The summary is a certain stage of the situation within the analysis of research, to make a guiding conclusion of the written material, it can make the mind more clear, the goal is more clear, may let us seriously complete the summary. How to write a summary to play its role? The following is my collection of company receptionist work summary, only for reference, welcome to read.

The company receptionist work summary 1

Unconsciously, to xx has been more than two months time, recalling their own work experience this month, the most is the experience and harvest. The people in contact with the side of the role is completely changed, get along with the way completely different, this feeling is only personally experienced people can appreciate. In the past two months, the leaders of the care and help and friendly cooperation between colleagues, my work and learning to get a lot of progress.

Front desk reception is to show the company's image, the starting point of service. For the owners, reception is the first step of their contact with our company, is the first impression of the company, is very important. So the reception desk in a certain degree represents the company's image. At the same time, the company's service to the owners, starting from the front desk to welcome customers, a good start is half of the success. With the recognition of its importance, so I must do my job seriously.

Efforts to improve service quality. I answer every phone call carefully and memorize the extension number of each department, and give the phone transfer in strict accordance with the company's guidelines and make a record at the same time. Owners come over for business I will always focus on maintaining a good service attitude, will be warmly received. Skillfully answer the questions raised by the owners. Seriously for each owner to handle the business. Do welcome with a smile, patience and meticulous, warm tips and so on. In my spare time I will strengthen the study of some of the telephone skills and etiquette knowledge. Constantly charging for themselves to adapt to the rapid development of the company.

Pay attention to the health and image of the front desk. Daily check on their appearance, post image, work completion, timely detection and correction of their own mistakes, and immediately correct, do the best.

Clarify the process of handling various businesses, collect, categorize, record and archive. The staff of each department to understand and familiarize themselves with their jobs, will be of great help in the future work. The owners of each telegram, repair, complaints and suggestions in a timely manner to do a good job of recording, for the relevant important things immediately reported to the leadership.

The work of the front desk is characterized by no matter how big or small, trivial and complicated. Although the work of the front desk is sometimes more trivial, but the size of the matter is to be serious in order to do a good job. So I will do everything by heart. Thank you for the company to give me the opportunity, in the days to come I will strengthen my learning and hard work! Sincerely hope that the leadership and colleagues can give me more help, multiple supervision, so that I can make more progress. Clear direction of their own development to correctly recognize their own shortcomings. Seriously listen to other people's loyal opinions. Work more diligently, study hard, and strive to improve the quality of culture and a variety of work skills, give full play to their own ability to make themselves really on the road to management. I will also learn from other coworkers, complement each other's strengths and weaknesses, mutual exchange of good work experience, **** with progress. The company will also learn from other colleagues to complement each other's strengths and weaknesses, and exchange good work experience, **** with progress.

Company receptionist work summary 2

Time is always fleeting, in xx company work three months, my gains and feelings are a lot, since the post, I try to adapt to the work environment and the front desk of this brand new job, seriously fulfill their job duties, better completed the work tasks. Now the three months of learning, work situation is summarized as follows:

First, in the practice of learning, and strive to adapt to the work

This is my first job after graduation, as a newcomer, just joined the company, I am very rusty on the company's mode of operation and workflow, thanks to the leadership and colleagues of the patient guidance and help, so that Thanks to the patient guidance and help of leaders and colleagues, I familiarized myself with the work content of the front desk and the functions of various departments of the company in a relatively short period of time. I'm not sure if I've ever had a problem with that, but I'm sure I've never had a problem with the way I've been treated.

It is said that the front desk is the window of the company's external image, just three months also let me have a new understanding and experience of this sentence. The front desk is not a vase, a word and deed are on behalf of the company, the reception of the company's guests to welcome the guests with courtesy, answer and transfer calls to the attitude of amicable, dealing with the daily affairs of the office building to be serious and careful, to treat colleagues to be modest and sincere ...... point by point let me learn at work, in the study of progress, benefited a great deal.

