the management ability to progress to ensure that the floor of the normal operation of the work.

Third, there are problems:

1. Some of the work is not serious enough, such as room inspection is not very in place.

2. not enough care for the staff did not communicate in a timely manner to understand the staff voice of their own responsibility is not home; Gou glaze exhaustion on the floating

3. their own management level and theoretical level is limited.

Fourth, the next year's plan:

1. Actively and seriously with the manager to do a good job on the floor of the daily work.

2. Strengthen the facilities and equipment inspection and maintenance, to the guests to use the process to harmonize the sense of comfort.

3. Strict requirements for the quality of guest room hygiene, reasonable arrangements for good planning and hygiene.

4. Strengthen the energy-saving inspection, more energy-saving knowledge to the staff efforts to the second inspection

5. In the future, we should teach the new staff and the work of the staff who are not standardized to improve the business level of the staff.

In the next few days n b seriously work hard to improve the shortcomings to carry forward the advantages = carpet sister pleading perch exhausted hotel to create higher value. This year, thanks to the hotel leadership and colleagues love, elected me hotel room foreman, hotel room foreman as a supervisor, the manager's assistant, I will be serious, proper arrangement of specific work, strict requirements for their own work, and actively work to coordinate the relationship between the relevant departments of the guest room; for the manager to share the worry, to create benefits for the hotel.

Here, I work on the next year's work plan as follows

First, risk performer, and strive to improve their own quality. As a hotel room foreman, I was promoted from ordinary employees to foreman across not small. This year is an important break-in period that I need to exercise. Therefore, I need to learn the relevant work knowledge, soberly recognize themselves. Not only to strengthen their own cultivation, strengthen the actual work ability, but also should learn to learn by example. Strive for success in the work.

Second, extremely enterprising, so that their work level has improved. I believe that through their own efforts, I will continue to enhance their own management, coordination capabilities, in dealing with affairs to obtain a qualitative leap.

Third, do a good job of the actual daily work, to be careful, patient and attentive to every detail of the work. As a foreman, the official is not big or small, and the authority is not big. If you don't do fine work, then you will lose the prestige in the grassroots staff. Therefore, I should take great pains to deal with all kinds of problems that arise in the course of my work and rationalize all kinds of problems. The first thing I'd like to do is to get rid of all the problems that have arisen in the workplace, and to rationalize all kinds of working relationships.

2023 Hotel Annual Work Summary Part 6

A year is but four seasons, but twelve months. Really quickly, we once again ushered in the New Year, once again ushered in the end of the year. As a hotel front desk manager, in fact, I still have a solid grasp of their own work. This year's work, the department staff performance is very good, and I also adhere to their positions, management teamwork, to ensure the normal operation of the hotel, to maintain the image of the hotel, and for our hotel to set up a good reputation and image, spread the good influence, enhance the influence of the hotel.

First, the work achievements

In this year's work, we distill the focus of the work, the daily development of the work plan, to carry out a targeted, directional line of work. A year, our front desk's favorable rate greatly improved, and seldom appear some additional bad situation. During the year, the front desk staff were positive and cooperative, very cooperative with my work, and carried out the front desk's work meticulously. As the main person in charge of the front desk, I think this is a very gratifying thing, we finally created a collective with **** the same goal, but also for the creation of the image of our hotel and the establishment of a very good foundation.

This year, we went through a lot of tests, and finally ended up with an achievement several times more than last year. This year's growth is evident to all ****, not only our colleagues at the front desk are making progress, our entire hotel is moving forward. This is a very good start for the beginning of our next year.

Second, there are shortcomings

This year we are there are some shortcomings, I actually recognize some of their own problems in the usual work. In the department, I think there are some communication problems, although we all work very hard, but in fact, our communication is still very lack of, and extremely employees will come to me to reflect some of the situation, and only when I found out they will explain to me. So this communication problem still needs to be solved in time. In addition, in my personal work, I may show too serious, so the understanding between me and the staff is still insufficient, this point also needs to be changed. Only into this collective, in order to grasp the real direction of it.

Third, the next year's plan

Next year's plan is divided into three major parts.

The first is to improve my own management skills, the work of the front desk more reasonable distribution, so that each colleague can be recognized.

The second is to spend some effort on departmental training, more useful training, so that colleagues can get some improvement in all aspects.

Third is to grasp the time and plan, every month to strive to do the work plan and summarize, and is from each person to start the implementation. I believe that the next year will be more successful and brighter!