customer service representative or customer service specialist. Kuaituan Tuan is a company that provides take-away, catering and other services, and its artificial top-grade position is usually called "customer service representative" or "customer service specialist". Customer service representatives are mainly responsible for handling customers' inquiries, complaints and problem solving, and need to have good communication skills, service awareness and problem solving skills. Customer service representatives usually need to use relevant computer software and systems to register and process customer information, while ensuring the accuracy and efficiency of the processing process. In addition, customer service representatives need to pay attention to customer feedback and opinions, and constantly optimize service quality and customer experience.