The pace of time is silent, and it goes by slowly without our knowing it. In a blink of an eye, it's time for us to write about annual work summary again. The following is the "General Edition of Hotel Administration Office in annual work summary" compiled by me for your reference only. Welcome to read this article. Annual work summary General Edition of Hotel Administration Office (1)

The year of 21xx is the second year of the transformation and operation of Wudu Hotel, and it is the first year that I became the deputy director of the administrative office. Under the correct leadership of Chairman xx and General Manager xx and the strong cooperation of various departments, I have overcome the difficulties of complicated things, shortage of personnel and unfamiliar business for one year, constantly pressured myself, constantly accepted challenges, and tried my best to complete my job.

Office work is a brand-new field for me. As the person in charge of the office, I clearly realize that the office is a comprehensive management institution under the direct leadership of the general manager, a link between the preceding and the following, a link between various departments, a commander and a combatant, a manifestation of the will and opinions of leaders, and a feedback of grassroots issues. The work of the office is multifarious, including document processing, file management, document approval, meeting arrangement, meeting minutes, welcome and delivery, vehicle management, logistics support, etc. All functions are to provide services for leaders' decision-making.

1. Be diligent in your work, and strive to implement all the work

(1) Do a good job in word processing and meeting documents

1. Assist leaders to do a good job in administrative management, make good preparations before meetings, be timely and effective, and organize and file documents. Responsible for recording, sorting and refining the minutes of the meeting, and implementing and supervising the relevant resolutions of the meeting.

2. Do a good job in hotel writing, information reporting and file management.

3. Do a good job in sending, receiving, implementing and registering all kinds of documents received by the hotel, report them to the leaders for reading in time, and do a good job in follow-up and data archiving.

(2) Improve the working procedures and rules and regulations of the department

1. Improve the working procedures of the department. In 21xx years, the hotel has been operating, improving and improving, constantly adjusting, modifying and standardizing the procedures in practice and specific operation, and formulated practical working procedures.

2. Establish meeting system and inspection system. Standardize the morning meeting system, administrative duty manager system, financial analysis meeting system, sales analysis meeting system, procurement regular meeting system and engineering maintenance coordination meeting system, and stipulate the convener, content and meeting minutes of each meeting.

(III) Do a good job in vehicle security

Strictly abide by the vehicle management system and safety responsibility system in vehicle management. In view of the tight situation of hotels, formulate vehicle use management regulations, reasonably adjust the order of vehicle use, ensure the orderly use of vehicles, and train drivers to master the technical performance of vehicles, and eliminate any faults in time to keep vehicles in good condition.

Second, the existing problems and the direction of future efforts

The existing problems and shortcomings are mainly as follows:

First, office work is a new position for me, and I feel a lot of work while doing it, so that I can't work with ease, and my work efficiency needs to be further improved;

second, some work is not detailed enough, and some work is not well coordinated;

thirdly, I am not broad-minded enough, not far-sighted enough and not considerate enough in dealing with some things. At the same time, there are still some places where management is not in place that need to be reported to the leaders.

1. Staff canteen problem. The agreement of the canteen is not perfect, which leads to a strong binding force on the management of the canteen.

2. As for the shortage of labor, I feel that there is a shortage of manpower every month, and it is difficult to dispatch. I hope to formulate a reasonable reward and punishment system to retain old employees and good employees.

3. There are basically no amateur cultural and sports activities among employees, which leads to the scarcity of solidarity and mutual assistance among employees.

4. There is not enough cooperation and communication between leaders of various departments. In the future work, communication activities between middle-level cadres should be increased.

5. The post responsibilities of the staff in each department should continue to learn, and the powers and responsibilities should be clearly defined. Don't push each other when encountering problems. The most reasonable management method is to manage people by system, not by people, which is beneficial to the management of the whole hotel.

6. The training task of new and old hotel employees is also quite severe. Without good service, there will be no good profit, and the money is accumulated by everyone's hard work.

