Conference Services 2023 Work Summary Part 1

The half-month training course for restaurant servers is over. In order to better carry out the management and organization of the training course in the future, the organization and management of the training course is now a summary of the management of the training course in order to better accumulate experience for the management of the training course in the future, the work is summarized as follows:

A publicity and organization of enrollment

Through the distribution of promotional leaflets to the community, so that more people and the community to understand the existing situation of the restaurant attendant and the importance of holding a restaurant attendant training course, the training course will be held for half a month. The importance of organizing training courses for restaurant waiters, through training is the basic way to improve the business quality and basic skills of Songyang restaurant waiter team. Let more restaurant servers licensed to work for the Songyang restaurant waiter team to lay the foundation for the healthy and orderly development of the license is the trend of the future, so through a variety of forms of publicity channels to publicize and mobilize.

1, by the Xiping Center into a technical school to the townships belonging to the adult technical school decentralized restaurant waiter training course notice.

2. Teachers of Xiping College of Technology distributed the notice of the restaurant waiter training course to the community. Therefore, through a variety of channels for publicity, enrollment publicity in place, this training course *** enrollment of 74 students.

Second, the management of the training course

Through the publicity and mobilization work in the early stages, at the end of May to determine the list of trainees in the training course, on June 2 successfully carried out the opening ceremony. The leaders of the Agriculture Bureau and Education Bureau were present to speak, and put forward high hopes to the students, students on behalf of Zeng Chunxiao also made a statement to all the leaders present, said that the students will not fail to live up to the leadership, the teacher's high expectations, and learn the basics of the restaurant waiter and skills, and strive to return to the leadership and the community with excellent results.

Training class *** training 15 days, the theory of the examination and practical examination is completed in half a day, the training course organization and management of significant achievements, 74 students, 74 students to participate in the examination and certification, the examination and certification of 74 qualified, the qualification rate of 100%.

1, the school leadership in conjunction with the class teacher in the opening ceremony in a timely manner to study the establishment of the class committee, the class committee to supervise the management of the training course participants in the learning situation. By the class teacher personally grasp the attendance of students sign in work, serious students attendance, the establishment of a strict leave system, attendance and assessment, assessment of advanced students hook, fully enable students to recognize the importance of learning, so every day training students attendance rate reached 98, 6% or more.

2, in a timely manner with the teachers to strengthen horizontal contact, the timely distribution of a variety of training materials, to encourage students to study seriously, to master the basic knowledge and basic skills of the restaurant waiter, timely organization of students to strengthen the training content of the study and review.

3, actively encourage trainees to participate in training every day, the correct handling of work-study conflicts. School research to the trainees every day at noon to issue fast food coupons for the trainees to solve the difficulties of dining during the training period.

4, classroom teachers often instill safety education to students, tighten the safety of a string, educate students to pay attention to the safety of the way to school and after school, put the safety of the work of the most important position, to the end of the training did not have a safety incident, all students are happy to participate in training, happy to go home to reunion.

5, classroom teachers often talk with students to strengthen the ideological work of the students, the exchange of each other's insights, close to the students, anxious students of the urgency of the idea of the students, so that the students feel at ease to participate in the training and learning.

Third, file data collection and management

1, in a timely manner to allow students to fill in the basic situation of the students, the timely submission of copies of identity cards and photographs.

2, in time to do a good job of the student registration form and file form, and in time to check with the students themselves to ensure that the information is correct and complete.

3, carefully fill out the vocational skills trainee roster (spreadsheet) and vocational skills appraisal registration form, and submit it to the Labor Bureau in a timely manner for certification.

4, and actively collect a variety of learning materials, vertical exchanges with the students, so that each student has a learning and review materials for students to review the examination to be fully prepared.

In short, the work of the training course is very complicated, and the class teacher needs to summarize the experience constantly. The most fundamental lies in the students correctly deal with the contradiction between work and study, seriously and peace of mind to participate in the training, then the results are certainly gratifying. In the future, only continuous learning, and constantly improve the management of training courses, think of the students, anxious students anxious, for Songyang's food service work training to add bricks and mortar. Then Songyang's food service industry work will go to a new piece of blue sky.

Conference Services 2023 Work Summary Part 2

20__ year is coming to an end, this year in the restaurant leaders and colleagues to help care about encouragement, so that I overcame the kind of . All kinds of difficulties, the more excellent completion of the year's work, the leadership and colleagues of the affirmation.

The whole year to maintain full attendance at work, no leave, late, early departure phenomenon; service quality and level of work has improved, no guest complaints; able to respect the leadership, solidarity with colleagues, to be courteous to three, work is important. Now I do the main work in 20__ and next year's intention to do the following summary.

