First, the accommodation function. The hotel provides all kinds of rooms (standard rooms, single rooms and suites) for tourists, including beds, bathrooms and other living facilities. Clean and comfortable environment, warm and thoughtful service, let tourists get great convenience and good rest during the trip, and feel at home.
Second, the catering function. Hotels generally have different restaurants, which provide tourists with various forms of catering services such as set meals, flavor meals, buffets, a la carte, snacks, drinks, banquets and banquets with exquisite dishes, good environment, reliable sanitary conditions and standardized services.
Third, business functions. Business hotels provide various convenient and quick services for business tourists to engage in business activities. The hotel has business center, business floor, business meeting room and business negotiation room, and provides modern communication facilities such as fax, international and domestic direct dial telephone. Now there is a trend of commercialization of rooms, and fax machines, more than two telephone lines, printers connecting telephones and computer internet interfaces are gradually installed. Some hotels are still developing electronic conference equipment, and various contacts need terminals. Future hotels will be more intelligent and informative through high-tech equipment to meet the needs of business guests.
Fourth, the home page function. The hotel is the guest's "home away from home", so we should strive to create a "home" atmosphere, so that guests living in the hotel feel as kind, warm, comfortable and convenient as at home. Apartment hotels, in particular, generally have the nature of living accommodation, mainly serving long-term guests, with low prices and complete self-service facilities (such as self-service kitchen and self-service laundry room). ), free convenience for guests, especially typical home function.
Fifth, the holiday function. With the rise and continuous development of holiday tourism market in China, the demand for holiday hotels is increasing. Resort hotels are generally located in or near scenic spots, and usually focus on providing a family-style environment. The room can meet the needs of family vacation, generation vacation and single vacation, and the entertainment facilities are also complete. Hotels in Hawaii and the Caribbean, famous tourist attractions, are mostly resort hotels.
Sixth, the conference function. The hotel can provide conference, accommodation, catering and other related facilities and services for all kinds of guests engaged in business, trade exhibitions and scientific lectures. There are conference rooms, negotiation rooms, lecture halls and exhibition halls of different sizes in the hotel. The meeting room and negotiation room have good partitions and sound insulation devices, which can provide simultaneous translation in multiple languages. Some hotels can also hold video conferences.
In addition, the hotel also has the functions of entertainment and fitness, communication information release, cultural services, commercial shopping services and so on. It can be seen that the modern hotel is not only an accommodation industry, but also a life industry that provides various services and functions for the tourism industry.
(1) Business Hotel
The so-called business hotel is a hotel that provides accommodation, catering, business activities and related facilities for business tourists engaged in corporate activities.
Generally speaking, these hotels are located in the city center, and business guests stay mostly from Monday to Friday. This is the time to engage in business activities, which is where business tourists engage in business trade. Weekend, that is, Saturday and Sunday, is a holiday for business tourists, so they seldom come to the hotel to make reservations, live and work.
The biggest feature of commercial hotels is that there are many repeat customers. Therefore, the service items, service quality and service level of the hotel should be high. It is necessary to create convenient conditions for business tourists. Hotel facilities should be comfortable, convenient and safe, which is more obvious in commercial hotels.
In terms of service, commercial hotels should cultivate a group of waiters with superb service skills, fluent foreign languages and warm and thoughtful, and provide fast room service and thoughtful and beautiful banquets for business tourists.
In commercial hotels, tourists usually stay for two to three days (not counting the overnight stay). Business tourists who stay here are generally elites and entrepreneurs with higher education, international etiquette and rich experience in enterprise management. Therefore, the service attitude and language communication of hotel waiters should show a high degree of politeness; The service technology should be superb and the service procedures should be skilled and accurate, otherwise it will affect the business activities and trade negotiations of business travelers and damage the reputation of the hotel.
Most hotels under the World International Hotel Group are commercial hotels, and they build various types of hotels according to the demand ratio of the tourism market. For example, new york HIHONHOTEL (new york), Haiya Hotel (Chicago), Marriott Hotel (Washington), Tokyo THELMPERIALHOTEL (Tokyo) and so on are typical commercial tourist hotels.
