Time goes by, never stops, and our work has entered a new stage. Let's sit down and write a work plan. But what kind of work plan is suitable for you? The following is the work plan of the concierge department (5 articles in general) I collected for you, for reference only, hoping to help you. Work plan of the concierge department 1

I. Work objectives and tasks

Be fully responsible for the concierge service in the lobby, ensure that the concierge arrives on time, receive guests with enthusiasm and provide high-quality and efficient services to visiting guests. Ensure the order and safety of building guests' visits and strive to establish and maintain good relations with guests. Complete all tasks assigned by the deputy manager of building security.

2. Work contents and measures

1. Be familiar with the working environment, staffing and various work systems, make a shift schedule according to the number of team members, update it weekly or monthly, and make work arrangements in advance. According to the "Property Management Regulations" and the company's system, formulate service rules and regularly check the implementation of the safety system and regulations of each post. Organize subordinates to understand and be familiar with the functions of each floor and the positions of various units and departments in this building, so that they can respond in time and give accurate guidance when providing inquiry services to visiting guests.

2. Strengthen the study of safety, legal education, administrative management and disciplinary investigation of building security personnel in this team, and ensure that all building security personnel are clean and tidy and behave well. Conduct regular training, testing and supervision of subordinates. In the process of supervision, record the post work quality of subordinates and encourage those who perform well, so as to improve work efficiency. According to the overall requirements of the company, formulate assessment methods and implement corresponding systems and organizational measures.

3. in order to cooperate with the customer service department to do a good job of concierge reception service in major events, we will simulate a rehearsal before major events to prevent unexpected situations, sum up experience according to the rehearsal results, and make emergency measures in advance. In case of emergency in major activities, report to the superior leaders in time.

4. Assist the superior leaders to complete all concierge services, convey the instructions of the superior, arrange the work in place, follow up the implementation, and report the progress to the superior in time. Assist the department manager to implement the concierge service and reception work in the lobby. In order to complete all the work of concierge service, communicate with subordinates and superiors, so as to better convey the instructions of superiors and adopt opinions, continuously improve the working methods and improve the quality of work.

5. In order to ensure that the concierge staff are full of energy, enthusiastic and courteous, they will propose to the company's trade union to organize collective activities from time to time, cultivate the enthusiasm and teamwork spirit of employees, and welcome every guest who comes to Shenzhen Stock Exchange with full enthusiasm. The work plan of the concierge department is 2

21XX years. Under the correct leadership of the company, the professional guidance of the democratic police station and the great assistance of various departments, the concierge department basically completed the security work and various tasks assigned by leaders at all levels throughout the year. In the past year, some achievements have been made, but there are still many shortcomings, which deserve our further summary: from October to October, 21XX, the director of the concierge department changed several positions, which led to the lack of management, supervision and inspection before October, and the failure to formulate a perfect, practical and effective management system, resulting in unfounded rewards and punishments, and the employees' implementation of the tasks and work instructions issued by the department. What's more serious is that the phenomenon of inside job theft and collective strike occasionally occurs.

in October of 21xx, with the strong support and guidance of company leaders; With the cooperation and help of various departments; Intensive training was given to all concierge staff, and various management systems were formulated and strictly implemented. Those "black sheep" and unqualified staff in concierge department were dismissed, dismissed or diverted. However, in the process of carrying out this plan, due to the rapid progress, "the greater the pressure, the greater the reaction", the members of the two classes were incited and used by people with ulterior motives, so they collectively went on strike and resigned, and the number of people in the department dropped sharply from 78 to 21. Fortunately, the news was received before the incident, and the negative impact of this incident was minimized by timely reporting to the relevant leaders and making timely arrangements. In view of the sharp drop in personnel and the difficulty in the operation of the department, the company reported to the company leaders in time and adjusted the department establishment and post setting, and divided the existing 21 people into three classes to operate. However, due to insufficient personnel, it was impossible to arrange holidays, and the team members were very tired, which led to a decline in the overall work quality and discipline. In mid-February, with the strong assistance of the personnel department, we recruited 11 employees, and after one week of intensive training, we achieved the expected results. We organized a class and put it into operation on February 25th (the existing three classes were compressed into two classes). Due to the training in place, adequate staffing, and strict implementation of various management systems and post operation procedures of the department, after one week of operation, the employees' work enthusiasm, initiative and self-discipline were improved. The comprehensive quality of post operation, mental outlook, department image and other aspects has been greatly improved. Generally speaking, the transition of concierge department from janitor guarding materials on site to concierge in service industry has begun to take shape and the development trend is good.

