standard introduction of five-star hotel

five-star: ★★★★★★★ China's foreign-related tourism [3] hotels are divided into five grades, namely, one-star, two-star, three-star, four-star and five-star. The higher the star, the higher the hotel's grade. The classification of hotel stars is based on the hotel's architecture, decoration, facilities and equipment, management and service level. The specific evaluation methods shall be implemented according to the evaluation standards of facilities and equipment, maintenance and repair of facilities and equipment, cleanliness and hygiene, and guest opinions issued by the National Tourism Administration. The basic requirements of a five-star foreign-related tourist hotel are summarized as follows:

[ Edit this paragraph] (1) The overall basic requirements of the hotel

1. The functions of the hotel are reasonable, and the facilities are convenient and safe. 2. The indoor and outdoor decoration of the hotel is high-grade, and luxury materials are selected for the building and decoration. 3. The graphic symbols of public information in the hotel conform to the LB/AT111 standard. 4. There is a central air conditioning system. 5. There is a background sound system. 6. Have a computer management system suitable for five-star hotels.

[ Edit this paragraph] (II) Basic requirements of hotel reception hall

1. The reception hall is spacious, luxuriously decorated and well lit. 2. There is a general service desk suitable for the hotel's scale and five-star. The general service desk has Chinese and English signs, reception, inquiry and checkout are set up in different sections, and staff are on duty 24 hours a day. 3. Provide message service, one-time general bill settlement service, credit card service and 24-hour foreign currency exchange service. 4. The front desk provides promotional materials for hotel services, hotel price lists, traffic maps of this city in Chinese and English, national tourist traffic maps, introductions of tourist attractions in this city and the whole country, timetables of various means of transport, newspapers and magazines, etc. 5. It can directly accept domestic and international room reservations for 8 hours, with a safe opened by the hotel and guests at the same time, a doorman, a full-time bellboy, a duty manager and a lobby manager. 6. Set up a rest place for guests in the non-business area, provide in-store tracing service and arrange taxi service, and have disabled people access ramps and wheelchairs in the lobby and main public areas. 7. Services can be provided in at least two foreign languages (English is the necessary language), the switchboard can provide services in at least three foreign languages (English is the necessary language), and all kinds of instructions and services are expressed in both Chinese and English at least.

[ Edit this paragraph] (3) Basic requirements for guest rooms

1. At least 41 rooms (sets) are available for rent, 71% of the rooms (excluding bathrooms and corridors) have an area of not less than 21 square meters, and there are at least 5 luxury suites with rooms for the disabled. 2. The rooms are luxuriously decorated with luxurious upholstered beds, writing desks, wardrobes and hangers, coffee tables, seats, bedside tables, bedside lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other advanced supporting furniture. 3. The bathroom is decorated with luxurious building materials, such as floor, wall and ceiling, with good ventilation facilities, 111/221V power socket, telephone auxiliary machine, hair dryer and weight scale. Install advanced toilet. Dresser, bathtub with shower nozzle, shower curtain and drying rope, 24-hour supply of hot and cold water. 4. There are direct dial domestic and international telephones, color TV sets, audio equipment, and closed-circuit television systems. There are no less than 16 broadcast channels, at least 2 self-run programs, and more than two foreign language satellite TV channels, which bring convenience to foreign tourists. 5. There are five-star stationery, turndown service, 24-hour hot and cold drinking water and ice cubes, free tea or coffee, mini-bar in the guest room, 24-hour Chinese and Western breakfast and dinner delivery service. 6. Provide wake-up call service, message service, clothes wet washing, dry cleaning, ironing and mending service, and provide shoeshine service. 7. Rooms and bathrooms should be completely tidied up every day, sheets and pillowcases should be replaced every day, and room supplies and consumables should be replenished every day.

[ Edit this paragraph] (4) Basic requirements for catering

1. There are Chinese restaurants with reasonable layout and luxurious decoration, which can provide at least two flavors of Chinese food. 2. There is a western restaurant with reasonable layout and luxurious decoration, with a special western kitchen. 3. There is a unique and elegant coffee shop, which can provide buffet breakfast and western dinner. 4. There is an appropriate small banquet hall and a closed bar. 5. Supervisors, foremen and waiters in restaurants and bars can provide services in English. 6. The kitchen cold dish room and pastry room are separated independently, with sufficient air-conditioning equipment, air disinfection facilities in the cold dish room, isolation between the rough machining room and the operation room, sufficient cold storage, special facilities for placing temporary garbage and keeping it closed.