First, the main work of this year

1, learning with an open mind, ask questions if you do not understand.

In this year, I actively participated in the training activities organized by the hotel, seriously study service skills and polite language, do not understand the place to the manager and other old colleagues to ask for advice, go home and carefully think about the practice, usually in daily life can often use polite language, to change the original customs, and develop a good habit. In this way, without realizing it, my service level has been improved, more civilized behavior, in the guests to meet the praise, the leadership and colleagues praised.

2, correct attitude, dedication.

Through this year's forging, I gradually overcame the impatience, work without patience, perfunctory faults, developed a patient and meticulous, thoughtful work style, a year guests of my complaints less, praise more, and the relationship between colleagues is also harmonious, less quarrels between, less sneering, replaced by words of mutual encouragement and concern. This makes me more confident in my work.

For the daily work of the restaurant in addition to receiving guests, the main is to clean the rooms and environmental health, although all day cleaning, the original will always be too high, inconspicuous, not good to move, and other excuses, give up some of the places of the cleaning, leaving a dead end, in this year in the cleaning room and environmental health of each place are prepared to be careful not to let go of each point of the stains and each grain of dust, Hair, high places can not reach the stool fell stool, lift can not be lifted and colleagues together to lift, the original not pay attention to the corners of the walls, window corners, drawer corners, and the hand can not be put into the crevices are trying to find ways to use a rag to wipe clean, so that the dirt has no place to go.

Second, next year's work intention

In the upcoming past year, so that I have become more mature, the quality and level of service has improved greatly, the enthusiasm of the guests of the service is also higher, the work of the confidence of the work of the future work full of confidence.

This year, on the whole, we can do our duty to comply with the rules and regulations of the unit, so that the leadership can rest assured that the guests are satisfied, but I also have some bad places need to be corrected, such as doing things catty, and for some trivial things and colleagues quarrel, there is an inertia in the work of the work of the enthusiasm is not enough to be full of negative slack.

Third, the hotel suggestions and comments

Now the age of information networks, the survival of those who know the information, but the hotel in the collection and use of information is far from enough, the frog in the bottom of the well will always only know that a piece of the sky, only to go out and know that the sky outside the sky, outside the people, I hope that the hotel to organize more employees to go out and learn the industry's advanced level of service and management in order to improve the competitiveness of the hotel itself.

At the same time, I also hope that the hotel leadership usually more concerned about the work of the staff daily life, more for the sake of the staff. Organize more cultural and sports activities, not only can make the staff body to get exercise and also enrich the spare time. So that each employee can be full of spirit every day into the hotel work, for the hotel's prosperity and development to make their own contribution.

Conference Services 2023 Work Summary Part 3

20xx xx xx Hotel received the **** the company's meeting, the hotel meticulous arrangements, the various departments carefully arranged, so that the hotel successfully completed the task of reception, the following is the reception of the meeting in the process of the Food and Beverage Department's work is summarized:

First, careful preparation, make a good job, and then the hotel will be able to provide the best service. Catering Department can play the spirit of not afraid of hard work to complete this arduous. The task is worth insisting and carrying forward. But at the same time, we also need to see the inadequacy of their own preparations. For example: 1, the number of people to determine what is the standard, and develop a reasonable program; 2, the preparation of fruit drinks, the work is not quite in place; 3, the dining process of the cups and glasses to be timely replenishment; (for example, with a tea cup to eat, is not in place in our hotel preparations for the performance of the representative)

Second, the rational arrangement of the staff to quantify the workload.

1, a day in advance to widely mobilize the entire staff to ensure that the service staff is abundant; 2. Promote the coordination of the active participation of employees in all departments, the suspension of the rest of the rest, the foreman or more actively involved in the front-line service; 3, if there is overtime work employees, staff meals to do a good job of the specific arrangements for the meal;

Third, seize the focus of the work, urging the work is completely in place

1. ... departments in earnest to do their own work at the same time should also focus on interdepartmental to cooperate with each other to assist. Completion of the conference reception and banquet tasks. 2. We have to seize the focus of their own work, to solve the main contradictions in their own tasks, so that the various departments of our hotel to a reasonably optimized part of the composition of a strong whole. In this regard, we have shortcomings (for example: the engineering department can not be timely debugging and handling of the speaker equipment, etc., once let the hotel's reputation in an embarrassing situation. Is to be improved)

Fourth, strengthen staff training, improve the quality of conference services

The success of the conference reception, the key depends on the quality of service, and training is to enhance the quality of service of the most fundamental way. We should strengthen their ability to receive the meeting. Such as: 1 set up the venue environment, 2 require the relevant departments staff in the conference reception process, accurate understanding and familiarity with the reception of the purpose of the meeting, the content, duration, composition of the participants

Summarize the meeting, although the end of the meeting has been through the meeting has accumulated some experience, but also really appeared to be a little short of the meeting, we will be seriously summed up, and the accumulation of good experience and practice throughout the future meeting reception work to go. Reception work to go, but also urge leaders to give us more opportunities to learn from the conference reception experience.