7. How much thought should be given to the signing of various agreements, and it will have a positive impact on the management work in the future if the bad guys take the lead.

comparing with the standards and summing up experience, there is still a lot of work to be improved. I think as long as we treat it correctly and work hard to improve, we will do better and improve our ability step by step. In the new year, I will work harder, study consciously, constantly enrich and enrich myself, adhere to the stricter, higher and better guiding ideology, and do every job well with a practical work style, serving the hotel with my own strengths and repaying the hotel with my own ability.

the above is my work and study in the past year, thank you! Annual work summary General Edition of Hotel Administration Office (II)

This year, I officially transferred from the hotel sales department to the administration department. Although it was not a long time, after taking over the work, with the correct guidance and careful help of the general manager, my work gradually got on the right track. From unfamiliarity with hotel administrative work to familiarity and clarity, I have not only learned a lot, but also realized a lot. Now I will make a self-summary of this year's work:

First, in terms of personnel

For the recruitment of hotel personnel, the internal recruitment and external recruitment are combined, and the external recruitment is carried out through four channels, using the electronic screen of the hotel to broadcast the recruitment information all day, and using the inkjet advertisements outside the hotel to recruit all year round. Make use of the network platform to publish recruitment information on various portals in xx, and make use of the existing network resources of hotel employees to promote recruitment, so as to reserve manpower for the hotel in multiple channels and in all directions.

2. Hotel culture construction

In order to better publicize the hotel and enhance its popularity and reputation, after the Spring Festival, preparations for the hotel website have been made in a planned way, ranging from the reasonable design and content planning of the whole page to the collection and arrangement of all hotel materials, and the work has been completed and implemented step by step. Finally, the content of the website and the content of the staff's world column are updated synchronously, which not only shows the cultural construction of the hotel to all employees, but also provides a publishing platform for employees to praise good deeds, which really makes employees accept the same values in a subtle way.

Third, training

Training is a far-sighted investment. It doesn't produce immediate benefits like a chef's cooking. It needs continuous efforts. After the Spring Festival, the Administration Department began to strengthen the training of hotel staff. The training organized by the administrative department and the internal training of various departments are combined. The new employees break the traditional training method and adopt the teaching method of slides and explanations. The classroom atmosphere is active, the results are obvious and the employees respond well. In view of the existing management problems of the hotel, the administrative department collects training materials and regularly organizes hotel management personnel to participate in training courses. Through training, it aims to comprehensively improve the service awareness, service skills and management level of all employees.

IV. Archives management

All kinds of archives of the hotel are valuable resources and wealth of the hotel. With the development of hotel management, the number and types of archives are increasing. The administrative department will classify all the materials in a unified way, and then subdivide them. The sound paper archives will be classified into different categories, departments, on-the-job and off-the-job personnel, so that one person can have one bag, which is convenient for records to be found. At the same time, the training materials of various rules and regulations and departments should be synchronized with the electronic files, so that the materials will never be lost and permanently archived. In addition, combined with the actual work, some rules and regulations closely related to the work have been established and improved, and the system has been effectively served in the work.

V. Staff management

From the aspect of action management, the Administration Department, in combination with the actual situation of the hotel, organized the formal staff of all departments to carry out the signing ceremony of signing the labor contract, earnestly safeguarded the legitimate rights and interests of the employer and the workers, and let the staff work safely and steadily from now on. In terms of ideological management, we will organize a group of symposiums for old employees and accommodation employees to further understand the ideological trends of hotel employees, create a good hotel culture and humanistic care, promote communication between managers and employees, and achieve mutual understanding and unity. Care for and care for employees, fully mobilize their enthusiasm, initiative and creativity, and enhance the cohesion and combat effectiveness of the hotel. Annual work summary General Edition of Hotel Administration Office (III)

I. Reception at the front desk

From XX to XX, I was engaged in reception at the front desk, and the receptionist was the first person to show the company's image. I directed to the relevant offices, which provided convenience for the leaders and customers. Over the past year, * * * has received about xx users.

II. Meeting reception

1. External meeting reception

Participated in and received large-scale meetings such as financial meetings of xx province, working meetings of operation and maintenance department, training meetings of manpower supervision, working meetings of G network operation department of the whole province, business analysis meetings held by xx branch and xx branch * * *, etc. In this kind of external meeting, the venue was arranged in strict accordance with the high standards of meeting requirements, and hotel-related matters were actively coordinated, and the meeting process was well done.

2. Internal meeting management

Arrange the meeting rooms reasonably according to the needs of each department to avoid meeting conflicts, and pay attention to the relevant registration, sanitary maintenance of the meeting rooms, after-care inspection of public goods, etc., so as to provide better services for the staff of this department. Over the past year, * * * has arranged more than xx internal meetings.

3. Video conference management

When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no case of conference delay this year; When holding a meeting with counties and districts, make an appointment in advance and call all terminals to ensure that each county and district can attend the meeting normally.

