Front desk weekly summary
Summary is a certain period of time in the past work, study or thought review, analysis, and make an objective evaluation of the written materials, it can effectively exercise our language organization skills, for which we want to do a good job of reviewing, writing a good summary. How do we go to write a summary? The following is a weekly summary of my work to help you organize the front desk, I hope to be able to help you.
Front desk weekly work summary 1
Time is always fleeting, in the work has been nearly two years, in my tenure has been conscientiously fulfill their work responsibilities, better completion of the various work tasks. Now the two years of work is summarized as follows:
First, the daily work of the front desk:
1) telephone answering transfer:
Seriously listen to any incoming calls, to be able to euphemize and reasonably on the harassment of the phone, to improve the efficiency of the work
2) daily attendance:
Download each week attendance data, view unpunched records, and to improve the work efficiency
2) daily attendance:
Download each week attendance data.
3) Reception of guests:
Reception of foreign guests, in a timely manner, please go to the parlor to prepare tea and wait.
4) Receive and send courier:
Daily signing of the express is the nature of the work will be sent to my hands in a timely manner, items such as (large parts, fee target material, etc.) will call the receiver to the reception desk to receive, if it is not related to the nature of the work of the items signed notification to the person to the front desk to receive the cha.
5) Copier and copy paper management:
Every day, a lot of people make copies of documents, it is inevitable that there is a paper jam, the paper is taken out of the copier, and the daily maintenance work is done. Some of the employees who do not know how to use the copier will be taught how to use it patiently, and some of the documents will be handed over to me for copying, and the copy paper will be picked up by the commissioners of the various departments. The company has been able to reduce the amount of wasted paper.
Two, comprehensive affairs work:
1) drinking water bucket water found to be insufficient to let the water station to send water in a timely manner, cleaning supplies need to be registered before the use of the warehouse in a timely manner to check the use of the situation to check for leaks and make up for shortcomings, registration of the need for items to be declared, declared and contacted the seller.
2) the issuance of quarterly labor insurance and other company benefits, and departmental clerks to contact the front desk in the issuance of goods in the issuance of the department.
3) such as personnel changes are large, contact and register the need to change the location of personnel to reduce the inconvenience of work.
4) Monthly to human resources inquiries to the month of the birthday person, make a list of front desk site layout contact the cake room to set the cake and notify the driver master to the cake
5) the company's liquor stored in the third parlor to receive and store the need to register the record.
Third, the organization of staff activities:
Once a year at Christmas I will set up the venue, contact the printing company to design the appearance of the card products and posters, the design of the lottery link and notify the departments of the clerk of the activity time and place, and on the spot to issue prizes.
This work has taught me a lot, in the future work, I will strive to improve self-cultivation and connotation, to make up for the shortcomings of the work, in the future learning to constantly summarize the experience, with a humble attitude and full of enthusiasm to do my job, to play their own potential for the construction and development of the company's contribution to their strength! With the company *** with progress!
Front desk weekly work summary 2Dear leaders, colleagues:
Hello!
I am a new employee Liu Zenglu, who entered the mobile of Shunping County, Baoding City in November, and I have had a lot of work choices, but fate still let me approach you, Shunping Mobile, approach you, and more so that I am full of yearning and desire.
After just 2 weeks of new employee training, I know what is excellent, what is love and dedication, what is a good mobile employee. In two weeks, from the network to the market, from manpower to finance, so many excellent supervisors skillfully talk about their experience in the work. Talking about the company, talking about the work, their eyes glittering with confidence; talk about the future, talk about us, their words are all care. Shunping Mobile since the establishment of the license, after years of construction and development, has built a comprehensive communications network with wide coverage, high quality of communications, rich business varieties, leading service level. At the same time, it has built up a perfect network and business support system, continuously promoted the construction and application of industry and enterprise informatization, and played an important role in promoting regional economic construction and informatization. How can such legendary speed of development not make me, a veteran who has come out of the army and stepped into the society, admire it from the bottom of my heart! From the coverage of the network, to the soundness of the organization, the good reputation of the community, all this is like a magnet tightly attracted me.
