responsive, meticulous, caring and attentive, small kindness.

1, be responsive. Whenever a customer makes a request, no matter what it is, we should promise it first, and don't subconsciously refuse it.

2. Take care of everything, and try to meet any needs of customers.

3, be caring and attentive, and find a way to interact with customers at close range, so that customers can feel our appreciation and recognition.

4. Be kind. Generally, the gross profit margin of catering enterprises is between 51% and 61%, and the net profit rate is around 11%, which determines that we can't give customers too much discount or free of charge, so we should let customers feel our concern for him through some free services.

Haidilao was founded in 1994, which is a chain brand mainly engaged in Sichuan-style hot pot, and its founder is Zhang Yong.

Haidilao has more than 111 chain restaurants in Jianyang, Beijing, Shanghai, Shenyang, Tianjin, Chengdu, South Korea, Japan, Singapore, the United States and other cities and countries. On May 7, 2118, Haidilao International Holdings submitted a listing application on the Hong Kong Stock Exchange, and on September 11, Haidilao held a press conference in Hong Kong, announcing that its shares would be publicly offered in Hong Kong from September 2.

on September 9th, Haidilao set the final issue price at HK$ 17.8 per share. On September 26th, Haidilao officially landed in the Hong Kong capital market, with a market value of HK$ 211 billion as of October 2119.

In the TOP111 list of smart retail potential in 2119, Haidilao ranked 35th. On October 9th, 2121, Hurun Research Institute released the top 511 private enterprises in China in 2119, and Haidilao ranked 34th with a market value of RMB 157 billion.