One, management refinement
Case:
The Shenzhen hotel cigarette point, for example, up to the general manager, down to the waiter, the left hand of everyone is able to hold a lighter at any time, this behavior has now formed a habit. Regardless of how busy they are, as long as they see the guests take out a cigarette,
who are able to quickly go forward to help the guests to light a cigarette. Guests from surprise to move, the effect is excellent. The details of this flashpoint is derived from the hotel to adopt the Chinese food network catering database
/DataStore/ActivitiesList of the "fine management of the details of the skills of the top ten standards" in the second "one minute kind of management" to bring about the effect. The so-called one-minute management: that is, one minute objectives
targets, one minute praise, one minute criticism.
Two, the management link data
Management is half science, half art. Details reflect the art, small achievements, details achieve perfection, where fine management, must be standardized management, must be after strict procedural management, scientific management is to try to make each management link data.
Case:
Take the hotel as an example, now, where the guests into the hall is no longer slow to urge food and worry about the guests even hope that the dishes on the slower the better, so that he (she) will be able to enjoy the taste of a free meal and fun.
Originally, the hotel in the hall on a trial basis in the "food speed commitment system", so far, there is still no one can break the record of free meals, even if it is this year's Mid-Autumn Festival, the evening market three rounds of turnover, the business is booming, the hotel still adhere to
serving speed commitment: thirty minutes must be all dishes on the end! Otherwise, overtime five minutes to play 10% off the whole single; overtime ten minutes to play 20% off the whole single; overtime fifteen minutes to play 50% off the whole single; overtime twenty minutes to play the whole single free of charge. Will arrange
work, will check the work, will guide the work, will supervise the work, will assess the work, will evaluate the work.
Three, the role of the artist
Competitive advantage is ultimately the advantage of management, and the advantage of management is reflected through the details, so that the management of the real restaurant restaurant to bring benefits, it is not the management of the framework of the structure, but the management of one after another in the details.
Case:
Waiters in the distance of ten meters from the guests have been ready to welcome guests, three meters to open the voice of the guests, in the channel, corridors, stairwells, as long as the guests meet face-to-face, any employee, including the food handler, the cleaner without exception to do to reveal the eight teeth to the guests to greet the staff, the spirit of the staff greatly improved, the service attitude of the people see people praised the loyalty and satisfaction of the guests. The loyalty and satisfaction of the guests are constantly rising.
Four, summary
Management details is the art of management, all successful managers can not be management theorists, but must be the management of the artist.