From the day I entered the company's internship, I constantly warned myself that I must be "high standards and strict requirements". As a matter of fact, in this period of time, I am both hard and happy, and I have gained a lot of harvest and deep understanding. More importantly, I am proud to work in such a fast-paced, efficient, full of vitality and vigor of the enterprise. In the business hall during the internship, I got the leadership of the teaching and business hall of the old staff of the attentive help, coupled with the company's standardized management system and the staff's rigorous work style, so that I have a preliminary understanding of the company's business front desk. "Paper on the end of the shallow, absolute knowledge of this matter to the body line." In the short internship life, I y feel the superficiality of their own knowledge and the lack of professional knowledge in the practical application of the beginning. For a period of time, some of the work feel at a loss, at a loss, but through this period of careful study and colleagues' enthusiastic help, I gradually familiarize myself with the business, and gradually get used to it. From the download of the ringtone, FMS and other business from unfamiliar to familiar to skilled process, which is not only the work is also a life experience, although the time is not long, but I feel that I am in this position every day is very full, customer satisfaction is the embodiment of my work value.
Mobile business hall is a mobile company directly facing the customer a window, where the staff is the mobile front-line staff, dealing directly with customers, directly on behalf of the image of the mobile. In more than two months of business hall receptionist internship, I not only saw the front desk staff work seriously and passion for life, but also feel the strong sense of responsibility and sense of belonging to the company as a home. Specifically, I not only have the most basic familiarity with the business process of the front desk, but also have a more comprehensive and in-depth understanding of the duties of the front desk staff. In terms of business, in addition to normal charging, handling business and other work, receiving users, coordinating relationships, resolving conflicts, consulting, accepting complaints, etc. also play an important role; salesperson duties, a high level of business and coordination of the ability to work, a strong sense of responsibility, a modest work attitude, the spirit of teamwork, the enthusiasm of the service and so on is a measure of the basic guidelines of the front office of the excellent staff. All these reflect what kind of employees China Mobile needs. What kind of employees does China Mobile need? During the work period I y appreciate: 1, a strong sense of innovation; 2, the spirit of hard work; 3, the pursuit of perfection; 4, modest and cautious attitude. Only pay attention to the little things from the side to start, really play their own fighting force, in order to make due contributions to the company and society.
After a few months of full, rich, hard work after the internship, I often continue to summarize, think, but also gained a lot of insights and experience.
1. Cultivate meticulous and keen observation, and seize every opportunity to learn. The process of internship in a way is also a continuous questioning process, because as a short-term internship, the master can not have too much time to hand in hand to teach us, and they have a whole lot of their own work. Therefore, many times we must learn to see for ourselves, to figure out, through observation to their own learning, self-improvement.
2, proactive, not waiting for the work to come to the door, but to find their own door. At the beginning of the internship, because of their work is very busy, so we are often also in a semi-idle state, and gradually feel the lack of internship, but as interns, we can not just think of their own learning things, but also to think about how to play their own characteristics, to achieve a win-win effect of learning from each other and help. To this end, I often take the initiative and actively participate in some of their own competent work, such as marketing activities, market research, information feedback, mobile rural market survey, etc., has played a certain desired effect.
In the future work, I will put more enthusiasm, to the post as home, to the occupation for the cause, to play their own value of life, to make their own greater contribution.
The front desk weekly work summary 3
As the xx company's administrative clerk, I now summarize my work this week as follows
First, down-to-earth work attitude:
A week, I insisted on the work of a down-to-earth, hard-working, consciously safeguard the company's corporate image, and properly do my job to avoid any mistakes as far as possible in the work.
The company's corporate image was consciously maintained.
The administrative clerk is a service-oriented work, and more complicated.
(1) Every day I seriously do a good job in all services to ensure that the business department, the documents department, shipping department, finance department and the design department to carry out the normal work.
(2) The daily work of the clerk is relatively trivial, need to be careful, cautious, and can not be careless, not to mention sloppy scribbling.
(3) Under the guidance of MAY, the manager of the administrative department, to establish the memorandum of the day. I will include the day's work in the memo, one by one to complete, so as to avoid omissions.
Two, conscientious and responsible, do a good job in administration and personnel:
Seriously do their own work and daily transactional work, to assist the leadership to maintain good working order and working environment, so that the management of all files increasingly formalized and standardized. At the same time to do a good job of logistics services, so that the leadership and colleagues to avoid worries, under the direct leadership of the department manager, active and proactive in the daily housekeeping work of the department.
