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Service window personal work summary

The first thing to do in window work is to provide warm service and deal well with every customer. A sincere smile is often the most touching and can give people a good impression. The following is a summary of my personal work on service window. If you like, you can share it with friends around you!

Service Window Personal Work Summary 1

Time flies, and a stressful and fulfilling year has passed. During this year, I worked, studied and honed my working ability in practice, which greatly improved my professional level. This is inseparable from the help of the leaders and everyone's support. I am deeply grateful here! [

As a service window toll collector, I spend every day sitting in front of the computer with a smile and mechanically repeating "civilized terms, singing, receiving and paying, gesture service, charging and issuing cards". This year, although I didn't achieve any vigorous results, I still experienced an extraordinary test and tempering.

now I will summarize my work in 21-2111 as follows;

(1): Earnestly study inner strength and firm belief

Since this year, I have actively participated in the series of activities organized by the management office to learn "Smile Beijing-Zhuhai", insisted on arming myself with the important thought of "Smile from the heart, serve and contribute to society", purified my mind and constantly improved my ideological consciousness. Learn the rules and regulations and business theory knowledge of the management office, standardize your work words and deeds with various rules and regulations, and enrich your work practice with theoretical knowledge. At the same time, by continuing to study Chen Gangyi's deeds in depth, I further strengthened my belief in joining the high road cause.

(2): Love your post and be dedicated to your work, build a harmonious image of the toll booth

As a toll collector, I always work around the center of the institute and actively cooperate with the leaders to carry out various tasks. In terms of indoor operation, we strictly follow the operation process. In terms of fee collection, we always adhere to the principle of "no leakage in application, no avoidance in application". When I meet drivers who don't understand, I always strive for reason, be emotional, and be reasonable. With excellent service and excellent business theory, I have won the understanding and respect of drivers and passengers in the past.

(3): unite colleagues and be helpful and harmonious team

As a toll collector, I always adhere to the principle of being strict with myself and being lenient with others in my daily life. When my colleagues are in trouble, I always give help within my ability with a sincere attitude. And the class members actively and seriously complete all the work assigned by the leaders.

The above is a summary of my study, work and life in 21-years. Although I have made some progress compared with 21-years, there are still some shortcomings:

1. My subjective ability in learning is not enough

2. There is still a certain gap between my professional level at work and the requirements of management

3. The participation in cultural and sports activities organized by collective organizations is not enough

. Unite with colleagues at work, help each other and actively cooperate with leaders. I will work hard on the service with a smile, and convey our sincerity with a smile, sincere service and service to the society! The so-called "service has a starting point, and satisfaction is endless". While doing a good job in the civilized and high-quality service of "Smiling Beijing-Zhuhai", we should also be a propagandist who publicizes the national charging policy, a waiter who can help drivers and passengers solve difficulties, and a smiling messenger who advocates harmonious transportation! Only by constantly improving our professional level, deepening our service consciousness, changing our perspective and changing fees into services, can we serve warmly and collect fees in a civilized way, overcome our raw, cold and hard working attitude and create a good working atmosphere for harmonious and civilized fees. A sincere smile costs nothing, but it can win everything. When a smile is as natural as breathing, we are closer to the drivers and passengers. A sincere smile can give drivers and passengers a feeling of spring, relaxation, and sweetness. Sincere smile can make our charging process fast, efficient and quality service. Give someone a rose, and the hand has a lingering fragrance. Treating people with a sincere smile not only improves social satisfaction, but also improves their own quality and work efficiency, becoming beautiful and confident, with fewer window disputes and contradictions, and a more harmonious and orderly operating environment.

summary of personal work in the service window 2

The window of the county land and resources bureau in the administrative service center aims at optimizing the economic development environment and carrying out the activities of serving the people and striving for Excellence, effectively changing the work style, improving administrative efficiency, optimizing the service process, and striving to create a one-stop service window, which truly realizes the "one-stop" service of business window acceptance, window review, window charging, window certification and window certification. The clients have been provided with efficient, fast and convenient quality services. Up to now, Window * * * has handled 1916 items of various types of examination and approval, with the completion rate reaching 99% on time. Now, the work situation in the whole year is briefly summarized as follows:

Work development in the first and second years

(1) Bureau leaders attach great importance to the "window" work and have great support.

the main person in charge of the bureau attaches great importance to the window work, and has visited the center to inspect and guide the work many times. The leaders in charge sign in at the center every week to communicate with the leaders of the center. The bureau distributed two sets of uniforms to the staff, dressing the, which set up a good image of the window staff.