Second, the study of the company's corporate culture, enhancement of self

Join the xx this big collective, really appreciate the "hard work, professionalism, self-confidence, vitality, innovation," the ten words, this is the essence of the company's culture, and I think it is also the motivation of our I think it is also the motivation for each employee to move forward, I feel this culture from the leadership and dedication of colleagues, in such a good working atmosphere, I also take these ten words as a guideline for themselves, with a positive and optimistic attitude to work into the work, and do a good job in a down-to-earth manner, to find shortcomings in the work in a timely manner, timely communication with the department, and strive to do a good job, to do a qualified, competent employees. This has been the goal and direction of future work efforts.

Three, to expand their knowledge, and constantly improve their

Three months of work also let me have a sense of crisis, the work will receive some English faxes and information, there will also be some customers to call the more professional advice, so rely on the knowledge I now have and the company's understanding of the company is not enough, I want to later! I think the future work should also continue to charge themselves, broaden their knowledge, reduce the work of the blanks and mistakes. Beginning of the workplace, it is inevitable that there are some small mistakes need to be corrected by the leadership; but the former, the latter, these experiences also let me continue to mature, in dealing with a variety of issues to consider a more comprehensive, to eliminate similar mistakes. I'm not sure if I've ever seen anything like this before.

This period of work history let me learn a lot, feel a lot, see the rapid development of the company, I am very proud, in the future work, I will strive to improve self-cultivation and make up for the shortcomings of the work, in the new learning to constantly summarize the experience, with a humble attitude and full of enthusiasm to do my job, and to play their own potential for the company's construction and development to contribute to their own strength!

The company's front desk receptionist is the first to be appointed!

Company receptionist work summary 3

The work of the front desk is a need to have patience and responsibility of the position, enthusiasm, positive work attitude is very important. 20xx June, I began to engage in the reception work, know that the receptionist is the first person to show the company's image. In the work, in strict accordance with the requirements of the company. Warmly treat every visiting customer, and enthusiastically guide to the relevant office. For the company to provide convenience, but also for the customer to provide convenience. When answering the phone, do listen patiently to customer inquiries, and to the best of our ability to make the appropriate answer.

Before coming to our franchise, although there has also been a receptionist work experience, although there have been some achievements, but there are some shortcomings, such as comprehensive quality, mainly the degree of emancipation of the mind is not enough, learning, service is not enough, and experienced colleagues still have a certain gap,, the sense of responsibility and dedication to be further improved, the concept of service needs to be further in-depth. In the future work, I must seriously summarize the experience, overcome the shortcomings, and strive to do a better job.

Based on the love of reception work, in the new year, I will strictly require themselves, improve themselves, reflect themselves, and realize their own value. I will work harder to learn good business knowledge. Continuously improve their own professional theory level and work of the time ability to comply with the company's relevant work system, positive and down-to-earth approach to work. Efforts to improve the quality of work, strengthen the sense of responsibility for the work and sense of enterprise. More communication with colleagues, to solve problems arising in the work, down-to-earth and do their jobs. In the face of the new year, I will be more positive work attitude more enthusiastic work style to do their own work.

I will further better show their own strengths, to overcome deficiencies, to avoid shortcomings. Solidarity with the company and colleagues to create better performance for the company! Work as in the revolution, a goal with faith will have sufficient power to struggle, 20xx year I personally, is the adjustment, transformation of the year, in this year I stepped into this sacred and complex and colorful society. In the future work, I want to work towards this goal, a year a small step, three years a big step to work hard to achieve.

The new year of 20xx is a challenging year, with the depth of the work, I am confident to show their higher level, to accomplish higher goals. In an effort to achieve the company's goals, I am ready to meet the challenge, but also have the confidence to do a better job of service! Finally, I wish you all in the new year, good health, all the best, the work is high, I wish the company's performance is booming, cattle, thank you.

Company receptionist work summary 4

Since joining the company has been more than a year. Here I stepped into the workplace from a student of the school to become an employee, learned more knowledge skills, all aspects of the promotion. In the support of the leadership and the help of colleagues, better to complete their own work. I am grateful to the leadership of the company to give me this platform for growth, so that I can continue to grow in the work, continue to learn, improve their own quality, now will be a year's work is summarized as follows:

