what does it mean to you when you see a hotel advertisement in a hotel or travel guide claiming that the hotel is a five-star luxury class? What is the legal definition of five-star? Or when you make a hotel reservation on the Internet, you see hotels with different stars to choose from, so what's the point of these stars?

The answers I tell you will definitely disappoint you. These star marks are only a reference for you! That's all ... There are many independent rating systems all over the world, but there is no unified official standard. Here we briefly introduce some of them:

National rating

Some countries adopt their own official rating systems, including China, Australia, Austria, Belgium, Britain, France, Greece, Indonesia, Italy, Mexico, Netherlands, New Zealand, Spain and Switzerland. Rating can ensure a certain level of facilities and services, but it is difficult to compare the rating standards between countries. For example, a four-star hotel in Paris may be a far cry from a four-star hotel in Athens. Currently, there is no such rating system in the United States and Canada.

Senior industry professionals warned that national rating systems usually only emphasize visible data (such as room size and number of restaurants) and ignore factors that are difficult to measure (such as service level). However, hotels in many countries with high tax rates have deliberately lowered their national ratings in order to pay less taxes, which is leading to a negative orientation. In addition, several political factors are enough to affect the rating. Although they are independent, the national rating can usually effectively reflect the hotel quality in the country.

AAA diamond rating

One of the most comprehensive and reliable classification systems for hotel properties in the tourism industry of the United States and Canada, AAA rating can be found in the journals of Apollo/Galileo and AAA. As for GDS, travel agencies should refer to H/INF/AAA.

★ The hotel meets all the requirements. Products or services are clean, safe and well maintained.

p>★★ The hotel has reached the level of a diamond, and at the same time it shows obvious improvement in room furnishings and furniture.

p>★★★ The hotel has obviously upgraded in substance, service and comfort. Enough to provide additional hospitality, services and equipment.

p>★★★★ The hotel reflects excellent friendly service and meticulous care, while providing high-end equipment and a series of extra hospitality.

p>★★★★★ Hotel equipment and operation reflect impeccable standards and excellent levels, and at the same time exceed customers' expectations for friendly attitude and service. These famous properties are not only moving and luxurious, but also provide many extra hospitality.

AAA's guidelines are surprisingly detailed. For example, the bathroom floor in the two diamond properties can use chemical fiber, mosaic or "old" tiles, but the four diamond properties use newer tiles or marble. This can be called clear! You should have considerable confidence in the customer's reference to AAA rating.

since AAA's five diamonds grading system was introduced in 1977, * * * there are five properties that can maintain the highest grade for a long time, including Marriott Comelback Inn in Scottsdale, Aya. By 1998, * * * had 57 hotels, including 12 Ritz Corlton, awarded the five-diamond rating.

star service rating of Mobil travel guide

According to this rating service for the United States, anonymous appraisers will visit various properties and take readers' opinions into consideration. One star; "Provide comfortable night accommodation" and Samsung stands for "professional management and complete facilities", and its accommodation service is absolutely excellent and complete. "Five-star-one of the best hotels in the United States, all levels are unforgettable".

Mobil's star rating system is summarized as follows:

★ Good, superior to ordinary hotels

★★★ Very good

★★★★ ★ Excellent

★★★★★ ★ Outstanding-it's worth making a special trip

★★★★★ One of the best hotels in China

The Official Hotel Guide (OHG- authoritative hotel). OHG is easily confused because it is divided into ten levels. For example, the luxury class is assigned a name lower than the super luxury class and higher than the ordinary luxury class. The best way is to tear off the hotel rating table and stick it on the back cover as a "reference page".

star service

Hotel properties with this rating system are divided into one-star to five-star according to the personal inspection and evaluation of raters. Five-star hotels have "multilingual staff and high staff to guest ratio, luxurious rooms and elegant facilities" and so on. One-star: "According to the practice of star system, one-star hotels will not be published".

In fact, the red-cover loose-leaf magnum opus about the star system is the most accurate and reliable reference in the industry, with detailed details, accurate identification (often the best room number), exquisite wording and even precise sentences.

Zagat's

is a relatively new consumer guide, which has not been popularized all over the world yet, but it often attracts controversy when it is launched in individual markets. The staff of Ziggy Guide sent out questionnaires to frequent travelers and hotel guests for their individual opinions and published the research results. Recently, this publication has caused a storm in the restaurant industry in France: Zagat's has different opinions with many experts on the research results of many restaurants.

In addition, there are countless insightful consumer guides, including Fodor, Frommer, Fielding and Birnbaum. These companies even provide informative websites.

and the discussion between us about hotel brands. Among all kinds of powerful information transmitted by the brand, it tells the predictable quality level. Of course, the hotels of Weston Group will not be rated in all five levels under AAA. Therefore, most hotels under the name of a hotel chain group will have similar ratings. But some hotel groups don't necessarily rate it this way. The most obvious example is the chain hotels in Hawaii: Aston, Castle and Outrigger operate economy hotels and luxury hotels respectively, and the levels of different hotels are naturally very different.