Conference Services 2023 Work Summary 4

Time sweet water years, always want to bare bladder soaked in water rare cool summer has gone in the memory of the golden hour of the harvest season we are smiling and happy autumn cool also become a fixed frame, the winter of the cold and dry we have already appreciated, is slowly coming to the cold to tell us that we are fast! The first thing you need to do is to get a good deal on a new product.

Years go by like water, in the dying 09 years I and contour all staff shoulder to shoulder through the seven months of time, now the end of the year as well as the last month of the work of the report summarizes the following, the inadequacies of the improper places please company leaders and colleagues to criticize and correct.

I. I'm not sure how much I'm going to be able to do this.

I entered the company on June 6 this year, began to learn real cs laser war. Laser war instructor is my position, the first to the company just think this project is quite fun, perhaps also because I just demobilized from the army, the gun has a pretty deep feelings, thinking this time not to play the real gun and then play in the fake gun it. In this way, I began the 'Laser Warfare career', in fact, this and I was in the field troops in the real war smoke compared to the comparison, there is no comparability. The difference was also that all the occasions the troops faced every day were serious, whereas at the contour it was a pleasant and entertaining program of business activity. In my unit, you never need to say a word or have a sense of humor, but only absolute obedience and proficiency in the multi-tasking you need. So when I first came to the contour line, I still like to solve problems by myself. In this growth I think it is great, and occasionally will be a little humor, is no longer the leadership of the army said my "a meticulous smile cold killer face, a pair of melancholy resentment of the murder of the eyes".

I have many years of experience in leading troops and local enterprises to schools to apprentice and military training, is the force's outstanding troops backbone, is the enterprise and the school's excellent instructor instructor. Maybe it is the troops iron blood discipline cast we will not smile will not be humorous flirtation, but in the contour to lead the team as well as our life to be colorful, we need to be brilliant face and funny language organization, I think this is my progress, because I gradually do this. It is also a good indication that I and my troop are really 'behind the curve'.

After I took over all the things in this piece of radium war, one side of the serious learning Shi Qiang's leadership style of language organization, one side also stepped up research to solve the problem of radium war equipment troubleshooting maintenance, it can be said to take over the equipment is a lot of problems, but I've never put forward, because I take it as my duty, is my duty, and then in the report to the General Manager of the General Manager of the General Manager of the General Manager of the General Manager of the General Manager of the General Manager of the General Manager of the General Manager of the General Manager of the General Manager of the General Manager of the General Manager of the General Manager of the General Manager of the Company. This is not a company president should deal with things. As a deployment this must be done. Inside the company all people get along quite well this point I like, this is also I can do a while in this does not care about how much to do how much one of the reasons. In fact, a person's ability and can do much more than that. I can say with certainty that after Radium War was handed over to me, I didn't let the rest of the company bother me a bit, and I was a one-stop nanny type of management.

II. Our problem.

No one is perfect, because everyone's upbringing and experience is different, so everyone is different, which makes it impossible for us to face others without shortcomings. We come from different places, we receive different education, our backgrounds are different, and our personalities are very different from each other. It's as if we are new parts being reassembled to run in the big machine of the contour line, which needs a certain amount of break-in as well as proper lubrication. Soon after I arrived at the contour line, I wanted to develop in the expansion, because I think the work of the expansion is a lot easier than the laser war, the expansion does not have the pre and post equipment to protect the logistical support, unlike the laser war activities before and after there are a lot of things to be done, and the laser war all the things are done by me alone. This is responsible for sometimes feel is quite tired, but I did not say anything, and the occasional grumble is also a laugh. Later found that the amount of work is not very large, just occasionally busy time will be very hard, so I also do the monk to get by. This is my problem is my fault, not to be able to persistently maintain the enthusiasm for work and learning impulse.