(2) Accommodation hotel
Long-stay hotels mainly provide apartment life for ordinary holiday travelers, which is called the center of apartment life. Long-stay hotels mainly receive permanent guests. This kind of hotel requires permanent guests to sign an agreement or contract first, indicating the check-in time and service items.
Long-stay hotels have been regarded as "an effective way to ensure the bottom income" by some hotels in China. At present, there are no pure long-stay hotels in China, but only some long-stay guests who have stayed for half a year or more. Some hotels in China
Part of its rooms are rented to trading companies and companies as their office space and business activity center, in the form of long-term hotels.
These hotels provide normal hotel services to long-term business guests, including room service, catering service, fitness and entertainment center and other services.
Long-stay hotels generally charge higher fees, because long-stay guests don't spend on meals, souvenirs and public services like ordinary tourists, so their earned and lost turnover is added to the room service account; At the same time, long-term business guests need some extra room facilities, which is also a reason for increasing costs. In addition, long-stay hotels should also provide more modern power equipment, such as telex, telephone, especially overseas direct dial telephone and interpretation. At the same time, convenient transportation and quiet accommodation are also needed.
(3) Resort Hotel
Resort hotels are mainly located near the seaside, mountain scenic spots or hot springs. It will leave the hustle and bustle of downtown and metropolis, but the traffic should be convenient. In addition to providing all the services that a general hotel should have, the most prominent and important project of a resort hotel is its recreation center, because it mainly provides entertainment and resorts for holiday tourists. Provide various hotel services for newlyweds on their honeymoon, especially recreation centers. Because holiday tourists should engage in social activities during their own play, the cultural performance facilities of holiday hotels should be improved, such as indoor bowling, billiards, tennis, indoor and outdoor swimming pools, music bars, cafes, discotheques, water yachts, bumper boats, water skiing, electronic games, beauty centers and gift shops. It is also very important to have a pay-per-view TV.
Holiday tourist hotels should not only provide comfortable and warm rooms, nostalgic entertainment activities and entertainment facilities, but also provide warm and fast service.
It should also be pointed out that the resort hotel should be located in a tropical area with beautiful natural environment, pleasant climate, suitable seasons and evergreen trees. The hotel is located in Yu Haibin.
There are resort hotels in some coastal areas and coastal cities in China. Hotels in Beidaihe, Qingdao, Dalian and other places all belong to this type, but they are seasonal holiday hotels instead of tropical climate. In addition, its facilities and services are very typical resort hotels, and its facilities and monthly expectations have reached the international level. For example, Xili Lake Resort and Xiangmihu Resort in Shenzhen, Youyou Center and Changjiang Hotel in Zhuhai are all holiday resorts, attracting a large number of Hong Kong, Macao compatriots, businessmen and Japanese tourists to spend their holidays and weekends. Haina, China will soon become the Hawaiian of China and the Caribbean of China, which will be the concentration of fake hotels in China and the most ideal holiday destination for Japanese hotels and compatriots from Hong Kong and Macao.
(4) Conference Hall
Conference hotel is a special tourist hotel that provides accommodation, catering, exhibition hall and conference hall for all kinds of business travelers engaged in business, trade exhibitions and scientific lectures.
The facilities of the conference hotel should not only be comfortable and convenient, but also have warm rooms and delicious restaurants, as well as meeting rooms, negotiation rooms, lecture halls and exhibition halls of different sizes. And ... these conference rooms and negotiation rooms have good partition devices and sound insulation equipment.
The above is the traditional classification of the hotel industry, * * * is divided into four categories. With the rapid development of China's tourism economy, the types of tourist hotels are gradually increasing. The following tourist hotels have appeared in recent years:
Business hotel, economy hotel chain, conference/exhibition hotel, holiday hotel, youth hostel, apartment hotel, property hotel, timeshare hotel, farmhouse or others) are the existing forms of tourist hotels.