5S means SEIRI (sorting), SEITON (rectifying), SEISO (cleaning), SEIKETSU (cleaning) and SHITSUKE (literacy). Because its five contents, Japanese romanization, all begin with "S", it is called 5S.
In fact, 5S originated from a household management method in Japan, and has been circulated among Japanese people for 211 years. Two S's were first put forward: sorting and rectifying, which mainly aimed at the reasonable classification and placement of "things".
After World War II, Toyota introduced it into enterprise internal management operation. Due to the improvement of enterprise management demand and level, three other S's were added, which formed the 5S activity widely implemented today. It is the simplest, most basic, most important and most effective field management method. The production site of Japanese enterprises is famous for its neatness, orderliness and high efficiency, all of which are attributed to the excellent management methods widely adopted by Japanese enterprises.
In Hongkong and Taiwan Province, 5S is vividly called "Five Regular Laws": regular organization, regular rectification, regular cleaning, regular standardization and regular self-discipline. In Hong Kong, the five-routine method is widely used in government agencies, factories and hospitals, especially in service industries, such as large-scale restaurants, chain fast food restaurants, hotels, supermarkets and libraries.
In mainland China, Haier Group's "6S Big Footprint" is also a household name. However, most of the enterprises that implement 5S management are enterprises in the manufacturing industry, few enterprises in the service industry, and only a few catering enterprises. With the increasing awareness of quality, safety and brand in catering enterprises, it is believed that 5S will be valued and applied by more catering enterprises.
the application of 5s in the catering industry:
1. Regular organization
Senior leaders should pay attention to it, give strong support in terms of people, money and materials, establish a perfect organization and promotion organization, formulate a perfect implementation plan and time schedule, and repeatedly emphasize the benefits brought by the implementation of the P5 to the growth of life and hotel management, so as to gain the recognition and commitment of employees and make them actively participate in the practice of the P5. Regularly take time to train the theoretical knowledge of the P5, watch VCD cases, increase employees' understanding and understanding of the P5, reduce misunderstandings at work, and hold prize-winning competitions to improve employees' enthusiasm for participation.
2. Regularly rectify
Quantify and locate the people, things and things needed. After finishing in the previous step, scientifically and reasonably arrange and place the items that need to be left at the production site, so as to obtain the required items with the fastest speed and complete the operation under the most effective rules and regulations and the simplest process.
The main points of the rectification activities are as follows:
① The goods should be placed in a fixed place and area, so as to be easy to find and eliminate the mistakes caused by mixing;
② The location of articles should be scientific and reasonable. For example, according to the frequency of goods use, things that are frequently used should be placed near (such as in the operation area), and things that are occasionally used or not often used should be placed far away (such as concentrated in a warehouse somewhere);
(3) Visualize the placement of articles, so that the quantitative loaded articles can be counted by the day, and the areas where different articles are placed are distinguished by different colors and marks. Reasonable placement of articles in the production site is conducive to improving work efficiency and product quality and ensuring production safety.
3. Always clean
Clean the workplace, and repair the equipment immediately when it is abnormal, so as to make it return to normal. Dust, oil stain, garbage, etc. will be produced in the production process at the production site, thus making the site dirty. Dirty scenes will affect people's working mood and make people reluctant to stay for a long time. Therefore, it is necessary to remove those dirt through cleaning activities and create a bright and comfortable working environment.
The main points of cleaning activities are as follows:
① You should clean your own articles, such as equipment and tools, without relying on others and adding special cleaners;
② the cleaning of the equipment focuses on the maintenance of the equipment. Cleaning equipment should be combined with point inspection of equipment, that is, point inspection; Cleaning equipment should be lubricated at the same time, and cleaning is also maintenance;
③ Cleaning is also for improvement. When cleaning the ground and finding sundries and oil-water leakage, find out the reasons and take measures to improve them.
4. Normalization
Standardize some excellent working methods or concepts of the hotel, formulate a set of effective working standards and rules and regulations, and organize employees to study regularly. Instill everyone with the ability to do things in a prescribed way and create a workplace with good habits. Teach everyone the way to do things and put them into practice, then we can abandon bad habits and form good ones. This process helps people form the habit of making and abiding by rules and regulations.
5. Regular self-discipline
Through regular self-discipline, employees can strengthen their own constraints, consciously overcome bad habits, abandon randomness in their work, and implement their daily work in a word of "regular". At the same time, it is necessary to strengthen the improvement of employees' own literacy, that is, literacy is education, and strive to improve their literacy and develop habits and styles that strictly abide by rules and regulations. This is the core of "5S" activities. Without the improvement of personnel quality, all activities can not be carried out smoothly, and they can not be adhered to. Therefore, to grasp the "5S" activities, we should always focus on improving people's quality.