You can complain directly to the store owner of the convenience store. According to the regulations, business operators should listen to the opinions of consumers on the goods or services they provide and accept the supervision of consumers. Business operators should give true and clear answers to the questions raised by consumers about the quality and usage of the goods or services they provide. When providing commodities or services to consumers, business operators shall abide by social morality, be honest and trustworthy, and protect the legitimate rights and interests of consumers; Unfair and unreasonable trading conditions shall not be set, and trading shall not be forced.

1. If consumers want to complain about food and beverage outlets, there are several ways:

1. If the restaurant fails to meet the hygiene standards, you can complain to the local health department.

2. If a restaurant sells fake and shoddy goods to deceive consumers, it may complain to the administrative department of market supervision and administration.

3. If the restaurant has food safety problems, you can complain to the food and drug supervision and administration department.

Second, complaints about buying fake goods online.

1. Keep valid evidence. If you find that you bought a fake, the first step is to collect evidence, take photos of the goods from all angles with a camera, and have a chat record with the merchant for use when complaining.

2. Negotiate with the merchants and notify the merchants after collecting the evidence. When communicating, be careful not to fall into the chat trap of the merchant, clearly state that the goods sent to you are fakes, and ask the merchant why they are fakes and why they are inconsistent with the previous description.

3. Ask the merchant to return the goods. If the merchant has no reason to refund for 7 days, but there is no fake one loses three, and the third party conducts quality inspection, then the merchant is required to refund and the merchant bears the freight.

4. Ask the merchant for compensation. If the merchant participates in the fake one and loses three, the merchant is required to pay twice the actual price of the goods in addition to the refund, and bear the logistics costs of the goods involved.

5. Complain to the website. If there is no agreement between the above return or compensation and the merchant, you can complain to the merchant. All kinds of evidence need to be submitted when complaining, and Taobao service personnel will make a ruling based on the evidence provided by both parties.

Legal basis: Article 14 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. When purchasing, using goods and receiving services, consumers have the right to respect their personal dignity and national customs and to protect their personal information according to law.