1, the daily reception work: when receiving calls, the use of civilized language, speak calmly, enthusiastically, politely receive the factory and foreign customers visitors, for encountering related problems to consult or ask for help, I will do my best to give the answer or timely transfer to the relevant leadership to give a solution.
2, materials management: the development of the company's daily office supplies purchased and claim form, good management of materials, according to the department of collocation, collocation registration.
3, document management: according to the work needs, at any time to produce all kinds of forms, documents, etc., at the same time to complete the departments to be printed, scanned, copied documents, etc., the company issued by the notice, the document to do in a timely manner to upload and disseminate.
4, personnel file management: on-the-job employees and employees leaving the file for classification and archiving, and do the scanning of electronic archives, new employee evaluation form sorted and bound book to save and so on.
5, recruitment work: check and receive mail to read resumes, appointments for candidates to arrange for managerial interviews and general manager retest.
6, business meetings and exhibitions itinerary arrangement work: the development of business trip schedule, booking domestic and international air tickets and hotels, to ensure that the normal travel of business travelers.
7, financial work: office supplies costs, courier costs of the verification and application, air tickets, hotel costs, to ensure timely payment of the relevant partner companies of the monthly closing costs.
8, courier work: do a good job of domestic and international mail registration and signing submission work, regularly on the DHL, ARAMEX website tracking query customer signing situation, such as the discovery of irregularities in the express mail, a timely response to the external business personnel and relevant leadership.
9, to assist the work: to assist the department manager to do a good job of organizing and arranging the company's activities, as well as to do a good job of the company's corporate culture and publicity activities.
Front desk weekly work summary 4
1, personal growth, progress and shortcomings, to be improved and efforts:
20xx January - 3 in the administrative department of the front desk work, mainly responsible for the customer reception as well as other related matters, from the early impetuous To the late precipitation, personal emotions and character, interaction has been greatly enhanced, in the work, will not bring the life of the bad mood to work, so that the company's customers and colleagues in other departments to have an impact, as far as possible to create a pleasant working atmosphere; in March 20xx after the late completion of the work of the front of the administration to the Ministry of Technology, the successful completion of the work of the content of the handover and the late good sex with the work of the Ministry of Technology. In March 20xx, the technical department is mainly responsible for the effect drawing, graphic design, engineering quantity extraction, professional drawing design and construction drawing design and later project construction work; the negative scope of work related knowledge and personal knowledge and power to supplement and learn, for the completion of the work of the foundation for the construction, and the departments of the good completion of the work of the cooperation; In addition, in the work of more emphasis on the team power, and the department to strengthen communication. In addition, in the work also pay more attention to the team power, and departmental colleagues to strengthen the communication, reduce the overtime situation, but also improve the efficiency of the work; in other aspects, from time to time to carry out the work of the content of the cognitive degree is not high, or because of the individual for the work of the degree of meticulousness is not high, resulting in the work of the repeated rate and the speed of completion of the impact. In the future work, try to work carefully, meticulous and do a good job of each job, but also to supplement their own knowledge to minimize the incidence of accidents; at the same time, the degree of personal analysis to deal with the work of the problem is still not comprehensive enough to stand in the company's position on the problem and solve the problem, in the thinking of dealing with the need to be strengthened, and try to look at the problem globally, solve the problem.
2, the company's rationalization of opinions and suggestions:
I hope that the company can increase the number of training opportunities for employees, the knowledge of their own positions to learn at the same time can be extended to other departments of the knowledge of the study, in other departments of the lack of personnel, you can play a buffer role in the development of their own all-round talent, the company and personal development basis, and achieve both sides with the development of the foundation, to achieve a common goal. The development of the company and personal development basis, to achieve the two sides of the same win.
Ideas summarize, for work, everyone's feelings and understanding are different, and for my work this year, the main feeling is the attitude towards work; attitude determines everything, not only for treating people, for the work on the affairs of the same reason, there is a good attitude, in order to dig the fun of the work, and make themselves in love with the work, the work and work to love the work, in order to appreciate the work, the work and love the work, the work and love the work, the work and love the work, the work and love the work, the work and love the work, the work and love the work, the work and love the work. Love to work, in order to experience the joy of work, in order to fully maximize their own power to invest; for a job that they feel reluctant, time to accumulate more than experience, and pressure, and suffocation, for leaving, just a matter of time; but no matter what kind of work we will be engaged in the future, can not fall in love with their own work, and ultimately always have to choose to leave.
