Telemarketing system aims at one-click dialing by telemarketing team, rapidly improving sales efficiency, collecting, screening, developing and tracking sales to customers, analyzing historical records and big data, managing customers finely and efficiently, and providing multi-dimensional detailed graphic analysis reports, such as customer reports, telephone reports, order reports and quality inspection reports, so that managers can control sales status and performance with data, turn extensive management into process and data management, and help managers optimize sales strategies.
The cloud call center is introduced into CCB CRM system, and the two are combined to directly provide a platform for enterprises to talk with customers. Jianxin CRM docking call center system has functional modules such as seat management, outgoing call management and customer service. At the same time, the work order system in a powerful work order system is like a problem tracker, which can clearly track, process and archive internal and external problem transaction requests, and standardize services to track users.
1. The customer should check the copy to avoid conflicts.
After the enterprise imports the customer data into the system, the system will automatically eliminate the duplicate numbers to prevent the occurrence of duplicate business opportunities. When the salesperson enters the business opportunity himself, the system will also judge whether the business opportunity is duplicate, so as to prevent the sales from colliding with the order and contacting the customer repeatedly. At the same time, the customer data management module can realize quick query and make it easier to understand customers.
2. Flexible configuration of sales rules
Achieve accurate guidance for customer calls, reduce labor costs, intelligent voice quality inspection, and automatically retrieve and mark illegal words; Manual sampling of seat records, combined with response speed, connection rate and other standards, is helpful to improve the level of electricity sales and greatly reduce labor costs.
3. Hierarchical management of sales funnel
The sales funnel displays customers at different trading stages, and can import customer data in batches, transfer, * * * enjoy and distribute, and adopt various screening and reminding methods to improve the sales signing rate.
4. Grasp the sales situation in real time.
Comprehensively measure the efficiency and level of personnel. Every single customer consultation can be viewed in real time, listened to the telephone recording, monitored the working status of the agents, and the traffic statistics. Multi-latitude statistical chart can be exported and digitized with one key.
Telemarketing management software can help enterprises realize the process automation of key business links such as marketing, sales and service, and truly achieve the purpose of improving enterprise operation efficiency and reducing operation cost by using technical means. The function of telemarketing system is more and more powerful. From customer clues, intention clues, follow-up clues and transactions, it is clear at a glance. Different users have different rights to view and manage rights, which ensures the security of data and can also drive new business opportunities for enterprises.