Leaders:

Hello everyone! As the person in charge of the hotel company, I have an unshirkable responsibility for this surprise inspection by the health department and the problems encountered by our artists.

We must seriously and responsibly solve the problems of restaurant hygiene, food hygiene, oil-water separation, fume purification and so on! Where rectification is needed, it is necessary to intensify the rectification. I hope the leaders will supervise our work!

For the next work, we intend to conduct a comprehensive inspection and rectification, mainly from three aspects: service image and service quality; Food hygiene; Security risks.

Among them, service image and service quality: strengthen the overall training of employees, and let waiters do service just for feeling, not for creating illusion, but from the sincerity of waiters. Therefore, the waiter must serve with a smile and combine form and meaning; In terms of dishes, increase the variety of dishes, improve the quality of dishes and satisfy customers! ?

Food hygiene: check warehouses and restaurants regularly to ensure that there are no expired food, no products and no spoiled food in the warehouse; Restaurants should keep the overall environment clean and tidy, and pay special attention to eliminating mosquitoes and flies. ?

Safety: popularize employees' safety knowledge, improve employees' safety awareness, and equip every corner with corresponding fire and electricity prevention equipment to prevent fire, electricity consumption, theft and vicious incidents. ?

In short, we must pay attention to the problems in this surprise attack, constantly improve the shortcomings in service, improve the overall service quality, keep all aspects of the hotel clean and tidy, and let guests come and go with satisfaction! ?

Standard format of written criticism:

1. Title: Write the words "criticism letter" in the center of the first line.

2. Title: Indicate the organization, unit or individual that submitted the construction application.

3. Text: The text consists of three parts-the facts of the mistakes made; Understanding of the mistakes made; Determination and measures to correct mistakes.

4. Signature: write down the name of the auditor or company, and write down the year, month and day.