1, room turnover

2. Customer checkout error rate

3. Error rate of reservation information

4. Accuracy of housing allocation

5, baggage transportation and storage error rate

6. The number of effective complaints from guests

7. Speed of emergency treatment

8, department cooperation satisfaction

Key performance appraisal indicators of housekeeping department:

1, room turnover

2. Departmental GOP value

3. Departmental GOP ratio

4. Operating cost saving rate

5, customer service equipment and facilities intact rate

6, guest satisfaction

7. Complaint resolution rate

8. Health service compliance rate

Key performance appraisal indicators of housekeeping department:

1, department GOP value

2. Departmental GOP ratio

3. Hygienic qualification rate

4. Accuracy of clothing sending and receiving

5, washing qualified rate

6. Accuracy of wake-up call service

7, linen transceiver accuracy

8. Utilization ratio of waste flax

9. Cost saving rate

10, equipment and facilities intact rate

There are also: the performance appraisal index scale of the manager of catering department, the manager of engineering department, the manager of recreation department and the assistant manager of lobby, but there are too many contents. Please leave me an email and I will upload the information to you!

Catherine land