(2) improve the service quality and service level of staff.

In order to further improve work efficiency, strengthen management, standardize operation and improve service level, Land Window takes the lead in developing service quality activities in the center, namely "Five Ones" activities. First, mobilize the window staff once again, unify their thinking, deepen their understanding, and provide ideological guarantee for further improving the efficiency and service quality of the window; Second, carry out self-examination and self-correction activities once every quarter, and conduct self-examination and self-correction in comparison with administration according to law, standardized handling of affairs, enthusiastic service, etc., and perform advanced performances and spur backwardness; Third, everyone writes a work summary every quarter, contacting the responsibilities of each position, and grasping the rectification if it is not enough; Fourth, organize an enterprise return visit every quarter to solicit opinions and suggestions from enterprises on window approval and service; Fifth, conduct business training once every quarter to continuously improve the business level of window staff. The above activities have greatly improved the comprehensive quality of window staff, and the service quality and service awareness have been significantly enhanced.

(3) innovate the service mechanism to realize convenient and efficient window service.

1. Adhere to the "leadership window service system". The leaders in charge of the bureau go to the window once a week to work, directly face investors and the masses, and coordinate and solve problems on the spot. It embodies the service concept of "people-oriented, convenient and efficient" and establishes a good image of government service. On-site inspection of window work, staff service and work discipline in the executive hall.

2. implement "six publicity" to improve work efficiency. In strict accordance with the requirements of the documents, the land window will unify the original commitment for one month, and report it within 7 working days after receiving the documents, and receive the documents. All fees in the window will be paid in the central bank settlement window. In accordance with the requirements of standardized window construction, Service Guide and Project Notification Sheet were placed in the window to provide model texts. In order to facilitate the masses to handle affairs, the efficiency has been improved. The staff of the national land window are concerned about the masses in their work, and their hearts are for the sake of the masses. When the staff who came to handle affairs failed to handle it in time because of the off-duty time, they took the initiative to delay the off-duty time and waited for the masses to finish their work.

(4) Strengthen system construction and window management.

1. adhere to the "four systems" and strictly implement the "four prohibitions" and "six prohibitions".

2. Give the chief representative of the window full authority to handle the relevant business matters of the bureau. The chief representative is responsible for on-site review of materials and on-site examination and approval to improve the efficiency of window handling.

3. Strictly implement the relevant regulations on the accountability of organs' performance behaviors, and the bureau leaders will conduct irregular inspections. The key points are that window staff should strictly administer according to law, implement work discipline, improve work efficiency, improve service attitude, solve people's difficulties, and promote the implementation of work, and strive to make the window a performance-oriented window.

ii. achieving results

training staff to firmly establish the "four consciousnesses" has further improved the quality of window service. Further establish a sense of service, which is embodied in the people, convenience and benefit, starting from satisfying the needs of the clients and taking the satisfaction of the clients as the foothold; Further establish a sense of responsibility, always embody the law and integrity everywhere, achieve "words must be done, actions must be carried out", constantly improve the proportion of immediate work, and put an end to the phenomena of "two-headed acceptance" and "cardiopulmonary bypass"; Further establish the legal consciousness, embody the administration according to law everywhere, put the window work into the standardized track, and always ensure the administration according to law; Further establish efficiency awareness, focus on the construction of "efficiency window", actively innovate service methods, focus on promoting standardized operation, and comprehensively improve administrative efficiency and service level.

personal work summary of service window 3

according to the work requirements of the branch party Committee, the annual work arrangement of the branch trade union, and the Administrative Measures for Civilized and High-quality Service at the Counter of Anshan Branch formulated by the Bank, in the past 21-2111 years, our department has conducted monthly and continuous follow-up inspection and evaluation on the service of nearly 51 external service windows of 11 operating institutions under its jurisdiction. Now we will make a summary of the service work last year.

I. General situation

First of all, in order to strengthen the supervision and inspection of window services, on the basis of providing full-time service supervisors and conducting regular monthly inspections, at the beginning of the year, the branch also hired a professional service supervision agency for a fee to make unannounced visits to the daily service status and service quality of all window units of the Bank, thus ensuring the objectivity and authenticity of the annual evaluation results.

