SOP, full name is Standard Operating Procedure, which is also "standard operating procedure". Refers to a set of standardized procedures to guide employees to perform daily work processes and standardized operations. In the hotel industry, SOP is an important means to ensure the quality of service, which includes the description of responsibilities, workflow and post responsibilities of various departments in the hotel. SOP not only helps to improve staff's work efficiency and service quality, but also reduces the impact of staff changes on hotel business, making hotel management more regular and orderly.

The implementation of SOP is very important for hotels. It can effectively improve hotel service standards, standardize operating procedures, and ensure the quality and consistency of services. Hotel guests come from various sources. Without a set of standardized procedures, there will inevitably be different errors in the work of employees, which will lead to the failure to effectively guarantee the service standards. Through the implementation of SOP, the work efficiency and service quality of employees can be improved, the needs of guests can be met, and the satisfaction of guests can be enhanced, thus promoting the continuous improvement of hotel performance.

the implementation of sop needs specific planning and operation. Firstly, the work flow and instructions of each department are comprehensively sorted out and improved, and a complete set of standardized procedures is established; Then this set of procedures will be incorporated into the training to provide standardized operational guidance for employees. In the actual operation process, continuous monitoring and improvement are carried out by means of verification, supervision and assessment. Of course, SOP regulations should be constantly combined with actual work accumulation and feedback, and adjusted and updated in a timely manner, so that it can always provide a strong guarantee for hotel management and service.