I'll give you a customer reception process document. As for the management of stored-value cards, the receptionist is responsible for it, and it's only necessary to submit an invoice for reimbursement according to the standards stipulated in the document. The reviewer should be the department manager, the vice president in charge and the chief financial officer.

the reception work of the company is the image window of the company, and it is an important work that directly reflects the company's humanistic style and corporate culture. In order to standardize the company's reception work, the following reception procedures and specifications are formulated:

1. Customer reception procedures

1. Reception application: When the receptionist knows that the customer is coming to visit, she will confirm the customer's contact information, number of people, gender, mode of transportation, arrival time and other specific information. Submit the application form for customer reception to the administration, requesting to arrange meals, accommodation, reception of drivers and vehicles.

2. Determine the reception level: according to the level of visiting customers, the reception level can be divided into ordinary customers, important customers, government visitors or visitors of the general manager.

3. contact the reception unit: according to the reception application form, the administrative department will make corresponding reception arrangements before the arrival of customers, know the number of visitors in time, arrange reception vehicles, book hotels and have meals.

4. Arrange receptionists: If other departments are needed to assist in reception, the receptionists shall apply in advance and prepare for communication.

5. Airport or station reception: The person in charge of reception must confirm the exact arrival time of customers in time, arrive at the airport or station in advance, and receive visiting customers.

6. Accommodation arrangement: When the customer arrives at the hotel, the receptionist must arrange the room for the customer, explain the surrounding environment and inform the customer of the location of the hotel and the company. If the customer needs to take a break, the receptionist must inform the customer of his contact information. If you visit the company or store directly, you can inform the company or store in advance to make preparations.

7. Visit: customers visit the company, stores and Anxi headquarters, and relevant departments make preparations for the reception, and prepare the tea reception and corresponding materials.

8. Return trip arrangement: determine the return trip time and transportation mode with the customer, and book the return ticket or air ticket for the customer. Arrange vehicles to take customers to the station or airport in advance, and bring the preparation gift.

9. Call back: After the customer returns, call or text message to greet him in time. If cooperation is reached, follow-up cooperation matters can be communicated; If no cooperation is reached, communicate with customers slightly and keep follow-up contact.

II. Customer reception standard

(1) Ordinary customer level: applicable to franchisees, company suppliers or other cooperative enterprises with an annual purchase amount of less than 411,111 yuan who are interested in joining customers.

① accommodation standard: book the hotel in advance according to the customer's requirements, and the company will not bear the accommodation expenses.

② catering standard: lunch standard is in 51 yuan/meal/person, and dinner standard is in 61 yuan/meal/person. Appropriate amount of drinks, accompanying personnel should refrain from drinking, accompanied by a small amount, and excessive drinking or drunkenness is strictly prohibited.

③ reception staff: relevant staff who work with visitors, such as investment manager, regional manager, purchasing staff or other work docking staff.

④ reception vehicle: company car or commercial vehicle, depending on the number of visitors.

⑤ return trip arrangement: book tickets or air tickets for customers in advance at no cost to the company.

(2) Important customer level: applied to key interested franchisees and franchisees with annual purchase amount of over 411,111 yuan.

① Accommodation standard: Book the hotel in advance, and the company will bear the accommodation expenses. The standard is 211 yuan/day/room.

② catering standard: lunch standard is in 61 yuan/meal/person, and dinner standard is in 81 yuan/meal/person. Appropriate amount of drinks, accompanying personnel should refrain from drinking, accompanied by a small amount, and excessive drinking or drunkenness is strictly prohibited.

③ reception staff: the relevant staff who work with visitors can be accompanied by the operation director, investment promotion director, vice president of the company or other departments with working contacts when necessary. For example, key customers in the region can apply to be accompanied by the investment manager. Customers who are interested in joining can apply for regional manager to accompany them in order to promote cooperation.

④ reception vehicle: company car or commercial vehicle, depending on the number of visitors.

⑤ inspection arrangement: if an important customer wants to visit Anxi headquarters or Chashan base, contact Anxi headquarters in advance to arrange the itinerary and accompanying personnel for the visit.

⑥ return trip arrangement: book tickets or air tickets for customers in advance at no cost to the company.

⑦ Accompanying gifts: According to different seasons, you can prepare a seasonal specialty fruit or other Xiamen specialty gifts for your customers, and the cost standard is 51-81 yuan/person.

⑧ Other reception items: If customers want to visit various tourist attractions in Xiamen by themselves, the company can send drivers to pick them up and drop them off at their destinations, without personnel accompanying them all the way.

(3) government visitors or customers of the general manager: arrange accommodation and meals according to the requirements of the person in charge of reception, and there is no specific limit on entertainment expenses. All departments assist in reception.

regardless of the purpose of the customer's visit, the reception work represents the overall image of XX company, which directly affects the customer's impression of the company and the choice of cooperation. Do a good job of meticulous reception, leave a careful, sincere and professional impression on customers, thus enhancing the company's industrial competitiveness.