3, the new year's work objectives and specific measures:
1, do their jobs
In the new year, first of all, to correct their work attitude, serious and serious completion of the job content and leadership of the work responsible for other matters. At the same time to strengthen communication with colleagues, improve personal teamwork, in mutual communication, *** with the collaboration of the case, to complete the target content.
2, to improve the overall quality of personal
In this line of progress, stop is back in society, only non-stop development of their own scope of knowledge, and constantly strengthen the learning, improve their ability to strengthen their work skills, in order to adapt to the rapid development of the company, to complete their work as best as possible.
4, to strengthen their sense of responsibility
Responsibility refers to the individual on their own and others, on the family and the collective, on the state and society responsible for the awareness, feelings and beliefs, and with the corresponding norms, responsibility and fulfillment of obligations to comply with the conscious attitude. It refers to the duties and obligations that people engaged in professional activities must undertake.
At work, responsible for their own work, automatic, full commitment to their duties, improve personal honor, sense of belonging, so that responsible for our habits, this is more than a professional conduct, but also our life goals, which not only determines what kind of return we get at work, but also determines what kind of a person we will be in the future in life. People, a responsible person, will be sure to every job to the end, not because there is no supervision and shirk their responsibilities, no matter what difficulties will be encountered in the work, will not be anxious to meet every challenge, take the initiative to think about the best way to solve the problem; Peep one spot to know the whole panorama, from the treatment of the work of responsibility can be seen in a person's character, the responsibility for the work, but also responsible for our own responsibility in the job! How far to go on the work, but also ultimately decided to chase the life goal of how far we can go on the road, the control of the future, in our own hands.
Front desk weekly work summary 5Nervous year has passed, review the work of this year, I am in the company's leadership and the support and help of colleagues, in accordance with the requirements of the development of the company and the combination of the actual work situation, better to complete their own work. Now on this period of time since the work is summarized as follows:
First, the work summary
(a) standardize the management system, improve the workflow
1, improve the workflow. According to the requirements of the company's internal audit work, the first half of the Sarbanes-Oxley study, combined with the actual work of the company, were involved in financial, operational, project, human and health and safety aspects of the work process description and modification work.
2, good vehicle management. With the company in 13 years, Gangshang, Longhai, Gongyi 3 civil gas station and Yanjiao industrial station has been built and put into operation, to strengthen the control of the effective use of vehicle management. In response to this situation, combined with the company's vehicle management system, the vehicle management regulations were revised to complete the development of the "Vehicle Management Approach" and the issuance of the work, through the company's various departments of the personnel of the study of the approach to standardize the company's vehicle management and use of the vehicle process. The company's official vehicles throughout the year *** traveled 183,288 kilometers, of which Passat traveled 68,700 kilometers, Pusan traveled 80,840 kilometers, vehicle maintenance costs 19564.20 yuan.
Fuel consumption: 210471 liters, road and bridge tolls: 218124 yuan, parking fees: 130.50 yuan
3, drawing the workflow of the project department. Through the description of the market development contract, construction contract and engineering negotiation contract signing work, the analysis of engineering procurement costs, engineering payment applications and other work processes, so that the project department department work standardization, so as to ensure the consistency of business work and the completeness of the procedures.
(B) transactional management
1, the refinement of office etiquette
At the beginning of the year, combined with the company and the nature of the work of the station staff, respectively, produced a PPT on office etiquette training, and strive to combine with the actual, to strengthen the practicality of the work.
2, the summary of office documents
20xx year, the company *** issued documents, including the synthesis of the word issued by the document, the safety committee issued a document, the evaluation committee issued a document; the year *** signed contracts, of which, the gas source contract, gas supply, supporting contracts, construction contracts, leasing contracts, other types of contracts; the year has been filed as completion of the information ***; the year's meeting summary ***; project qualifications have been archived, *** items, of which Xinji has run procedures, Shijiazhuang has run procedures, Luquan has run procedures, Cheng'an has run procedures, Gangshang has run procedures, Longquan has run procedures.
3, the gas station rectification work
20xx April, Beijing 2 civil gas station, Hebei 6 civil gas station security checks, do not meet the requirements of the gas station are issued a rectification notice, urged to complete the rectification work. And the existing office equipment and living supplies of each gas station to do a good job of registration.
