How to be a restaurant foreman? Understand the duties of the foreman and put them into practice.
The foreman belongs to the basic management personnel and should play a good leading role in the team he leads. In particular, we should set an example, be hard-working, convince people by reasoning, and handle complaints from ordinary guests.
Job responsibilities?
Strictly abide by the rules and regulations of the enterprise, supervise and inspect the implementation of the company's rules and regulations in this department, and set an example by setting an example;
? Responsible for the management of floor service site, urge employees to do customer service in strict accordance with the company's service specifications and quality requirements, and urge the awareness of "smiling service and active service" to ensure service quality;
? Preside over the pre-shift meeting, and gfd, who is responsible for checking the service personnel, leads the waiters to do all kinds of customer service work;
? Be responsible for the attendance and performance of waiters, and report to the manager regularly;
? Check the sanitation, tableware hygiene and facilities hygiene of each private room before the market opens every day, check whether the facilities are implemented normally, and make inspection records of all work at the same time, and track and solve the problems existing in the inspection;
? Assist in welcoming guests; Responsible for ordering food for guests and personally serving guests when service personnel are in short supply;
? Check according to the company's service standards and service processes, assist and cooperate with waiters to provide front desk service, and strictly implement the inspection system during and after meals;
? Master the relevant knowledge of the company's dishes and supervise employees to do a good job in product promotion;
? Handle guest complaints correctly according to regulations, actively communicate with guests and listen to opinions and suggestions; Report major complaints to the competent leader in time and assist in solving guest disputes;
? Understand customer needs, collect customer opinions and feedback quality information; Be responsible for the business skills training of waiters, the pre-job training of new employees and tracking the training effect;
? Responsible for the use, maintenance and storage of articles and appliances needed for floor service;
? Feedback the maintenance information of restaurant property and equipment to the store manager in time to ensure the normal operation of restaurant equipment and the demand of customer service;
? Grasp the ideological trends of employees, care about their lives, do a good job in spiritual civilization construction, and organize employees to actively participate in various activities organized by the head office;
? Do a good job of coordination and communication with other departments;
? Be responsible for the fire safety prevention of the department and the safety protection of customers' property;
? Finish other work arranged by superiors on time.
Hehe, this question is very simple. To be a good restaurant foreman is to set an example within your responsibility. Besides your responsibilities, you should pay more attention to the information related to your colleagues, give more care and give more warmth. ...
How to be a foreman in a restaurant hall? Walking ahead is enough to lead people, win people with leniency, gather people with indifference, discipline yourself with strictness, and convince people with reason! My seat is for you, I hope you can succeed!
Can I apply for a hotel foreman if I have been a restaurant foreman? It depends on what kind of hotel this is. If you have accommodation, you should not, because the functions of the foreman are too different, but you can try. If you have outstanding ability, self-confidence and experience are mixed.
The duties of the restaurant foreman are 1. Assist the manager to constantly improve and perfect the work standards and service procedures, and supervise their implementation.
2. Be responsible for the staff deployment, shift arrangement, attendance and assessment of western restaurants, and ensure that all service points have posts, people and services within the specified business hours.
3. Be responsible for the management of western restaurants according to their service regulations and quality requirements, and keep close contact and coordinate their work.
4. Grasp the market information, understand the changes of customers' situation and needs, collect and accumulate business data, and feed back the data to Western Chef and relevant leaders in time.
5. Understand the supply and menu of western restaurants, and organize the waiters in western restaurants to actively promote various dishes and drinks.
6. Be responsible for the cost control of western restaurants and the management of property, equipment and supplies, and accounting for the receipt, storage and consumption of supplies.
7. Keep the equipment and facilities of the western restaurant clean, intact and effective, and timely guarantee and put forward suggestions for updating and purchasing.
8, responsible for handling the guests' opinions, suggestions and complaints about the service of western restaurants, and seriously improve the work.
9. Understand the customs and taboos of various countries.
10, adhere to the service tenet of completely satisfying guests, strengthen the on-site management of western food service, inspect and supervise the staff of western restaurants in strict accordance with the service regulations, do a good job in pre-meal preparation, inter-meal service and post-meal finishing, and do a good job in job training for employees. cultivate
1 1. Hold a pre-shift meeting, assign tasks and sum up experience.
What does the head waiter need to know? A restaurant foreman needs to have certain management ability, coordination ability, connecting the preceding with the following, and high quality and etiquette.
How to be a good restaurant foreman? Please refer to the following information.
First, we should be good at establishing our own prestige and comprehensively improve our own quality (including professional level, management ability and personal accomplishment). Only in this way can employees admire you, respect you and obey you.
① Professional quality: including professional knowledge and skills.
② Personal qualities: manners, gfd, manners, etc.
③ Management level: We should master certain management theories and knowledge, sum up experience and improve our own level.
2. Lead by example and influence subordinates by example.
The power of example is infinite, which needs employees to do. They should do it first, stipulate what employees can't do, and never "deviate".
3. Do not engage in bureaucracy.
Bureaucracy can only alienate the relationship between cadres and the masses, and do more harm than good.
4. Be brave in taking responsibility.
The more managers try to shirk their responsibilities, the less respect they get from employees.
5. Hope and support subordinates to achieve excellent results.
Hope and support subordinates to achieve excellent results, not only can win the respect of waiters, establish personal prestige, but also mobilize the enthusiasm of employees.
Second, promote democracy and attach importance to communication with employees.
An expert of China Chiwang Catering Consulting said: "You treat employees like cows, and they want to be human. You treat him like a human being. He wants to be a cow and a manager. He should not only convey the instructions from his superiors to his subordinates, but also pay attention to their voices and strengthen emotional communication with employees.
Third, how to be a good foreman
(1) Do a good job of regional inspection.
(2) Do a good job in small training in the class.
③ Regional commodity management.
④ Pay attention to working methods and management art..
⑤ Correctly handle the relationship between superiors, subordinates and peers.
How a restaurant foreman trains employees needs some experience and training materials! In fact, training materials can be found online. But if you want to have a better training effect, you need knowledge, such as adding some short stories during training, so that the quality of training will go up. If you need help, I can communicate with you, as long as I can help you! QQ: 987227875, remember to adopt it as the best answer!