[ Edit this paragraph] (5) Basic requirements for public areas

1. There are enough parking lots, high-quality passenger elevators, high-grade car decoration and service elevators. 2. There is a public telephone and a local telephone book. 3. There are separate toilets for men and women. 4. There are shopping malls selling daily necessities, souvenirs, handicrafts and other commodities. 5. There is a business center to sell stamps, send letters, handle telegrams, telexes, faxes, photocopies, international long-distance calls, domestic baggage consignment, film development, etc. Provide typing service. 6. There is an infirmary. 7. Provide ticketing services such as purchasing transportation, movies, and visits. 8. Provide sightseeing services in the city. 9, emergency power supply line and emergency lighting.

five-star hotel evaluation standard

6.5 five-star

a. The function division is reasonable; B. The facilities are convenient and safe to use.

6.5.2

The interior and exterior decoration are made of high-grade and luxurious materials with exquisite workmanship and outstanding style. 6.5.3

The graphic symbols of public information in the hotel conform to LB/Tool.

6.5.4

There is central air conditioning (except villa resort), and all areas are well ventilated. 6.5.5 There is a computer management system suitable for hotel star rating. 6.5.6 Music system with background.

6.5.7

The front hall A is spacious and suitable for reception capacity; B. The atmosphere is luxurious, the style is unique, the decoration is elegant, the tone is harmonious and the light is sufficient; C. There is a general service desk suitable for the hotel's scale and star rating. D. The general service desk is marked in Chinese and English, and reception, inquiry and checkout are set up in different sections. Staff are on duty 24 hours a day, and e. Message service is provided; F. Provide one-time general bill settlement service (except commodities); G. providing credit card services; H.18h provides foreign currency exchange services; I. The reception desk provides promotional materials for hotel services, hotel price lists, local traffic maps in Chinese and English, national tourist traffic maps, introductions of tourist attractions in this city and the whole country, timetables of various means of transport, and newspapers and periodicals suitable for hotel guests; J can directly accept domestic and international room reservations in 18 hours, and can book rooms in other hotels in China. K. There is a safe for valuables opened by the hotel and guests at the same time. Safe location is safe and hidden, which can protect the privacy of guests; L. A doorman shall be set up to meet the guests at 18h; M. Set up full-time baggage handlers, have special baggage carts and provide baggage service 24 hours a day. There is a small luggage storage area, n. There is a duty manager to receive guests 24 hours a day, o. There is a lobby manager to serve in the front hall at 18 hours; P. set up a guest rest place in the non-business area; Q. provide in-store tracing services; R. provide valet booking and taxi service; S. There are ramps for disabled people in the foyer and main public areas, and wheelchairs are provided. There are special toilets or toilet seats for the disabled, which can provide special services for the disabled; T be able to provide services in at least two foreign languages (English is the necessary language). All instructions and services shall be expressed in Chinese and English at least at the same time; U. The switchboard can provide telephone service for guests in at least three foreign languages (English is the necessary language).

6.5.8

Rooms A. There are at least 41 rooms (sets) available for rent; B the area of 71% guest rooms (excluding bathrooms and corridors) shall not be less than 21 square meters; C. Luxurious decoration, including luxurious upholstered bed, writing desk, wardrobe and clothes rack, coffee table, chair or simple sofa, bedside table, bedside lamp, table lamp, floor lamp, full-length mirror, luggage rack and other advanced supporting furniture. The interior is covered with high-grade carpets or high-quality wooden floors. Adopt regional lighting and the illumination of the target object is good; D. There is a bathroom, equipped with a high-grade pumping bucket, a dressing table (equipped with a washbasin and a toilet mirror), a bathtub with a shower head (shower head is not required if there is a separate shower room), a shower curtain and a clothesline. Take effective anti-skid measures. The bathroom is decorated with luxurious building materials on the ground and walls, with elegant and soft colors, zoning lighting and good illumination of the destination. Have a good exhaust system, 111/221V power socket, telephone auxiliary machine. Equipped with a hair dryer and a scale. 24-hour cold and hot water supply. E. there are direct domestic and international long-distance calls. Instructions for use and local telephone directory are available next to the telephone; F color TV sets, audio equipment and closed-circuit television broadcasting system are available. There are no less than 16 broadcast channels, including satellite TV programs or self-run programs, with channel instructions and program lists. The broadcast content shall comply with the regulations of China municipal government. Self-run programs have at least 2 channels, which are broadcast at least twice a day, and the broadcast time at night is not earlier than 1: 11 am; G. Have very effective noise prevention and sound insulation measures; H. There are inner curtains and outer shading curtains; I. there are single rooms; J. there are suites; K. luxury suites with at least 5 rooms; L there are rooms for the disabled, and the equipment in this room can meet the general requirements of the disabled; M. Stationery supplies suitable for the star rating of the hotel itself. There are hotel service guides, price lists, accommodation regulations, introduction of tourist attractions in this city, tourist traffic maps of this city, and newspapers and periodicals suitable for hotel guests; N Lu guest room and bathroom shall be completely tidied up 1 times a day, sheets and pillowcases shall be replaced daily, and guest supplies and consumables shall be fully supplemented, and they shall be cleaned and tidied at any time at the request of the guests, so as to supplement guest supplies and consumables; O. provide turndown service and place good night cards, flowers or gifts; P provide hot and cold drinking water and ice cubes for p.24h hours and provide tea or coffee free of charge; Q. There is a mini-bar (including a mini-refrigerator) in the guest room, which provides enough drinks, and puts hard liquor in a proper position, with drinking utensils and wine list; R. when guests receive guests in the room, they can provide extra chairs and tea service upon request; S. provide wake-up call service; T. provide message service; U. Provide clothes dry cleaning, wet cleaning, ironing and repairing services, and return them to the guests within 24 hours. 18h to provide urgent service; V. There is a food delivery menu and a drink list, and 24-hour Chinese and Western breakfast and dinner delivery services are provided. There are not less than 11 kinds of food delivery dishes, not less than 8 kinds of drinks, not less than 6 kinds of sweets, and there are food delivery cards that can be hung outside the door; W. provide shoeshine service.