What I really want to say is that if we wait for the development of the line to go on there can not be 'heroes' exist, wait for the line in addition to the founder, in fact, less anyone can turn very good very good. In the World Cup soccer tournament, the media, teams and sponsors publicized 'Ronaldo' as the hero of the team, and they lost the World Cup. It's not the 'I' but the we that makes a team unstoppable in order to win. The same goes for the contour, we 'new parts' that join the machine need to work in concert with each other. Although we can do our jobs well, I still think that our collective somehow still lacks a certain degree of communication and interaction incentives.

III. My intention.

At the end of the year, to be honest, I want to think more about how to pass this year, as well as after the year their own way to go. People do not have far-flung worries, but many times they tend to become the action of the dwarf, the night thought a thousand roads, the morning rise or walk the original road. My planning for the future goals are very clear cut rather small. This makes me have to go back to pick up their own messy feet, planning the next step of the drop how to win the overall situation to win the future.

The next step of the intention will still be centered on the contour of the duty to do their best, because the troops forged me as long as you give me to do things, you just know that the results will be very good on it. The goose leaves the gander, the man leaves the name, I will not be immortalized but not so much that I will be left behind, when I left the service even though I left nothing behind, I still left footprints here, whether the line was hurried or calm, at least I made the restroom in the contour clean, and it seems that my 'best work' as a Radium Warfare Instructor was to make it a new look.

The above is my 2013 year-end summary, I am relatively happy in the days of the contour line, but also very proud to be with you 'the same sweet **** suffering'. Lastly, I wish you all good health, good work, and all the best in the new year, and enjoy great fortune and make a lot of money in the Year of the Tiger.

Conference Services 2023 Work Summary Part 5

Time flies, unconsciously ushered in a new year,

In the upcoming past 20xx year, I am in the company's leadership and the care and help of colleagues, the successful completion of the corresponding work, is now on the work of the 20xx year to do a summary. (ps: this sentence even from the beginning of the company with, every year is to change a time:

First, the reception of the front desk.

20xx January to July, I engaged in reception work, reception staff is to show the company's image of the first person, in the work, I strictly in accordance with the company's requirements, uniforms on duty, enthusiastic treatment of every visiting customer, and guide to the relevant office, for the leadership to provide convenience, but also for the customer to provide convenience. Over the past year, *** counted the reception of users up to about 1,000 times.

Second, the meeting reception.

1, external meeting reception

Participated in the reception of Shandong Unicom province's financial conference, the Department of Operations and Maintenance of the work of the meeting, the human monitoring training conference, the province's g-network management department work conference, Linyi Branch and Heze Branch *** with the business analysis meeting and other large-scale meetings, in this external meeting, strictly in accordance with the needs of the meeting of the high standard of the layout of the meeting place, and actively coordinate with the hotel related matters, and do a good job in the process of the meeting. matters, and do a good job in the process of meeting services, in the process, I learned more about people, service gifts and other related knowledge, accumulated a lot of experience.

2, internal conference management

Reasonable arrangement of conference rooms in accordance with the needs of various departments, so as not to cause conflict, and pay attention to do a good job of registration, as well as conference room. Health maintenance, public goods aftermath checking and other work, in order to provide better service for the Department personnel. Over the past year, **** arrange internal meetings more than 500 times.

3, video conference management

In the convening of the headquarters or provincial video conference, in accordance with the requirements of the notice, half an hour in advance on time to open the video system, to ensure that the meeting is accessed on time, there is no case of delayed meetings this year; in the convening of the meeting of the county and district, in advance of the meeting booking, call the terminals to ensure that each county and district can participate in the meeting normally.

Third, expense reimbursement, contract entry work.

In this regard, in strict accordance with the company's requirements, Monday summary collection of reimbursement documents, Tuesday to find the leadership to sign and enter the erp system, and do a good job of registration. Over the past year, more than 1,000 reimbursement documents were entered. Contract entry more than 20.

Fourth, the work of comprehensive affairs.

In July 20xx, due to departmental personnel changes, I was transferred to the office, engaged in public security inquiries, external document signing, labor unions, office supplies, canteen management and other work. At a later stage, I took over the work of information editing, meeting minutes, the window of the United Nations, and administrative library management.

By the end of November, **** reception of public security inquiries about 300 times, and to do so with a warm attitude, in strict accordance with the company's regulations. Sending and receiving about 90 external documents, to achieve timely uploading and dissemination, without delay, without error. Reporting 20 pieces of information, picking up and editing two issues of the window of the Unicom.

Notebook, desktop and other small fixed assets to do a good job of registration and access to storage, timely contact repair outlets, computer maintenance and repair, and strengthen its communication, and asked to provide us with a spare machine, so as not to delay the normal work.