Secondly, in order to improve the counter service quality of our window staff, especially those newly hired in recent years, and truly provide high-quality and satisfactory financial services to our customers, in April last year, our department, together with the Personal Finance Department, the Supervision and Internal Control Department and Yintuo Sub-branch, compiled and compiled the booklet "Questions and Answers on Personal Financial Services of Anshan Branch" and distributed it to all operating institutions, so that every counter staff had one copy.

thirdly, in order to reward the excellent and punish the poor in the service assessment, and further provide a detailed basis for the branch party Committee to implement the employee reward and withdrawal mechanism, since the beginning of last year, based on the monthly service inspection data, our department has also established a "window employee service file" for each front-line window employee, and continuously recorded the service status of each counter-counter employee throughout the year. In this way, it not only strengthens the branch's detailed understanding of each employee's service, enriches the service evaluation materials, but also plays an active role as a staff member in the decision-making of the branch party Committee.

fourthly, in the whole year of 21-2111, our department * * * organized nearly 311 times of supervision and inspection on the service work of nearly 51 savings outlets under the jurisdiction of 11 operating institutions, and the inspection was conducted in a cross-cutting way, and the coverage of monthly service inspection of outlets was nearly 111%. In the whole year, * * * held eight service briefing meetings attended by members of the Party Committee of the branch and heads of institutions, and successively reported and summarized the monthly service conditions of institutions, affirmed their strengths and pointed out their shortcomings, which played a role in urging and promoting the continuous improvement and upgrading of the service quality of their branches.

second, several aspects worthy of recognition

in 21-2111, the bank's window service was highly concerned by the party Committee of the branch. Under the careful guidance of the leaders of the Party Committee of the branch and the strong support of the heads of various institutions, and with the concerted efforts of the front-line staff of the whole bank, the service work of the Bank, whether in terms of service efficiency or service level, has been significantly improved last year, and three winners in the service competition have emerged, namely, Dixi Sub-branch, Tiedong Sub-branch and Jiefang Road Sub-branch. Not only won the approval and recognition of the provincial trade union, but also won the praise and praise of the vast majority of customers. It is embodied in the following aspects.

firstly, 21-2118 is the Olympic year in China. In accordance with the unified requirements and careful arrangements of the head office and provincial banks on doing a good job in Olympic financial services, and in accordance with the detailed rules of "China Bank's 21-2118 Olympic Service Series Program" and "Olympic Financial Services Content and Scoring Standard", the Bank timely decomposes the tasks of Olympic services within its jurisdiction, implements them to people, and fully implements them. With the successful conclusion of the Olympic Games and Paralympics, the Bank has also successfully completed various service tasks during the Olympic Games without any mistakes. Although we live in a non-Olympic host city, we have directly or indirectly contributed to the success of the Beijing Olympic Games.

second, after a year of repeated urging, inspection, competition and appraisal, we found that the employees of the whole bank are gradually establishing a brand-new modern service concept. Managers at all levels have seen economic benefits through service work in the management process, and in their daily work, they truly equate service work with business work. The vast majority of tellers in front-line windows are gradually changing from passive service to service consciousness. They not only pay attention to improving their service skills and constantly carry out service innovation, but also begin to pay more attention to the quality and connotation of service. It is precisely because of the hard work of all the staff in this year that our service will regain its former elegance and rebuild the gold medal image of BOC's service.

thirdly, in the past year, under the premise of continuing to pay close attention to the soft and hard environment and conditions of window service, the Bank also strengthened the quantitative assessment of service work as never before. As a tool to truly reflect the basic situation of our personal financial business and the satisfaction of private customers with our services, the star-rated teller card used by counter personnel has never been paid enough attention by front-line employees, nor has it played its due role in service evaluation. Because it reflects the objective truth of business and service work, and can avoid the mistakes and bias of manual evaluation, from the beginning of the service competition in 21-2111, we took the use of star-rated teller cards as an important index for the service assessment of various institutions. Moreover, this indicator has become the heaviest weight to determine the ranking of each participating unit from the beginning of the assessment. This can't help but attract the attention of leaders at all levels quickly, and all tellers have begun to give a brand-new understanding of this instrument, which was regarded as dispensable in the past work, and consciously and actively use it in their daily work. After the one-year service competition, we can clearly see that the use of star-rated teller cards of window staff has been greatly improved, and the service and business volume data reflected by them are uneven from the beginning of the year to the end of the year, and all the data indicators have been greatly improved. This not only provides a hardened standard for the annual service assessment of various institutions by our department, but also provides the most important standard for the annual star teller assessment of our bank.