20 17 hotel office work plan
20 17 hotel office work plan 1
According to the actual operation of the hotel in 20 17 and the company's existing organizational structure management system, the work plan of the administrative office in 20 17 is to guide, coordinate, supervise and manage the company's logistics, outreach and corporate culture construction, and implement the company's various rules and regulations and work instructions.
The first part of the overall goal
First, the overall goal:
According to the work situation and shortcomings in 20 17 years, combined with the hotel development situation and future development trend, the administrative office carried out the related work in 20 17 years from the following aspects:
1, national four-star tourist hotel evaluation:
20 17 Hotel Four-star tourist hotels were re-evaluated, and the hotels were re-evaluated by Zhejiang Tourism Bureau and local tourism bureau. The administrative office will carry out self-examination, rectification and inspection in strict accordance with the Guide to Visiting Star Hotels. In daily work, it is implemented according to the management standard of "Evaluation Standard of Star Hotels" to ensure that the hotel successfully passes the evaluation of four-star tourist hotels.
2, logistics management:
(1) Staff canteen: Strengthen the food safety in the staff canteen, reasonably arrange the weekly menu, and improve the quality of staff meals within the cost range.
(2) Dormitory: rationally arrange dormitory, optimize dormitory resources, strengthen sanitary management of dormitory, and inspect and evaluate dormitory.
⑶ Vehicle management: Strengthen the management of hotel vehicles, ensure the safe operation of vehicles through timely maintenance and annual inspection, and fill in the vehicle registration form by other departments except procurement.
3. Outreach work:
4. Cultural construction:
(1) The administrative office sorts out all the memorabilia since the opening of the hotel, and makes promotional films to publicize corporate culture and corporate traditions;
⑵ Cooperate with the personnel department to carry out employee activities in the hotel, enrich employees' spare time life, and ensure the stability of the staff and the construction of corporate culture.
5, daily work:
20 17 administrative office will continue to strictly implement the daily administrative work of the department, perfect and improve the shortcomings of 20 17 administrative department, and ensure the normal development of hotel administrative work.
Second, matters needing attention:
1. Administrative work is a systematic project, so we can't rush for success. Therefore, the administrative department should make annual targets step by step.
2. Administrative work is a very important basic work for the hotel, and it is also a collaborative work of the whole company, which requires the cooperation of all departments, so hotel leaders and departments need to assist in completing the annual plan;
3. Administrative work is a long-term project. For each job, the administrative office will make a detailed work plan that matches the target. Therefore, the work objectives need to be studied by hotel leaders before they can be put into practice. If the hotel adjusts the objectives of the department, the administrative office will complete the annual work according to the adjusted objectives.
The second part of the specific content and schedule
Re-evaluation of one or four-star tourist hotels;
I. Overview of objectives:
Promote the evaluation of four-star tourist hotels, and ensure that the hotel successfully passes the re-evaluation of four-star tourist hotels.
Second, the specific implementation plan:
1. Grade the hotel's software and hardware in strict accordance with the "Regulations on Access to Star Hotels", list the guaranteed bottom points, the points that can be scored (indicate the cost of rectification) and the points that cannot be scored, formulate the rectification plan, and require all departments to cooperate with it; Completed in March
2. Improve all the ledger data of the hotel, and complete the incomplete ones. For the corresponding scoring points that need ledger support, there must be a perfect ledger data correspondence, and then binding is completed; Completed in April
3. Cooperate with the personnel department and the quality inspection team to check the software services of various departments (especially business departments) in accordance with the Code for Access to Star Hotels. Where there are deficiencies, the relevant departments are required to carry out training and rectification to meet the standards and prepare for the unannounced visit of the Tourism Bureau; Twice a month after March.
4. Create a star-rated atmosphere to make the whole hotel reach the star level; Every month.
20 17 hotel office work plan
5. Invite industry experts and leaders to make unannounced visits to the hotel and put forward deficiencies for rectification; Every month after May.
6. Make inspection plan; One month before the inspection, it should be formulated according to the actual situation.
Second, the logistics management:
I. Overview of objectives:
Strictly implement the hotel logistics work, ensure the normal development of the hotel logistics work, and provide quality services for all departments of the hotel;
Second, the specific implementation plan:
1, the staff canteen is cleaned once a month, the oil fume pipes are cleaned regularly, and the quality inspection is conducted twice a month;
2. Require the staff canteen to strictly control the consumption of salt and cooking oil and advocate healthy eating;
3. Report the next week's menu in advance every week so as to review and control the cost;
4. In principle, the staff dormitory should be reasonably occupied according to gender, level and department, and the staff dormitory resources should be optimized;
5. Check and score the hygiene and completeness of articles in each employee dormitory, conduct appraisal, introduce specific rewards and punishments measures, and check twice a month.
6. Restore the activity room on the 6th floor of the staff dormitory, and install the monitoring probe for staff activities, which will be completed before June.
7, vehicle maintenance, annual inspection, in addition to procurement, other departments need to register the car, car keys for unified custody.
Three. Outreach work:
I. Overview of objectives
Continue and strengthen the work of hotels, tourism-related departments and zf functional departments.
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