detailed description of western food service processes and standards. doc

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1. Procedures and standards for welcoming western food

● Preparation before meals

1. Understand the reservation situation and prepare the menu and wine list.

2. Check the sanitation of the reception desk and its vicinity; Turn on the lamps and lanterns in the area under its jurisdiction to ensure their state, put the signs in the designated position and turn on their light boxes.

3. Check the dress and tidy up the gfd, which must conform to the employee gfd standard.

4. Stand at the reception desk of the restaurant and get ready for the reception. The standing posture must be graceful.

● Welcome sign

1. When meeting guests, you should smile and take the initiative to say hello, welcome, good morning, good afternoon and good evening (say hello before 12 o'clock, good afternoon after 12 o'clock and good night after 18 o'clock).

2. Greet foreign guests in English and address familiar guests with their surnames.

3. Help the guests to pay taxes on their coats and umbrellas, and put them in the cloakroom and make records.

● Inquire

1. Ask the guests if they have a reservation and check the number of people.

2. If the guest has a reservation, the usher should show the guest to the table reserved by the guest.

3. If the guest doesn't make a reservation, when the restaurant is not very crowded, ask the guest for advice (such as asking whether the guest is going to the smoking area or the non-smoking area) and arrange a seat for him.

4. If the restaurant is full, you should politely tell the guests the waiting time. If the guests don't want to wait, they should recommend other restaurants in the hotel and tell them the way. At the same time, I apologize that guests can't eat in this restaurant. If guests are willing to wait, they should be led to the waiting room and provided with tea service. As soon as a table is available, arrange the guests to sit down immediately.

● Introduction

1. When introducing guests, the usher should walk 1 meters in front of the right of the guests, at a moderate walking speed, and pay attention to the guests from time to time to avoid the guests getting separated.

2. In the process of introduction, language should be combined with gestures, and the language should be kind and the gestures should be accurate. Keep your arms straight, fingers together naturally, palms up, point to the target with your elbow as the axis, and at the same time, turn your eyes to the target and pay attention to whether the other party has seen the target clearly. When introducing or giving directions, you are not allowed to gesture with one finger. When talking, gestures should not be too much, and the amplitude should not be too large.

3. After arriving at the table, ask the guests whether they are satisfied with the table.

4. After the guest confirms the table, pull out the chair and help the guest sit down according to the principle of ladies first. When the guest sits down, put his knees against the back of the chair, push the chair forward with both hands, and let the guest sit at a suitable distance from the table.

5. Stand 1.5m to the right of the guest, and press female before female.