The year of 21xx is coming. In order to ensure the efficient and orderly development of the work of the Concierge Department, we will focus on the following aspects:

First, pay attention to team building. An excellent team is an important guarantee for doing a good job. In team building, we should adhere to the principle of "grasping both hands": grasping the staffing on one hand and improving the quality on the other. In team building, we should combine "horse racing", "horse racing", "horse training" and "horse breeding". While introducing players through multiple channels, we attach great importance to improving the overall quality of players. Every new team member should organize a half-month professional quality training after coming in. After taking up their posts, the team members insist on three days of practical skills training and three days of theoretical training (1 hours a day), so that the professional quality of the team members can be continuously improved. Become a team with tough style and fighting capacity.

second, pay attention to system construction. The key to the orderly and effective work is to rely on the scientific and applicable system to ensure that "no rules, no Fiona Fang" and improve the management systems of the concierge department; Formulate a strict and practical system; Quasi-militarized management is carried out in the concierge department, and the system is used to regulate everyone's behavior and ensure the completion of work tasks.

thirdly, ideological construction. Because the players come from all corners of the country, their comprehensive qualities, personalities, hobbies and customs are different. They are all young people with great plasticity, but also great variability. Therefore, in the work of team building, we should carry out ideological and moral construction throughout and make unremitting efforts. Based on different players and different situations, we flexibly and flexibly insert ideological education into our work, life and training; Have a heart-to-heart talk with the team members individually, and organize all the team members to carry out "Where is the value of people?" "How to be a politically qualified and professionally competent concierge?" The backbone of the department is required to write in-depth and valuable articles on the basis of study and discussion, and lead the team members to put their learning experience into concrete actions and strive to be excellent employees.

Fourth, we demand that we should not conceal the problems and mistakes in our work, report them in time, correct any mistakes, correct any mistakes, learn from them, strengthen our spirit and improve our work.

Fifth, strictly implement the company's "Guiding Ideology of Internal Management" and "Five Things", strengthen communication and cooperation with all departments of the company, and unite sincerely; Complete all the work of this department and other tasks assigned by the company efficiently according to quality and quantity.

The above is the work summary and work plan of the Concierge Department in 21XX. If there are any deficiencies, improprieties or mistakes, please criticize and correct them. Protocol Department Work Plan 3

The new semester opens up new hopes, and the new blank carries new dreams. In the new semester, we will, as always, give full play to the work functions of the Student Union under the correct guidance of teachers, take serving the students wholeheartedly as the purpose, and give full play to the role of the Student Union as a bridge. The following is our plan for the work of the student union this semester, in order to make better achievements in the future work of the student union. The work plan is as follows:

1. Improve the management mode

In the new semester, in order to ensure the normal and smooth development of student union work, strengthen the internal management of student union, improve the ideological quality and working ability of student union cadres, and strengthen the construction of student union. In view of the actual situation, in order to improve the efficiency and quality of student cadres, we will continue to improve various systems. Our student union will do a good job of assessment according to these systems, so that every student cadre can be strict with himself and cooperate with each work.

2. Diversification of activities

In October and March, the activity of learning from Lei Feng was carried out, in order to inherit the spirit of Lei Feng, so that students can realize the importance of helping others and learn some practical things while doing their own jobs. The student union will organize a series of activities to learn from Lei Feng.

in April, the fun sports meeting, in order to strengthen the cohesion within the student union and enrich the students' after-school life, the sports department of the student union will organize various fun sports to hold fun friendship competitions between classes.

3. Integrity education activities will be held in June. In order to welcome the final exam in July, the Learning Department of the Student Union will organize all students to make an exam mobilization meeting.

Third, gradually improve the system and conscientiously complete all the work

We will give full play to the role of the student union as a bridge and link to further strengthen the contact and communication between schools and students.

1. At work, care about the needs of classmates, reflect their opinions in time, and solve practical problems.

2. All departments should know each other about their ongoing work. In case of problems that cannot be solved, all departments should discuss with each other more feasible solutions.

3. The members of all departments should communicate and coordinate all the work, so as to make the activities of the Student Union more smoothly.

4. Strengthen the self-construction of the student union and constantly improve the overall quality of the student union cadres.

5. according to the actual needs, constantly improve the system, be flexible and make continuous progress.

