The manual telephone numbers of Xi 'an Expressway customer service are 129-87346111 and 129-12122.

customer service refers to customer service work (accepting customer consultation and helping customers to answer their doubts), or an organization that undertakes customer service work. In different industries, the scope of customer service answering questions is different. For example, game customer service is to accept the work of game members to consult with players or their institutions themselves.

service specification of customer service center:

1. Opening words and greetings

1. Greetings: "Hello, welcome to call XX customer service hotline. Customer service representative YYY is happy to serve you. What can I do for you?"

Don't say, "Hey, talk!"

2. The customer greets the customer representative: "Hello, Miss (Sir)." At that time, the customer representative should respond politely: "Hello, what can I do for you?"

Don't say, "Hey, go ahead!"

2. When the customer's name is known, the customer representative should use the customer's last name plus "Mr./Ms." to respond politely during the following call: "Mr./Ms., what can I do for you?"

don't be indifferent and ignore the customer's name.

3. In case of silent phone call: customer representative: "Hello! What can I do for you? " After a pause of 5 seconds, there was still no sound. "Hello, what can I do for you?" After a pause of 5 seconds, the other party didn't respond, then he said, "Sorry, there is no sound on your phone. Would you please call again on another phone? Goodbye! " Stop for another 5 seconds and hang up.

Don't say, "Hey, talk! I'll hang up if I don't talk again! "

2. I can't hear you clearly

4. When I can't hear you clearly (because the user uses hands-free): Customer representative: "Sorry, your voice is too low. Would you please pick up the receiver and speak?"

Don't say, "Hey, speak up!"

when the customer's voice is low and he can't hear clearly, the customer representative will say, "I'm sorry! Would you please speak a little louder? " If you still can't hear clearly, the customer representative: "I'm sorry! Your phone is too low. Would you please hang up on another phone? " , and then hang up after 5 seconds.

you can't hang up directly.

when the phone is too noisy to hear clearly, the customer representative: "I'm sorry, your phone is too noisy to hear clearly. Would you please call again with another phone?" Goodbye! " Pause for 5 seconds and hang up.

you can't hang up directly.

When a customer speaks a dialect but the customer representative doesn't understand it, the customer representative says, "Excuse me, would you please speak Mandarin? Thank you! " When the customer continued to speak dialect instead of Mandarin, the customer representative said, "Excuse me, would you please find someone who can speak Mandarin? Thank you! " .

you can't hang up directly.

when a customer speaks a dialect and the customer can understand the Putonghua of the customer representative, the customer representative should continue to express Putonghua on the basis of understanding the dialect used by the customer.

cannot be converted into the customer's dialect.

when a customer complains that the customer representative has a low voice or can't hear clearly, the customer representative says, "I'm sorry, (raise the volume slightly), what can I do for you?"

you can't hang up directly.