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There is no refund during the epidemic. What department do you complain about?
During the serious epidemic, the travel agency should refund the money, and if it doesn't, it can complain to the Tourism Bureau.

During the epidemic period, whether to charge liquidated damages for the refund of travel contract fees depends on the specific circumstances. If the contract cannot be performed due to force majeure such as epidemic situation, the liability for breach of contract may be exempted in part or in whole.

According to Article 117 of the Contract Law, if the contract cannot be performed due to force majeure, the liability shall be exempted in part or in whole according to the influence of force majeure, unless otherwise stipulated by law. If force majeure occurs after the delay in performance, the parties concerned cannot be exempted from their responsibilities. Force majeure as mentioned in this Law refers to unforeseeable, unavoidable and insurmountable objective circumstances.

1. Complaints against consumers shall be handled by the county-level consumer association or its subordinate branch where the defendant is located; Where the defendant's location is inconsistent with his habitual residence, it shall be handled by the county-level consumer association or its subordinate branch in his habitual residence.

2 cases involving more than two county-level jurisdictions shall be handled by the Consumers Association at the next higher level (city or province).

3. If the case involves more than two municipal-level consumer associations, it shall be handled by the provincial-level consumer associations; The provincial consumer association may entrust any consumer association within its jurisdiction to handle the complaints that have been accepted.

4. Letters and online complaints received by provincial consumer associations can be directly transferred to local consumer associations, and major and difficult complaints can be directly accepted.

5. If a foreign consumer complains about a domestic business operator, it shall be handled by the county-level consumer association where the respondent is located.

Complain to the labor bureau or the labor inspection brigade about wage arrears during the epidemic.

Article 26 of the Regulations on Supervision of Labor Security stipulates that if an employer commits one of the following acts, the administrative department of labor security shall order it to pay the laborer's salary, the difference between the laborer's salary and the local minimum wage or the economic compensation for the termination of the labor contract within a time limit; If the payment is not made within the time limit, the employer shall be ordered to pay compensation to the laborer according to the standard of more than 50% 1 times of the payable amount:

Deducting or delaying the wages and remuneration of workers without reason;

The wages paid to workers are lower than the local minimum wage;

The termination of the labor contract fails to give economic compensation to the workers according to law.