I. Haidilao Family III
Haidilao subject three does not refer to Haidilao driving test subject three, but refers to a dance danced by Haidilao waiters. When the customer asks the waiter, the waiter will perform a dance, which includes waving, twisting the waist, swinging the hips and other actions, and with rhythmic music, it will bring a pleasant dining experience to the customer.
Second, the popularity of Haidilao
1, figurative metaphor
Waiters in Haidilao need to show a warm, thoughtful and professional attitude when serving customers. The dance performance of "Subject III" is like an exam, while the waiters are showing their "skills", so it is vividly called "Subject III of Haidilao".
2. Unique experience
The dance performance of "Subject 3" brings customers a unique dining experience. While enjoying delicious food, you can also enjoy wonderful performances, so that customers can feel the enthusiasm and professionalism of Haidilao.
3. Social media communication
With the popularity of social media, the unique dining experience is shared and spread by more and more people. People have taken videos, uploaded photos and shared their dining experiences in Haidilao, which further promoted the popularity of the "three generations of Haidilao family".
Service Culture and Service Innovation of Haidilao
First, the service culture of Haidilao
Haidilao's service culture takes "customer first" as its core concept and has penetrated into the hearts of every employee. Only by meeting the needs of customers can we win their trust and loyalty.
In Haidilao, employees are encouraged to actively interact with customers and provide services to customers sincerely, enthusiastically and patiently. Employees not only solve problems for customers, but also actively understand customers' needs and provide customers with solutions that exceed expectations.
Second, the service innovation of Haidilao
1, personalized service
Haidilao meets the special needs of customers by providing personalized service, adjusting dishes according to customers' tastes and preferences, or providing customized birthday celebrations.
2. Advanced technology
Haidilao uses advanced technology to improve service quality. Haidilao has launched an intelligent ordering system, which allows customers to order food anytime and anywhere through mobile phones or tablets, greatly simplifying the ordering process.
3. Community activities
Haidilao also strengthens the relationship with customers through various community activities. Haidilao Club regularly holds community activities, inviting customers and their families to participate together to enhance customers' sense of identity and belonging to the brand.