6.5.9

Restaurants and bars A. The total number of seats is suitable for the reception capacity of rooms B. There are Chinese restaurants with reasonable layout and luxurious decoration. Can provide at least two flavors of Chinese food. After dinner, the guest can order food no earlier than 22: 11; C. There are high-class western restaurants with reasonable layout, luxurious decoration and elegant style, equipped with special western food rooms; D. There is a unique coffee shop (simple western restaurant) with elegant style and reasonable location. Can provide buffet breakfast and western-style dinner. The coffee shop (or a restaurant) has business hours of no less than 1.8h and definite business hours; E. there are appropriate banquet rooms or small banquet halls. Can provide Chinese and western banquet services; F. There are bars with reasonable location, elegant decoration, characteristics and independence; G supervisors, foremen and waiters in restaurants and bars can provide services in fluent English. Restaurants and bars can provide services in at least three foreign languages (English is the necessary language).

6.5.11

Kitchen A. The location is reasonable and the layout is scientific, so as to ensure that the food delivery route is short and does not intersect with other public areas; B. The wall is covered with ceramic tiles, and the ground is covered with anti-slip materials, with a ceiling; C the cold dish room and pastry room are separated independently, and there are sufficient air-conditioning equipment. There are air disinfection facilities in the cold dish room; D. The roughing room is isolated from the operation room, the temperature in the operation room is appropriate, and the cold air supply should be more adequate than that in the guest room; E. there is enough cold storage; F. the location of the dishwashing room is reasonable; G. There are special facilities for placing temporary garbage and keep them closed; H between the kitchen and the dining room, there is a spring door with sound insulation, heat insulation and odor isolation. I. Take effective measures to kill mosquitoes, flies, bees and other pests.

6.5.11

Public * * * area A. There is a parking lot (underground parking lot or parking building); B. There are enough high-quality passenger elevators, the cars are elegantly decorated, and there are service elevators; C. Have a public telephone and a local telephone book; D. There are separate toilets for men and women; E. There are shopping malls selling daily necessities, souvenirs, handicrafts and other commodities; F there is a business center, which sells stamps, sends letters, handles telegrams, telexes, faxes, photocopies, international long-distance calls, domestic baggage consignment, film development, etc. Provide typing and other services; G. there is a infirmary; H. provide ticketing services such as purchasing transportation, movies, and visits; I. provide sightseeing services in the city; J. There are special emergency power supply lines and emergency lighting.

6.5.12

Select items (***78 items, with at least 35 items) 6.5.12.1 Guest Room (11 items) A. Possibility inquiry service such as bills can be provided through audio-visual equipment in the guest room, and voice mail service can be provided; B. the toilet has a drinking water system; C. No less than 51% of guest rooms have separate bathrooms with showers and bathtubs; D. No less than 51% of guest rooms and bathrooms have separate wet and dry areas (with independent dressing rooms); E. All suites are provided with bathrooms for the use of the host and visiting guests; F. Set up a business floor, where people can register and check out, and there is a business center and rest place for guests. G. There are fax or e-mail receiving and sending equipment in the guest rooms on the business floor; H. provide free in-store meta-line paging service for guests; I. provide 24-hour laundry express service; J. entrusted agency service (golden key service). 6.5.12.2 restaurants and bars (8 items) A. There is a lobby bar; B. there is a professional teahouse; C. there are other foreign restaurants except western restaurants, equipped with special kitchens, and D. there are cake houses; E. a restaurant with flavor; F. There is a grand banquet hall for formal banquets of at least 211 people, equipped with a special banquet kitchen; G. There are at least 11 restaurants with different flavors (except for large and small banquet halls)