Politeness When customers enter the store, politeness and etiquette are the behavioral norms for people to show respect and friendship with each other in frequent exchanges. The first problem of proper and polite language is to make the language measured. Now I would like to share with you the polite expressions used by customers when they enter the store, as well as the communication on various occasions.
Courtesy words when customers enter the store 1 1. Common sense of etiquette: courtesy words "four haves"
1, measured
This is the first question of language propriety and politeness. To achieve a measured language, we must cooperate with non-linguistic elements, know ourselves and ourselves in background knowledge, make clear the purpose of communication, choose a good communication method, and pay attention to how to express it properly with words and actions. Of course, discretion also includes the discretion of specific words.
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Step 2 be polite
The etiquette of language is greeting. Etiquette language has five common idiomatic forms, which express greetings, thanks, apologies, farewell and return gifts. Greetings are "hello", farewell is "goodbye", thanks are "thank you" and apologies are "sorry". Reply is an answer to thank and apologize, such as "it's okay", "it's okay" and "it's okay".
3. Education
Polite language should be measured, polite, knowledgeable and elegant, which is a sign of educated speech. Respect and forgive others and bless you, which is an important performance of educated people. Respect other people's private lives, clothes, furnishings and hobbies that conform to moral norms, and point out politely and kindly when others do have shortcomings. To forgive others is to treat others when they are impolite.
4. Have knowledge
In a highly civilized society, we must attach great importance to knowledge and respect talents. I wish you become a knowledgeable person, you will be respected by society and others, while ignorant people will be despised by society and others.
Second, common sense of etiquette: polite language "four taboos"
1, avoid privacy
Privacy is something that can't be made public or doesn't have to be made public. Some are flawed and some are secrets. In a highly civilized society, except for a few people who need to know about privacy, ordinary people don't need to know. Therefore, it is an important aspect of politeness to avoid talking and asking about privacy in polite language. Europeans and Americans generally don't ask each other's age, occupation, marriage, income, etc., otherwise it will be considered impolite.
Step 2 avoid shallowness
Shallow means not pretending to understand, "teaching others" or speaking layman's words, or speaking less than knowledge. You only know rice, oil and salt, chickens, pigs, cats and dogs, which are long and short. Words are monotonous, vocabulary is poor, sentences are unreasonable, and white words are often spit out. If shallow people meet, they don't feel shallow, but educated and knowledgeable people will undoubtedly feel unhappy when they listen to their conversation. Society and nature are the oceans of knowledge, and it is impossible for each of us to become a universal doctor or a knowledgeable person. We should learn that there are specialities in the technical field, but there are always places that are not as good as others, and there are always places that we don't understand. Learning polite expressions should be modest and prudent, and you can't make arbitrary comments.
Step 3 avoid vulgarity
Vulgarity refers to rude and even filthy words, full of foul language, ugly words and obscene words, which can be traced back to ancestors, sisters and descendants, and spread all over both sexes, which is unbearable. Rudeness is the most impolite language. It pollutes a national language.
Step 4 avoid taboos
Taboo is a phenomenon, thing and behavior that human beings regard as taboo, and taboo words have a conventional corresponding relationship with the words they replace. Taboo words commonly used in society are also important polite words in society. They tend to care about each other's feelings and avoid taboos. Here are some important taboo words:
4. 1 is a taboo word for fear. For example, there are quite a few taboos about death, and even things related to death should be avoided, such as coffins, longevity materials and longevity boards.
4.2. The physical defects of the other party and related personnel are taboo. For example, people with serious physical defects are now called "disabled people", which is an elegant taboo.
4.3. This is a taboo about things whose morals and customs can't be made public. For example, going to the toilet is called "going to the toilet".
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Polite expressions of customers entering the store II. The word "please" opens the way.
1. No matter in Europe, America or China, we always hear the word "please" in our daily life. When a person needs help from others, the word "please" always opens the way.
2. When you want to go through the crowd, say "please get out of the way"; When the air is stuffy in the car, say "please open the window"; When you want to get off halfway, say "please stop"; When getting on and off the bus, the flight attendant should say to the passengers, "Please show me your ticket." At the airport, the customs officer will say to the passengers, "Please show me your passport."
3. In a restaurant, customers should say to the waiter, "Please give me a cup of coffee" or "Please give me a beef noodle"; The waiter should say "please wait a moment" and "please pay the bill" to the customer. In the hotel, the passenger said to the waiter, "Please give me a single room"; The receptionist will say to the passengers, "Please check in."
4. In the shop, customers will say to the shop assistant, "Please give me a box of Marlboro cigarettes" and "Please pass me that pair of blue sports shoes"; The salesperson will say to the customer, "Please go and welcome to come again."
Even at home, Americans are very polite. Whatever a husband does, he must first say to his wife, "Please allow me to do this." And the wife always answers very seriously: "Please help yourself."
6. In China's family, "Please pour me a cup of tea" and "Please pass me the tools?" . In short, whenever and wherever you need help, no matter who or what, you should say "please" first.
Second, "thank you" is at the end.
1. Whenever someone serves you and helps you, say "thank you" no matter how big or small it is. When customers buy something they like, they should say "thank you". Salespeople should say "thank you" to customers who have paid for it. When the waiter brings the diner a cup of coffee, the diner should say "thank you". When passengers pay service tips, waiters should also say "thank you".
At customs, stations and docks, when passengers show their certificates as required, the staff will say "thank you". At school, after students answer questions, teachers should say "thank you". In the street, say "thank you" after asking the way. When visiting relatives and friends, say "thank you" when the host brings coffee or tea.
Even family members, including elders, should say "thank you" when asking for help from the younger generation. When people thank you, the receiver should also use polite expressions such as "you're welcome", "you're welcome", "it doesn't matter", "nothing" and "willing to help" to show their respect for each other.
4. However, it should be noted that in the United States, it is enough to thank you only once for one thing, and never thank you for the same thing; In China, you can thank one thing, thank again and again, and thank endlessly. "Thank you again and again" is the courtesy of China people.
Third, "I'm sorry" will never leave my mouth
1. Whenever and wherever you disturb others, you must say "I'm sorry". When a person wants to pass in front of others, say "I'm sorry" Say "I'm sorry" when you accidentally step on someone else's foot on the bus. Say "sorry" when you leave the party. In public, I accidentally burped and said "I'm sorry". I accidentally sneezed and said "I'm sorry". I yawned silently and said "I'm sorry" when I left the meeting halfway.
When you are late for an appointment, say "I'm sorry". Say "sorry" for being a few minutes late for class. In the United States, it is even common for two people to pass by head-on, but they are far apart and will not collide at all. But one party will say "I'm sorry", the other party will say "I'm sorry" immediately, and then say "thank you" to each other and go their separate ways. This kind of situation is common to Americans and has long been used to it.
In short, when one party says "I'm sorry", the other party also responds with polite terms such as "I'm sorry", "Never mind" and "I'm sorry" to show mutual respect and understanding.
Fourth, say hello every day
1. In European and American countries, greetings such as "good morning", "good afternoon", "good evening" and "good night" are said every day, by everyone and everywhere. When new friends meet in the street, they should greet each other. Colleagues greet each other when they meet in the office every day.
Students should greet each other when they meet at school. Neighbors should greet each other when they meet on the elevator or stairs. Even family members say hello to each other in the morning and say good night to each other before going to bed.
Besides the above, there are many polite expressions, such as "Hello", "Excuse me", "May I …", "Goodbye", "Welcome" and so on. Directory 1. The word "please" opens the way.
Second, "thank you" is at the end.
Third, "I'm sorry" will never leave my mouth
Fourth, say hello every day