it's different. The waiter serves in the restaurant, and the welcome service is the beginning of the restaurant's service for customers. The polite and elegant welcome service not only attracts customers, but also establishes a good restaurant image for the restaurant. Although the original intention of the welcome service in restaurants is good, the welcome service in many restaurants has not really played its due role, nor has it achieved the expected effect of catering managers, but has become a kind of "disturbance" and "shock" to restaurant customers.

So, what details should restaurant greeters pay attention to when serving guests, and how to provide customers with warm and generous welcome service? Below, China Eating Network catering consulting experts will share with you the workflow and details of restaurant welcoming service, such as pre-preparation for welcoming guests, welcoming guests, arranging guests to sit down, welcoming guests to leave at the right time, and seeing off guests.

1. Preparation before welcoming guests

1

Work items, including: 1) Restaurant reservation book; 2) Reservation card; 3) Billboards and billboards in the dining area; 4) Telephone number of reception desk; 5) related stationery.

2

, inquire about the work left over from the previous shift and the related implementation.

3

Attend the pre-shift meeting, report the reservation, plan the meal for the team, and memorize all the reservation materials.

4

Clean the welcome area, welcome desk, billboards and signs in the dining area at the gate.

2. Welcome guests

1

. Welcome guests, dress according to the regulations, stand in the designated position, and stand gracefully. You must keep your head up, abdomen in, shoulders flat, your feet in a "V" shape, your hands crossed in front of your lower abdomen, smiling, looking ahead, and welcoming guests with full spirit. You must not whisper, rely on doors or other objects.

2

When a guest arrives at the welcome area, the usher should bow to the guest with a smile and say hello and welcome him. Hello, sir, welcome inside, please! At the same time, you can also greet the guests according to the meal opening time, such as: good evening, sir!

3

When asking guests if they have a reservation, please pay attention to the courtesy of asking questions, such as "How many people are you having dinner, sir, or do you have a reservation?" If the guest says that a table has been reserved, the usher should ask the guest's name and other reservation methods, immediately find the reservation record, find the table that has been prepared for the guest, and ask whether the number of guests is the same as the reserved number. If there is any change, after the guest allows, arrange the appropriate number of people to eat, and the opening staff will arrange the appropriate table for the guest quickly and accurately and lead the guest to go.

4

Check the reservation materials for all the guests who have booked, and indicate the guests who have arrived.

5

If there are no reserved guests, you should first ask the guests whether to go to the table or order food, and the waiter will guide the guests immediately after deciding.