What should I do to receive important guests? The customer is God. We must serve every customer well, so the first service is the reception of customers, and important guests should pay more attention. Then let's see what we should do to receive important guests.
What should I do to receive important guests? 1 1. Serve the visiting guests immediately.
Most visitors are very important to the company. They should show friendliness, enthusiasm and willingness to provide services. If you are typing, you should stop immediately. Even if you are on the phone, you should nod to the visitors, but you don't need to get up immediately to meet them or shake hands with them.
2. Welcome guests warmly and actively.
When greeting, you should nod gently and smile. If it is an old customer, the name should be more cordial.
When a strange guest comes.
Be sure to ask his name and the name of the company or unit. You can usually ask: What's your name, please? What company are you from?
4. When the guest does not make an appointment to visit.
Don't directly answer whether the leader is there, but tell the other party: "I'll go and see if he is there." At the same time, he politely asked the other party's purpose: "What do you want with him?" If the other party doesn't give you a name, be sure to ask, and try to judge whether you can meet the leader from the guest's answer.
5. Judge the identity and type of visitors.
To know in advance whether the leader is willing to receive any visitors at any time, or whether he likes it as the case may be, visitors can generally be divided into several categories:
(1) customers;
(2) partners in work, partners;
(3) Family members and relatives;
(4) personal friends;
(5) others.
Without an appointment, you can usually decide which one comes first in the above order. If the visitor is very important, don't stop without permission.
6. When refusing to meet, explain the reasons and apologize.
Don't confirm your other appointment time without the consent of the leader. It's best to tell visitors, "Can I call you back to confirm the time?"
7. If the leader is absent or can't be contacted for a while.
Explain the reasons to the important guests, indicating that they will take the initiative to contact or assist in arranging another appointment. If the other party agrees, ask the other party for its mailing address and contact time.
8. Pay attention to keeping visitors waiting.
Greet the guests warmly and don't let them feel left out. If guests want to visit in advance, it is reasonable to ask them to wait. Please sit in the right seat. Generally, some newspapers and magazines should be prepared in the reception room, and it is best to introduce the publicity materials of the unit for the visiting guests to read.
Guests should sit at a certain distance from your seat, so that when you leave your seat, the other party can't see the documents on your desk.
9. When leading the way, walk in front of the guests and guide by the side.
Pay attention to the guest's steps when leading the way, walk 2-3 steps ahead of the guest and guide the guest. You can say, "This way, please." Go to the corner and stop, point to the direction with your finger and say to the guest, "This way, please." When taking the elevator, let the guests get on and off first.
Press the button to signal the guests to go in first, and then go out first: "Please get on the elevator." "Please get off the elevator." When opening and closing the door, be careful not to cross your hands or open the door behind your back. Open the door on the right with your left hand and the door on the left with your right hand, which will make your posture more beautiful. If the door opens inward, you should go in first, press the door with your hand and say "come in", and then let the door go after the guests come in.
10, visitors who meet the leader for the first time.
Generally speaking, the visitor should be introduced to the leader first, but sometimes if the visitor has a high status, it is best to introduce the leader to the visitor first. Unless the leader wants you to stay after the introduction, you should quit the leadership office after the introduction.
1 1, when the leader receives visitors.
If you have anything to contact or ask for instructions, you must send a note. You can write these things down on a note. After entering the office, apologize to the guests first: "I'm sorry to bother you."
12, when the guests leave
No matter how busy you are, don't forget to say goodbye at last. Calling each other's names will leave a good impression on them, so it is very important to remember the faces and names of visitors.
13, making a visiting registration card.
When you go to work every day, you should check the list of visitors you met that day. If necessary, the relevant information about the appointment should be prepared in advance and made into a card with name, position, unit, visit period and audience on it.
What should I do to receive an important guest? If we are going to receive an important guest, how should we prepare for the reception?
1. For foreign guests who come to visit, negotiate business and attend meetings, they should first know the trains and flights that the other party has arrived, and arrange for people with the same identity and position as the guests to meet them. If, for some reason, the host of the corresponding identity can't go, the host who goes to meet should politely explain to the guests.
2. When the host greets the guests at the station and airport, he should arrive ahead of time and wait for the arrival of the guests. Never be late to keep the guests waiting. Guests will be very happy when they see someone coming to meet them. If they come late, they will definitely leave a shadow in their hearts. No matter how they explain afterwards, they can't erase this impression of dereliction of duty and lack of credibility.
3. After receiving the guests. You should say "Have a hard trip" and "Welcome to XXX" first, and then introduce yourself to each other. If you have a business card, you can send it to the other party.
When welcoming guests, you should prepare transportation for them in advance. Don't wait until the guests arrive to prepare the transportation in a hurry, which will keep the guests waiting and delay the work.
5. The host should prepare the accommodation for the guests in advance, help them to go through all the formalities and lead them into the room, explain the accommodation services and facilities to the guests at the same time, give the plans and schedules of activities to the guests, and give the prepared maps or tourist maps, places of interest and other introduction materials to the guests.
6. Send the guest to the residence. The host shouldn't leave at once. He should stay with the guests for a while and have a warm conversation. The content of the conversation should satisfy the guests. Considering that the guests are tired all the way, the host should not stay long and let the guests rest early. When breaking up, tell the guests the time, place and way of next contact.
7. After the reception work is completed, it will leave a good impression on the other party, which is conducive to the smooth progress of future cooperation. For the guests coming from afar, book the return ticket in advance. You can prepare some souvenirs for the guests when you send them away.
Before the guests board the plane or train, the farewell personnel should shake hands with the guests and wish them a safe journey. Also see the guests leave, and don't leave before the guests leave.
What should I do when receiving important guests? What should I pay attention to when receiving customers?
Seeing off is the most basic form and important link in social reception activities, an important aspect of expressing host friendship and showing politeness, especially seeing off is the most important job to leave a good first impression on guests. Leaving a good first impression on each other will lay the foundation for further contact.
Welcome guests should have careful arrangements, and should pay attention to the following items:
1. For guests who come to visit, negotiate business or attend meetings, they should first know the trains and shifts that the other party has arrived, and arrange people with the same identity and position as the guests to meet them. If, for some reason, the host of the corresponding identity can't go, the host who goes to meet should politely explain to the guests.
2. When the host greets the guests at the station and airport, he should arrive ahead of time and wait for the arrival of the guests. Never be late to keep the guests waiting. Guests will be very happy when they see someone coming to meet them. If they come late, they will definitely leave a shadow in their hearts. No matter how they explain afterwards, they can't erase this impression of dereliction of duty and lack of credibility.
After receiving the guests, first of all, we should say hello to "Have a hard trip", "Welcome to our beautiful city" and "Welcome to our company". Then introduce yourself to each other. If you have a business card, you can send it to the other party.
When welcoming guests, you should prepare transportation for them in advance. Don't wait until the guests arrive to prepare the transportation in a hurry, which will keep the guests waiting and delay the work.
5. Prepare the accommodation for the guests in advance, handle all the formalities for the guests, and show the guests into the room. At the same time, we should introduce the accommodation services and facilities to the guests, give the activity plan and schedule to the guests, and give the prepared maps or tourist maps, places of interest and other information to the guests.
6. Don't leave immediately after sending the guests to their residence. Stay with the guests for a short time and have a warm conversation. The content of the conversation should satisfy the guests, such as background materials, local customs, characteristic natural scenery, specialties, prices, etc.
Considering that the guests are tired all the way, the host should not stay long and let the guests rest early. When breaking up, tell the guests the time, place and way of next contact.