While the community has recently called for the abolition of the catering industry, "subterfuge", but there are still many consumers in the catering industry frequently "hit". March 14, the reporter reflected more consumer visits to investigate the issue of catering and for the consumer Advice.
Dining out Consumers encounter "bully"
"I previously ordered a milk delivery, every morning on time to the home to send breakfast milk, but some time ago, the home of the fresh milk delivery is not timely, and even two days to receive the fresh milk are expired, can not drink. " Ms. Yang, a member of the public, complained.
Citizen Ms. Li purchased a meat gift box in a supermarket in our city, and when consumed, found that two bags of food bloated bags spoiled. Product labeling factory date of February 15, 2017, shelf life of 60 days, belong to the shelf life of product quality problems, but the factory's service phone has been unanswered, consumers can not return the goods in a timely manner.
At present, the catering and food industry is developing at a high speed, the supply capacity is constantly improving, the nutritional level of the population and the health condition is constantly improving, but the food safety problems are still endless, and food safety accidents occur from time to time. A survey on how often consumers go to restaurants shows that about 66% of consumers go to restaurants only once a week, about 32% go to restaurants three to five times a week, and about 2% go to restaurants every day.
If the problem cannot be solved satisfactorily, what organization will you choose to complain to? According to the data, 51% of consumers chose to complain to the Consumer Association, 18% chose to complain to the media, 16% chose to complain to the rights website, only 8% chose to complain directly to the business, and 7% chose not to know who to complain to.
Mr. Huang, a member of the public, had an annoying thing to do in the past few days, he said: "The family is going to have a gathering in the next few days, and my parents have been urging me to book a restaurant for a long time, but I've been looking for a number of restaurants, and I've been told that they can only book a set menu, and that it is very difficult to book a restaurant that is suitable for the job."
Mr. Huang told reporters that he chose these restaurants are usually often eat, have their own favorite dishes. And two days ago when he went to consult, but found that the hotel can only choose set meals, dishes fixed, can not single point favorite dishes.
"Set meal inside some like the old duck casserole, rock candy elbow and other big dishes, the elderly and children have bad teeth, eat not much, often left over." Mr. Huang believes that the hotel's move is to deprive consumers of the right to make their own choices, not at all humane, spend the money but also make people feel uncomfortable.
City Consumer Association staff told reporters that, usually, during the holiday season to reflect the quality of food service problems in the majority. Mainly involves the following aspects: catering enterprises on sale of food coupons can not be redeemed as agreed, such as a restaurant sales of pasta gift certificates, consumers several times before the Spring Festival to the designated location to receive, but until the second day of the first month of the business is still unable to redeem on time, causing inconvenience to consumers. Restaurant food quality and poor hygiene, the Spring Festival, most restaurants to launch a fixed menu, the price of table service, but the quality of food is far from the weekdays. Packed table dishes ingredients are not fresh, hair in the finished dish and other issues have become the main problems reflected by consumers holiday. Catering enterprises set minimum consumption caused by consumer dissatisfaction. During the holiday season, consumers reflect individual restaurants still set up single-room minimum consumption problem.
Food complaints are mainly manifested in: friends gifted food quality problems difficult to solve, consumers often buy some food or goods when visiting friends and relatives, but when the quality of the goods purchased problems, due to the lack of operators to open the shopping ticket problem is often unresolved.
The hotel argued that the "set meal system" is for convenience
Recently, the reporter visited a number of hotels and small and medium-sized restaurants in the city as a customer.
Almost every hotel wedding dinner and New Year's Eve dinner is the use of "set meal system", can not order dishes, the average single minimum consumption from 80 yuan to 200 yuan.
A hotel staff, the hotel New Year's Eve dinner package ranging from 699 yuan to 1299 yuan, which is different types of dishes, the number of consumers can choose according to need. For whether you can order dishes, the staff said, the hotel's New Year's Eve dinner are fixed packages with, do not accept a single point, if you feel that the food is not enough, you can add dishes on the basis of the package in addition.
When asked about the reason, the hotel manager confessed to the reporter: "During the Spring Festival, on the one hand, it is not good to prepare food, many employees have gone home to celebrate the New Year, the kitchen is under pressure, it is too late to do the customer a single point of the dishes, and packages to prepare a convenient. On the other hand, the labor cost during New Year's Eve to triple. In order to equalize costs, the set menu format had to be introduced." He said, in fact, this is the Spring Festival hotel industry "unspoken rules", most hotels are so.