III. Expense reimbursement and contract entry

In this respect, in strict accordance with the company's requirements, the reimbursement documents are collected on Monday, signed by the leader on Tuesday, and then entered into the erp system, and the registration work is done well. Over the past year, more than xx reimbursement documents have been entered. Enter more than x copies of the contract.

IV. General Affairs Work

In XX year and X month, due to the change of department personnel, I was transferred to the office, engaged in public security inquiry, signing for external documents, trade unions, office consumables, canteen management and other work. Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library.

by the end of x, * * * has received public security inquiries for about x times, with a warm attitude and in strict accordance with company regulations. Send and receive about x copies of foreign documents, so as to upload and issue them in time without delay or delay. Submit X pieces of information, and compile X issues of China Unicom.

do a good job of registering and warehousing small fixed assets such as notebooks and desktops, contact the maintenance outlets in time, carry out computer maintenance and repair, strengthen communication with them, and request to provide us with backup computers to avoid delaying normal work.

V. Other work

While completing my own work, I earnestly completed the random work assigned by the leaders, actively participated in various activities organized by the company, and assisted leading colleagues in preparing for the first staff sports meeting; Won the first place in xx Unicom's honesty speech activity; Xx Integrity Speech Competition won the third prize, and is currently actively preparing for the program summary, selection and performance of the xx Art Show. Annual work summary General Edition of Hotel Administration Office (IV)

In the past 21xx years, although some achievements have been made in human resources administration, there are still some problems. Therefore, the work in the past 21xx years will be continuously improved on the basis of this year, and the following plans are formulated:

1. Establish and improve the safety and hygiene management system of staff dormitory, so that staff dormitory can truly become a warm home for employees

1. Improve the inspection mechanism of staff dormitory. Strengthen the notification of hygiene and safety inspection, from the current monthly spot check to the normal inspection, and eliminate the use of high-power electrical appliances, smoking, drinking and other phenomena through inspection, so that the dormitory can truly become a safe, hygienic and satisfactory dormitory for everyone.

2. Strengthen the management function of dormitory leaders, stimulate their management passion through the reward and punishment system, hold regular meetings of dormitory leaders, listen to the opinions of dormitory management, and find out the reasons from the management.

3. Do a good job in the management of various assets in the dormitory, maintain all kinds of facilities and equipment, and timely and quickly guarantee some assets that need warranty and maintenance, so as to improve management efficiency and serve every employee in the dormitory.

4. Strengthen the management of dormitory administrators on duty, make the management of dormitory administrators become a mere formality, truly play a supervisory and inspection role, and make an effective communication bridge between employees and the human resources department.

5. Do a good job in cleaning, quantity counting and loss reporting of cotton fabrics.

2. Strengthen the assessment mechanism of staff canteen to improve the quality of meals in staff canteen

1. According to the existing assessment mechanism of staff canteen, the manager on duty can no longer meet the existing assessment needs, so the assessment of staff canteen will be reformed next year. At that time, employees from all departments will be invited, or randomly selected, or arranged in shifts by all departments, or questionnaires will be used to assess staff canteen, and at the same time, the types of soup will be improved, the varieties of staple food and breakfast will be improved.

2. The health status plan of the staff canteen is also included in the assessment management mechanism, and the health status is also assessed, and rewards and punishments are given at the same time, so that the overall quality of the staff canteen can be improved and improved.

3. Announce the menu of the staff canteen, make the weekly menu, the most popular dishes every month, the dishes recommended by the chef, etc., and innovate and develop the dishes.

3. Strictly examine and approve the driver's team's trip, and pay the fuel consumption fee accurately on time

1. Safety is the most important thing for the driver's team, so we should strictly examine and approve the trips of all departments to prevent accidents caused by unapproved trips, just in case, so the examination and approval of trips will also be strictly required.

2. The fuel consumption and maintenance cost of automobiles are the key points of financial internal control inspection, so the data should be clear, the expenses should be clear and the examination and approval should be perfect every month.

Fourth, the requirements for employee birthday activities are more abundant, and all kinds of activities in the hotel are proactive

1. More colorful employee birthday activities are provided in various forms and locations.

2. For the New Year's Eve dinner, all kinds of speech contests and singing contests organized by human resources, they should actively plan to make the activities wonderful, and all departments have enthusiasm to participate in them.

Fifth, the administrative work requires further progress

1. Continue the monthly pest control and disinfection work to ensure the sanitary condition of the hotel.

2, strict attendance discipline, requiring auditors.