The so-called QSC is "quality", "service", "clean" means. Q: commodity quality (QUALITY); S: service quality ( SERVICE); C: cleanliness (CLEANLI-NESS). Q: quality of goods (QUALITY); S: quality of service (SERVICE); C: cleanliness (CLEANLI-NESS).

The most basic management of the restaurant is to do to provide consumers with optimal product quality, service and cleanliness, in order to improve customer satisfaction, thereby increasing the turnover of the restaurant.

Service quality consists of both the technical, functional, image and real moments of the service, as well as the gap between the perceived and expected quality.

Commodity quality is a comprehensive concept, which involves the commodity itself and the influence of factors in the process of commodity circulation. From the point of view of the modern market concept, the quality of goods is a combination of internal quality, appearance quality, social quality and economic quality.

Expanded Information:

Commodity Quality:

It is the sum of the characteristics and features of a commodity that have the ability to satisfy explicit and implicit needs. Commodity quality in the narrow sense is the sum of characteristics and features of goods that have the ability to satisfy both explicit and implicit needs, so the broader sense of commodity quality includes both the quality of goods in the narrow sense and the variety of goods.

Service Quality:

Service Quality refers to the sum of characteristics and features of a service that can satisfy both stated and potential needs, and refers to the extent to which the service work is able to satisfy the needs of those being served. It is the minimum level of service that a company can provide to satisfy its target customers, and the degree of consistency with which it maintains this predetermined level of service.

Food safety management system mainly includes:

Practitioner health management and training management system, processing and business premises and facilities and equipment cleaning, disinfection and repair and maintenance system, food, food additives, food-related products procurement of documents and invoices, purchase and inspection and record-keeping system, the key aspects of the operating procedures.

Baidu Encyclopedia - Service Quality

Baidu Encyclopedia - Catering Industry Hygiene Standards

Baidu Encyclopedia - Commodity Quality