First, the daily work of

1, the things detailed, organized, standardized

The front desk of the work is more trivial, send and receive faxes, mail, newspapers, maintenance of the work of the front desk, the work of the front desk. Send and receive faxes, mail, newspapers, maintenance of office equipment, water delivery, reception of different visitors and so on. When I first came into contact with the work, sometimes things rush to a piece will be a bit unable to cope with, seem to be in a frenzy. Although the work was completed, some details were not noticed during the work process, and things seemed to be unorganized. Efficiency is also low. After continuous exploration and summarization, I realized that in order to complete these tasks with high quality, first of all, we should coordinate the work from the overall situation, and then start from the details, maintain a good working condition and improve efficiency. Only by never slacking off to improve themselves, in order to be competent in the seemingly simple administrative work. Now, has been able to better co-ordinate the work, and strive to handle the details of the work properly. Strive to give everyone the most in place support and service, and constantly improve their own business level, according to professional standards always require themselves. At the same time, the standardization needs to be strengthened, and I will pay more attention to this point in the future work.

2, to maintain a better working condition

People low for the king, the ground is low for the sea. Administration itself is a service and supportive work, especially the reception. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service work, to understand the needs of each person, timely service for everyone. In the reception of other personnel, such as newspaper delivery, water delivery, drivers of visitors, but also to serve well, reflecting the company's good image. Only by maintaining a good working condition can we improve our service quality. In the process of work, I ask myself to avoid negative emotions, keep in mind the duties of the work, always put their own position to a suitable height, in the spirit of serving people to improve their own attitude into the work. This is also a necessary quality of administrative personnel.

3, learn to communicate and teamwork

Communication, is a life in the existence of this society is an essential ability. Front desk work needs to be internal, external and various departments and many people in the community to deal with. Communication, as well as good and effective communication is particularly important. In this year's work, the communication is basically smooth, but there are also a lot of problems in itself. When a thing happens, in many cases I lack of enthusiasm and initiative in communication. Always spend time in thinking about this matter, rather than timely to understand, communication, slightly passive in dealing with things. As a result, it also wastes some time and reduces work efficiency. This is a very unprofessional side. Be proactive in matters, and go to solve the problem at the first time. Not only can the work be completed better, but also to promote their own to do things do not avoid, the courage to move forward, responsible for the end of the quality.

In the future work, I will take this standard to ask myself, and strive to complete the work better. The company is a whole, each employee is a part of this whole. No matter what position we are in, what kind of work, always inseparable from the cooperation between colleagues. This requires us to have teamwork spirit. On the basis of good communication, and colleagues actively cooperate, unity and cooperation, in order to do a good job. This point is also y felt in the work. I will also, as always, serious collaboration, positive cooperation, while strictly demanding themselves, to do a good job in all aspects of work.

Second, to strengthen their skills and literacy

Out of school, the first into the workplace, in terms of ability and experience are very insufficient. After this year's learning and accumulation, has been able to ensure that the normal operation of the work of the post, but also lacks a lot. I also look for deficiencies in the work, grasp the learning, cultivate their own abilities. At present, I have learned the relevant professional knowledge through ----, including the professionalism and ability to improve the front desk, file management, administrative coordination and management and other related content. Knowledge of financial accounting is also lacking and I am also learning about this area. Through these studies, I have improved my skills to a certain extent, and I hope that I can have the opportunity to participate in relevant training in the future to improve my work skills to a greater extent. In the usual work, see some of my colleagues' good work methods I will also be attentive to learn, and truly feel that every leader and colleague around me is a collection of different advantages of the teacher, everyone has something to learn from me. Work skills are sometimes not only their own from the books to learn out or do out, sometimes also need to absorb the essence of others.

Third, the work results and problems

1, the work results

office equipment, vat of water and other accounts to establish a complete; catering, company, booking and other services are basically perfect; the daily inspection, maintenance and maintenance of the maintenance of the smooth; all kinds of accounts reimbursement process standardization; other services, follow up the work of the order. The work of other services and follow-up work is in order.

2, there are problems

(1) the work is not refined enough: the work of the front desk is valuable in the fine, but there are a lot of places I have not yet done this. In the service support, conference room, pantry, front desk hall, the second floor office hall health to keep in place is not in place, did not find the problem in a timely manner, not to mention timely solution. Hospitality with cups and some service direction instructions also have problems, not to provide convenient service.