Fifth, other work

In the completion of their own work at the same time, conscientiously complete the random work assigned by the leadership, and actively participate in the activities organized by the company to assist the leadership of colleagues in the preparation of the first staff games; in the integrity of Linyi Unicom speech activities to win the first place; the integrity of the Shandong Unicom Speech Contest was awarded the third prize, is now actively preparing for the 20xx year of the cultural performances of the show! Summarization, selection, performance and other work.

Sixth, the work of the shortcomings

In the work of the initiative is not enough, less communication with the leadership, the matter is not well thought out, not enough detailed. Lack of writing skills, in the information reporting link did not do in a timely manner to seize the company's information highlights, resulting in the quantity and quality of information is not high, affecting the company's information ranking in the province.

VII, 20xx year work plan

1, to strengthen their own learning, combined with the actual Ministry of General Affairs, more from the details of the consideration, follow the leadership intentions, coordination of internal and external relations, more for the leadership of the worry,

2, and actively learn from other units, hotels and other conference reception experience, improve the level of hospitality, enhance the company's image.

3, do a good job in the labor union, the launch of meaningful activities to strengthen communication and exchange, and the "labor union warmth" activities continue to carry out.

4, strengthen the management of the cafeteria, market research, increase cost control efforts to create a warm and comfortable, inexpensive dining environment.

20xx year is about to pass, full of challenges and opportunities of 20xx year is coming, in the new year, I will summarize the experience, to overcome the shortcomings, to strengthen learning, for the development and growth of the company to contribute to their own modest efforts.

Conference Services 2023 Work Summary Part 6

At the end of the year, all walks of life are in the year-end summary, the hotel service industry is no exception, where I have learned and advocate how to get a good quality of service, master the seven elements. Now my hotel waiter work is summarized as follows.

A smile

In the daily operation of the hotel, every employee is required to treat the guests, should be reported to the sincere smile, which should be independent of time, place and mood and other factors, and is not subject to conditions. Smile is the most vivid, the most concise, the most direct words of welcome.

Second, proficient

Employees are required to be proficient in every aspect of the work they do and to be as perfect as possible. Employees should familiarize themselves with their business work and various systems to improve their service skills and techniques. "A journey of a thousand miles begins with a single step", in order to make themselves proficient in business, good training courses, and in the actual operation of the continuous summing up of experience, take the long and make up for the shortcomings, to achieve a multi-functional, in the service in order to be able to swim in the service, which improves the quality of the hotel's services and efficiency, reduce costs, enhance competitiveness have an important role.

Third, ready

That is, to be ready to serve the guests. That is to say, only a sense of service is not enough to have prior preparation. Preparation includes thought preparation and behavioral preparation, as the preparation in advance. Such as before the arrival of the guests, all the preparatory work is done, in a state that can serve them at any time, and will not be busy.

Fourth, pay attention to

That is, we must treat every guest as "God" to see and not to slow down the guests. Employees are sometimes easy to ignore this link, and even produce negative service phenomenon. This is the staff to see them dressed casually, consumption is low, feel nothing of the surface phenomenon and so on. In real life, often the richer people, the more casual dress, which is their confidence; and clothes do not represent the amount of wealth. We are in this link, we must not judge people by their appearance, and ignore the subtle services, we must pay attention to and treat every guest, so that they willingly consume. We should remember that "guests are our parents".

Fifth, delicate

Mainly in the service of good observation, speculate on the psychology of the guests, predict the needs of the guests, and provide timely service, even before the guests did not make the request we can do it for the guests, so that the guests feel friendly, which is what we said ahead of the consciousness.

Six, create

Create a warm atmosphere for guests, the key is to emphasize the environment before the service layout, friendly attitude, etc., to master the guests' hobbies and characteristics, to create a "home" feeling for the guests, so that guests feel like living in the hotel back home.

Seven, sincere

Hospitality is a virtue of the Chinese nation. When the guests leave, the staff should be from the heart, and through the appropriate language to sincerely invite guests to come again, in order to give guests a deep impression. Nowadays, the competition is the competition of service, the competition of quality, especially the hotel industry is particularly fierce. The importance of service is self-evident, we use a variety of high-quality services, the formation of their own service advantages, with a view to its fierce competition in the market to create a higher level of guest satisfaction, so that the hotel is invincible!

Every profession needs to speak of teamwork, the same in the hotel. When business is busy, colleagues can understand each other and share the trouble. Usually, there are also encountered more difficult customers, a person is difficult, other colleagues will go up in time to adjust the dispute, so that the situation is no longer bad. Each person has a clear division of labor, work actively, really in action to achieve the effect of a good man three help.