The above is the work plan of our student union in this semester. We will learn from last semester's experience, learn from each other's strong points, and strive to do better in the new semester. In the new semester, we will do our work well with warm service and correct attitude, further improve the work of all departments, set strict demands on ourselves, set an example by example, strengthen communication among all departments, and set a good example in student cadre organizations. All student cadres are required to always think that they are members of the Youth League Committee and the Student Union, and always think of their responsibilities. We should set an example everywhere, conscientiously do our jobs, communicate more between departments, handle every problem in our work, and strive to be the vanguard of study and work. We believe that this semester, with our concerted efforts, students will achieve even more impressive results. Work plan of concierge department 4

This department will attach great importance to the quality of customer service, pay attention to customers' opinions, adhere to the standardization of service standards, and pay more attention to meticulous service and personalized service. Continuously improve the service from software and hardware.

(1) In the service work, on the one hand, employees are required to have excellent service skills, expand their knowledge and improve service efficiency; on the other hand, employees are required to treat their guests as friends, giving them more initiative, enthusiasm and help. Really make guests feel at home. The department carries out personalized service, requires doing what the guests didn't expect, and tries to satisfy the guests and surprise them, prompting employees to pay attention to meticulous service and personalized service on the basis of standardization and standardization, and fully instill the golden key service concept into employee service.

(2) The opinions of the guests are the driving force for us to move forward. Therefore, the department will pay attention to the opinions of the guests and solve the problems of the guests as an important work focus. The department pays attention to the training for the assistant manager of the lobby on how to deal with guest complaints quickly and standardly and how to deal with all kinds of emergencies according to the regulations, and requires that every guest complaint should be carefully recorded, case analysis should be made for typical problems, and emergency plans and quick treatment schemes should be formulated and updated, so as to standardize the explanation to guests and improve the ability and efficiency of the assistant manager of the lobby to solve problems, which will make contributions to eliminating the bad impression of guests on the hotel and retaining tourists. In addition, it is a basic job of the assistant manager in the lobby to communicate with the guests and consult their opinions. We always make unremitting efforts to complete this work with good quality and quantity, so as to better understand and collect the favorable information of the guests. The assistant manager of the lobby pays a routine visit to the guest room every day, and actively adopts and solves some opinions and suggestions fed back by the guests. On the one hand, it can provide valuable opinions for hotel management and take measures to improve our work, on the other hand, it also cultivates the ability of the assistant manager of the lobby to communicate with guests. Do not shy away from or despise the opinions of the guests involved in the department, seriously investigate and study them, take good advice and constantly improve the work of the department.

first, we will cultivate employees' awareness of "increasing revenue and reducing expenditure", cooperate with all sales departments to generate income for the hotel and scientifically control departmental expenses.

(1) according to the market situation, the front office will actively promote the sales of scattered rooms, convey the awareness of all-staff sales to every employee, train sales skills, actively promote self-visitors and drivers, strengthen the promotion of "membership cards" and "stored value cards", and at the same time promote the entertainment, leisure and catering facilities such as hotel hot springs and thick palaces, and through continuous improvement, impress guests with quality services and attract repeat customers.

(2) actively cooperate with the hotel sales department to do a good job in customer sales, such as cooperating with the marketing department to implement the new marketing price strategy; Cooperate with the sales department to implement new sales principles and preferential projects for customers;

(3) In order to save costs, the department will strictly control the monthly service and the collection of office supplies. For the faulty equipment and facilities, they can be maintained and used as much as possible based on the principle of priority, and the copy paper is strictly controlled, and the front desk lighting in the lobby is flexibly controlled and closed according to the guest's situation; The concierge will turn off the lights of the luggage room in time when there are no guests, and the assistant manager of the lobby will strengthen the patrol inspection of the whole hotel and branch offices to standardize the opening time control of the lights inside and outside the lobby; The department will also strictly control the use of telephones, impose restrictions on the length of calls and the reasons for calls, and prohibit private calls for public calls. Through various measures, the expenses of this department will be effectively controlled.

second, the department will attach importance to the construction of staff, create a harmonious atmosphere and increase the cohesion of the department.

(1) Attach great importance to the training of departmental staff, and strive to improve the professional level and personal quality of employees. Every month, all departments of the department will arrange targeted and distinctive training plans according to the actual work needs, and track the training process all the time to assess the trainers, which requires high training quality.

all kinds of trainings planned by the headquarters throughout the year include: employee manners and etiquette, gfd, language skills, operating procedures of each branch, reception details and business processes.