(2) implementation is not enough: when receiving leadership instructions to complete a certain task, often in the implementation of the jam. This has to do with their own understanding of the task and instructions, and their own adaptations to the problem, action are related.

(3) low efficiency: due to their own knowledge structure and work skills, in some work efficiency can not keep up. Such as the organization of some documents, due to the lack of office software knowledge and skills and not be able to complete the quality and quantity. There are also some other more specialized work as well.

The above problems will be solved in the work of 20xx.

A year of work, really learned a lot, thank you very much for the leadership of my tolerance and support, so that I can have such an opportunity to work and study, and continue to grow, and then the next work, I will continue to work hard, and strive to do a better job.

The company receptionist work summary 5

The past 20xx year is full of busy and happy year. In this New Year's arrival, looking back at the road, in almost five months to our company, as a new employee, in our front office department leaders and colleagues care to help, I know nothing about the company's reception work to now be able to work independently. From not dare to speak to be able to communicate with customers freely! Here I sincerely thank the departmental leaders and colleagues to give me help, thank you! Now I do a summary of the work of the previous five months.

The front desk is to show the company's image, the starting point of the service. For guests, the front desk is the first step of their contact with our company, is the first impression of the company, is the face of the company, is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to the guests, from the front desk to welcome the guests, a good start is half of the success. With the realization of its importance, so we must do our job seriously. Therefore, I have been in the past five months I have been in strict accordance with the company's rules. It can be summarized in the following five aspects:

Like all other service industries, courtesy, etiquette: how to maintain a smile, how to greet the guests, how to provide services to the guests, in the service of the guests to the language to be used and so on.

Pay attention to the image, the front desk is the company's first impression, is the face of the company. Therefore, our front desk staff must require light makeup, with uniforms on duty, with a good mental outlook on the guest, so as to maintain the company's image, so that guests understand and see our Yibang mental outlook. This will leave a deep and favorable impression! Moreover, it is also conducive to the improvement of our own image and cultivation. Thus, it affects our life in the future.

Front desk business knowledge training. Mainly the daily workflow, the daily work of the front desk is very tedious, guests check in, check out of the handling, telephone transfer, inquiries, provide information, luggage storage, pick-up and drop-off information inquiries and verification. Order checking and verification, room scheduling, handover - shift handover work and so on. Therefore, we must always maintain a serious, meticulous work style and sense of responsibility! So as not to bring a lot of inconvenience to the guests and their colleagues!

Front desk English, some of the front desk English ability to have is the basic requirements of each of our receptionist, so that we can be good for guests from foreign countries. For the reception of English, I thought that for a person like me who majored in English is not a problem, but later in the reception of foreign guests, a lot of problems came out for me has been more than a year without contact with the English language which realized that I have a number of words have been rusty, but also a lot of facilities and equipment of the company's name are not in contact with the previous. Fortunately, our company organized the receptionist English training, so that I have learned the words to the previous revision and consolidation. I also learned a lot of words that I hadn't come across before, such as the names of many facilities and equipments. Through this training, I realized that no matter what time, don't forget to learn and keep charging myself! The only way to make better progress is to keep learning, so that all aspects of their ability to continue to strengthen!

Take the big picture into account, do not care about personal gains and losses. Whether it is working time or vacation time, if the company has a temporary task assignment, I will obey the arrangement, and actively go with, do not find reasons to shirk. As a member of Yibang, I will dedicate myself to the company. Normally, I will actively participate in the activities organized by the company to strengthen the relationship between colleagues and communication between departments. And understand more about our company's basic situation and business content. In order to better work in the future to lay the foundation.

In the past five months I have a lot of aspects of the shortcomings, such as the leadership and colleagues of the exchange of some of the shortcomings, but also some of the shortcomings of the work, my colleagues and I suggested that the guests are more often than not I will be nervous, the arrival of the new year, in the work of the future, I will certainly overcome this mentality. I am also very grateful to my colleagues who gave me advice! Because of you I recognize my own shortcomings, only to have the opportunity to correct. It is also a great help to me! Although the work of the front desk is sometimes more trivial, but the size of the matter is to be serious in order to do a good job. So I will do everything with all my heart. Thank you for the departmental leadership of the teaching and the company to give me the opportunity, in the future I will strengthen the learning, hard work!