1233 1 is the national telephone number for reporting food and drug complaints. Consumers can call this number to report complaints when they encounter quality and safety problems of food, medicines, medical devices, cosmetics and other related products or are suspected of illegal activities. To verify the report, in accordance with the "food and drug violations reported incentives" to reward. 1233 1 is the national unified complaint reporting telephone number of food and drug supervision departments. In addition to telephone, units and individuals can report the illegal acts of drugs, medical devices, health food and cosmetics in the process of development, production, circulation and use, as well as food safety violations in catering services to the regulatory authorities by means of letters, networks, faxes, visits and text messages.

1. Call 123 15 to meet the requirements:

1, with a clear defendant (you must know the specific business information, such as store name, address, telephone number, etc.). ) to complain;

2. There are specific appeal requests, facts and reasons;

3. It belongs to the jurisdiction of the administrative department for industry and commerce (the jurisdiction can be divided into: responsible for market supervision and management and administrative law enforcement. Jurisdiction covers both functional and territorial aspects);

4. Consumers need to buy, use goods or receive services in their daily consumption.

2. Call 123 15 to refuse the complaint:

1. The defendant is no longer liable for breach of contract for goods that have exceeded the warranty period or the warranty period after purchase;

2. A mediation agreement has been reached and implemented, and there is no new situation or new reason;

3, the court, arbitration institution or other administrative organs have accepted or dealt with;

4. Consumers know or should know that their rights and interests have been infringed for more than one year;

5. Consumers can't prove that their rights and interests have been infringed;

6, does not comply with national laws, administrative regulations and rules.

Legal basis: Article 123 of the Food Safety Law of People's Republic of China (PRC) violates the provisions of this law, and if any of the following circumstances does not constitute a crime, the food safety supervision and administration department of the people's government at or above the county level shall confiscate the illegal income and food illegally produced and operated, and may also confiscate tools, equipment, raw materials and other items used for illegal production and operation; If the value of food illegally produced and operated is less than 1 10,000 yuan, a fine of more than100,000 yuan and less than150,000 yuan shall be imposed; If the value of the goods is more than 1 10,000 yuan, a fine of more than 15 times and less than 30 times shall be imposed; If the circumstances are serious, the license shall be revoked, and the directly responsible person in charge and other directly responsible personnel may be detained by the public security organ for more than five days and less than fifteen days:

(a) using non-food raw materials to produce food, adding chemicals other than food additives and other substances that may endanger human health, or using recycled food as raw materials to produce food, or dealing in the above-mentioned foods;

(two) the production and operation of main and auxiliary foods that are specially used for infants and other specific groups, and whose nutritional components do not meet the food safety standards;

(3) dealing in the meat of poultry, livestock, beasts and aquatic animals that have died of illness, poisoning or unknown causes, or producing or dealing in their products;

(4) dealing in meat that has not been quarantined or failed to pass the quarantine inspection, or producing or dealing in meat products that have not been inspected or failed to pass the inspection;

(5) Producing and marketing foods prohibited by the state for special needs such as disease prevention;

(six) the production and operation of food containing drugs. Knowing that it is an illegal act stipulated in the preceding paragraph, but still providing production and business premises or other conditions, the food safety supervision and administration department of the people's government at or above the county level shall order it to stop the illegal act, confiscate its illegal income, and impose a fine of100000 yuan to 200000 yuan; Those who harm the legitimate rights and interests of consumers shall be jointly and severally liable with food producers and operators. Whoever illegally uses highly toxic or highly toxic pesticides may be detained by the public security organ in accordance with the provisions of the first paragraph, in addition to being punished in accordance with relevant laws and regulations.