4, do a good job in 13 years of events. In the smooth operation of the company's work, the company's new projects, safety accidents, qualifications and other more important matters are summarized. Among them, the new project put into operation **** 3, respectively, Gangshang, Gongyi civil gas station and Yanjiao industrial gas station; 11 safety accidents, including transmission and distribution center vehicle accidents 3, 6 production accidents, project accidents, 2; for the gas business license 2 (Luquan, Xinji); ignition gas cell 8 (Chengan 2, Xinji 6); Chenguang party branch was officially established on November 25th.
Second, do a good job of coordination, play a role in the link
1, according to the vehicle management department's announcements and notices, to do a good job of single and double number of vehicles and limited number of travel arrangements to ensure that the various departments of the car.
2, to assist the production safety management department to complete the production post staff 13 years of theoretical and practical assessment work, as well as to complete the production of the wall system of each gas station, replacement work.
3, according to the company's projects and community gas, complete the "gas business confirmation form" development. So that the financial department, the operation department and the work of the gas station coordination and unity, so that there is evidence to follow.
4, report summary and reporting work. 13 the second half of the year, according to the requirements of the work of Weiye, need to project progress, ancillary fee plans and recovery, community drawings and design of the content of the monthly and quarterly reports, in the cooperation of all departments are able to complete the reporting work in a timely manner.
5, to complete the publication of internal publications. 20xx in the departments and the grass-roots production units with the cooperation of each periodical basically to achieve the timely publication. In the future work, but also continue to enrich the content of the internal journal, improve the quality of the internal journal.
At the same time, it is worthwhile to be pleased, but also found that there are shortcomings in the work.
1, the document reply and archiving work. The tracking and follow-up of documents to be archived needs to be strengthened, combined with the actual situation in the work, it is recommended that the documents to be archived, based on the original requirements for the number of documents to be filed, to retain a copy of the original, under special circumstances, to retain copies. For the documents initially filed in the subsidiary companies, after the relevant procedures, the documents should be sent back in a timely manner or faxed to Headquarters, so that the project has a complete approval procedures, but also to facilitate the processing of other related procedures. Such as the Hebei region for formalities, first by the direct clerk in Shijiazhuang branch unified filing, monthly summary to the company headquarters; project completion information, first by the project supervisor will be forwarded to the hands of the project department of the documents, and then unified to the Ministry of Administration and Personnel archives; new contracts, in principle, by the direct staff procedures to declare the Ministry of Administration and Personnel in accordance with the remittance of a single contract, claim the contract for filing.
2, according to the departments, the grass-roots production units in the work of the situation, found that some of the rules and regulations in the implementation of the strength to be strengthened. As we all know, the company's standardized management system is not only conducive to the improvement of the company's business management, but also conducive to the growth of each employee in the work and play to their strengths, and therefore need to be *** with the efforts. Administration and Personnel Department as a bridge department, to do a good job up and down the liaison and communication work, do a good job on the work and plan supervision and inspection.
3, strict subordinate branches (Shijiazhuang, Cheng'an) with the chapter management. It is recommended that the branch of the official seal manager should have a paper registration record of the situation (according to the company's headquarters to use the seal program and application form for processing). Scope of use according to any external approval, delivery of documents and notices issued in the name of the branch, need to be faxed to the company by the (deputy) general manager for approval; daily financial statements, approved by the financial manager; other content with reference to the scope of the company's use of the seal.
Third, continue to do a good job of day-to-day management, increase the cohesion of the department staff, so that the development of the enterprise and personal development combined.
1, 13 years, the company will be on the OA system for the full enablement, so as to establish the company's various departments, between the various regions of the various types of documents and information conveyance and communication work to improve office efficiency.
2, deal with the daily management of administrative affairs, do a good job of arranging important activities and outings. Assist the company's leadership to continuously improve the rules and regulations management system, so that the company tends to standardize the management. Strengthen the company's vehicle scheduling, management, repair, maintenance work, to ensure that the company's leadership and staff normal work with the car. Do a good job of cost control of office supplies, maintenance of a variety of office equipment for normal operation.
3, and everyone together to create a good working atmosphere, strengthen the spirit of teamwork. Actively find the strengths of the department staff, so that they can play in the work, and help them to find out the shortcomings of the work, to make up.
4, each member of the Department of Administration and Personnel, in an effort to do a good job for the departments, the production of grass-roots units of the service guarantee work at the same time, but also to do a good job of assisting the work.
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