Shangri-La Hotel's business philosophy is "Asian reception provided by considerate staff". As the name implies, it refers to providing considerate and high-quality services with rich oriental cultural style for guests. Including five core values: respect, gentleness and humility, sincerity and simplicity, helpfulness and courtesy. On this basis, Shangri-La put forward the following eight guiding principles: first, we will show sincerity and consideration in all relationships;

secondly, we will provide as many services as possible in every contact with customers;

thirdly, we will maintain the consistency of services;

fourthly, we ensure that our service process can make customers feel friendly and employees feel relaxed;

fifthly, we hope that every senior manager will contact customers as much as possible;

sixth, we ensure that the decision-making point is at the scene of contact with customers;

Seventh, we will create a personal environment for our employees.