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How do catering businesses reply to bad reviews?

1. The taste doesn't agree with you

1. I'm sorry I can't satisfy your taste! Because our chef is from XX area, what he is best at is XX taste. This time, knowing that you don't like the taste of XX, we modified the menu in time and added new taste options for you (such as removing hemp, spicy and sour). Next time you remember to choose the new taste option prepared for you ~

2. Bow to you! Apologize to you You don't like the taste of the shop, the shop must change! Please tell me your taste preferences and adjust the taste for your food next time! Please remember to tell me the requirements in the notes ~

2. Delivery delay

1. Dear, I'm sorry! The delivery is too slow, which affects your meals! I'm so angry! The rice sprayed with fragrance has made the little brother cool! Next time, you don't need this little brother to send it. Pick a little brother of the Rocket Team to deliver it to you quickly!

2. Sorry, master! The slow delivery of food has wronged your stomach! Small must be optimized! Negotiate the distribution problem with the platform immediately, and also optimize and improve the dining process in the store! Let the food fly to your side in the future!

Third, the packaging is not satisfactory

1. Thank you for your feedback and support. I am very sorry for the inconvenience caused by the packaging problem ~ The store will definitely improve in all aspects! Re-test packaging, select packaging and optimize distribution! I'm sorry for your unhappiness again. Your feedback has made the store progress. I wish you a happy life!

2. I'm sorry. Oh, dear! The lunch box we choose is of relatively high quality in the market. The problems you mentioned should be caused by errors in the production of lunch boxes. We will coordinate this problem with the manufacturer to avoid the recurrence of such problems!

fourth, the problem of ingredients

1. I'm sorry, sir. The store attaches great importance to your feedback on the ingredients. The ingredients selected by the store are purchased on the same day and are absolutely fresh. I hope you can get in touch with the store and verify the matter. I will give you a satisfactory result.

2. Sorry, sir. The problem of ingredients is not only your concern, but also the store attaches great importance to it. People take food as the sky, and chefs take food as their life! I hope to get in touch with you, and the problem verification must be blamed on the individual! Thanks for your feedback!

5. Wrong delivery

1. The baby is suffering ~ Master! We don't carry the wrong pot ~ I hope you can get in touch with the shop and send you a replacement!

2. Sorry, sorry! We take most of the responsibility for the wrong delivery. Please enjoy the meal that was sent to you by mistake. I hope I can contact you, and the store will make up a correct meal for you!

VI. Missing

1. I'm very sorry! I sent you a delicious meal! The store will make corresponding compensation for you immediately, and immediately check the delivery process of the meal and troubleshoot the problem. I won't let you be disappointed with your meal next time!

2. Sorry, my God! I don't know if it's too late to make compensation for the missed delivery. Anyway, I hope to make compensation for you and reflect deeply! I hope you can trust the store again, and the store will live up to your expectations ~