What should we pay attention to in the decoration design of five-star hotels? According to the previous experience of hotel decoration design, a decoration company that carries out five-star hotel decoration design must pay attention to humanization, scientificity, practicality, economy, artistry and advance in hotel decoration design if it wants to design and decorate a five-star hotel. The following small series analyzes the details of the decoration design of five-star hotels in detail from many aspects. Let's follow the footsteps of Xiaobian to find out!
Five-star hotel design standard
Overall
1. The functions of the hotel are reasonably divided, and the facilities are convenient and safe to use.
2. The indoor and outdoor decoration of the hotel is high-grade, and luxurious materials are selected for the building and decoration.
3. The graphic symbols of public information in the hotel conform to the LB/AT111 standard.
4. There is a central air conditioning system.
5. Sound system with background.
6. Have a computer management system suitable for five-star hotels.
reception hall
1. The reception hall is spacious, luxuriously decorated and well lit.
2. There is a general service desk suitable for the hotel's scale and five-star. The general service desk has Chinese and English signs, reception, inquiry and checkout are set up in different sections, and staff are on duty 24 hours a day.
3. Provide message service, one-time general bill settlement service, credit card service and 24-hour foreign currency exchange service.
4. The main service desk provides promotional materials for hotel services, hotel price lists, traffic maps of this city in Chinese and English, national tourist traffic maps, introductions of tourist attractions in this city and the whole country, timetables of various means of transport, newspapers and magazines, etc.
5. domestic and international room reservations can be accepted directly within 8 hours. there are safes opened by the hotel and guests at the same time, doormen, full-time porters, duty managers and lobby managers.
6. Set up a guest rest place in the non-business area, provide in-store search service and arrange taxi service, have ramps for disabled people in the lobby and main public areas, and be equipped with wheelchairs.
7. Services can be provided in at least two foreign languages (English is the necessary language), the switchboard can provide services in at least three foreign languages (English is the necessary language), and all kinds of instructions and services are expressed in both Chinese and English.
guest rooms
1. There are at least 41 rooms (sets) available for rent, 71% of which have an area of not less than 21 square meters (excluding bathrooms and corridors), at least 5 luxury suites with rooms for the disabled.
2. The rooms are luxuriously decorated, with luxurious upholstered beds, writing desks, wardrobes and hangers, coffee tables, seats, bedside tables, bedside lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other advanced supporting furniture.
3. The floor, wall and ceiling of the bathroom should be decorated with luxurious building materials, with good ventilation facilities, 111/221V power socket, telephone set, hair dryer and weight scale. Install advanced toilet. Dresser, bathtub with shower nozzle, shower curtain and drying rope, 24-hour supply of hot and cold water.
4. There are direct dial domestic and international telephones, color TV sets, audio equipment and closed-circuit television systems, with no less than 16 broadcast channels, at least 2 self-run programs and more than two foreign language satellite TV channels, which bring convenience to foreign tourists.
5. There are five-star stationery, which provides turndown service, 24-hour hot and cold drinking water and ice cubes, free tea or coffee, mini-bar in the guest room, 24-hour Chinese and Western breakfast and dinner delivery service.
6. Provide wake-up call service, message service, clothes wet washing, dry cleaning, ironing and mending service, and shoe shine service.
7. The guest room and bathroom should be completely tidied up every day. The sheets and pillowcases should be replaced every day, and the room supplies and consumables should be replenished every day.
catering
1. There are Chinese restaurants with reasonable layout and luxurious decoration, which can provide at least two kinds of Chinese food.
2. There are western restaurants with reasonable layout and luxurious decoration, with special western kitchens.
3. There is a unique and elegant coffee shop, which can provide buffet breakfast and western-style dinner.
4. There is an appropriate small banquet hall and a closed bar.
5. Supervisors, foremen and waiters in restaurants and bars can provide services in English.
6. The cold dish room and pastry room in the kitchen are separated independently, with sufficient air-conditioning equipment, air disinfection facilities in the cold dish room, isolation between the rough machining room and the operation room, sufficient cold storage, facilities for placing temporary garbage and keeping it closed.
Public venues
1. There are enough parking lots, high-quality passenger elevators, luxury car decoration and service elevators.
2. There is a public telephone and a local telephone book.
3. There are separate toilets for men and women.
4. There are shopping malls or supermarkets selling daily necessities, souvenirs, handicrafts and other commodities.
5. There is a business center, which sells stamps, sends letters, handles telegrams, telexes, faxes, photocopies, international long-distance calls, domestic baggage consignment, film development, etc. Provide typing service.
6. There is an infirmary.
7. Provide ticketing services such as purchasing transportation, movies, and visits.
8. provide sightseeing services in the city.
9. There are special emergency power supply lines and emergency lighting.
service quality of five-star hotels
basic principles
treat guests equally, regardless of race, nationality, country, wealth, relatives and friends, and don't judge people by their appearance.
be polite, warm and friendly to the guests.
be honest with guests and deal fairly.
respect national customs and do not harm national dignity.
abide by national laws and regulations and protect the legitimate rights and interests of guests.
basic requirements
gfd requires
a. gfd of service personnel is dignified, generous and neat. Service personnel should wear badges, which meet the post requirements.
B. Service personnel should have a natural, kind and cordial expression and advocate smiling service.
Manners and postures require civilized manners, dignified posture, active service and compliance with post specifications.
Language requirements
A. Language should be civilized, polite, concise and clear.
B. Promote speaking Mandarin.
C. when the questions raised by the guests cannot be solved, they should be patiently explained, and should not be pushed around and dealt with.
business ability and skill requirements
a. service personnel should have corresponding business knowledge and skills, and can skillfully use them.
B. The service quality assurance system has a complete set of effective management systems and operating standards that are suitable for the operation of the hotel, with inspection, supervision and treatment measures.
that's all about the design standards of five-star hotels, hoping to help you understand the design and service of five-star hotels!