Current location - Recipe Complete Network - Catering training - Do you have to suffer indignities in the service industry?
Do you have to suffer indignities in the service industry?
Hello, I used to do catering management. Yes, sometimes I feel wronged, but it's not. When we blame others for being bad, have we ever thought about ourselves? My boss told me that no matter whether the guest is right or wrong, it's your fault anyway. Hehe, who calls customers God? The following is what I think is more useful, you can have a look! First, learn to say "it doesn't matter". Imagine your previous anger and say "it doesn't matter" to yourself with mirroring skills. Second, if something goes wrong, after misunderstanding, take a psychological relaxation way and say "a piece of cake" to yourself. Third, try to delay the time of getting angry. Every time you delay a few seconds more than the last time, you can control yourself over time. Fourth, when you are angry, remind yourself that everyone has the right to act according to their own choices. Fifth, ask people you trust to help you and let them remind you when they see you angry. Sixth, write an "angry diary", write down the time, place and events, persevere and achieve self-control. Seventh, love yourself and remind yourself that even if others do badly, anger will hurt your body first. Eighth, whenever you want to get angry, take a few minutes to think about your feelings and the feelings of the other person. Ninth, when you are not angry, talk to those who are often angry with you and point out the words and deeds that easily make the other person angry. Tenth, when encountering setbacks, don't give in to setbacks, and there is no time to get angry when encountering challenges. Eleventh, remind yourself that "a happy life is better than money", and being angry is not worth it. Twelfth, laugh at yourself. Whenever you lose a game or contest, you say it's intentional.