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One, Ktv workflow and job responsibilities
1, every day 15 minutes ahead of time on duty to change the uniform, check grooming, instrumentation is neat.
2, to participate in the department's regular meeting, check whether to bring all the necessary items in the work: pens, books, lighters, corkscrew. (Not allowed to bring cash, cell phones into the business premises)
3, obey the leadership of the work arrangements, to determine the region, as well as the positioning of the region's personnel division of labor.
4, after the regular meeting to check their own responsible area of the room and the public **** area can achieve the state of hospitality. Check the arrangement and shortage of all things and spares.
5, always keep themselves responsible for the cleanliness of the region to which they belong, in the regional team leader's leadership arrangements, daily thorough sanitation, to maintain the health of the equipment and facilities, environmental cleanliness, fresh air.
6, colleagues should respect each other, humble and reasonable, collaborate with each other, meet and greet.
7, familiar with the basic knowledge of the region's equipment and facilities, enthusiastic and generous initiative, courteous reception of guests (to do to welcome the voice, go to send language), can talk, master sales skills, to promote the company's sales of goods, to increase the department's operating income. Good use of language skills to provide guests with the best service. Solve the guest requirements and difficult problems.
8, such as guest inquiries, should take the initiative to answer, shall not show impatience, if they do not know how to answer, they should ask the guest to wait, and notify the higher leadership to solve.
9, waiting for the peak of the guests, colleagues are too busy, should take the initiative to go forward to help, timely replacement reception of guests, in the service for the guests to exit the room after the guests need to remind the guests, such as the need to click on the service button and wish the guests a happy consumer.
10, lead the guests to the restroom, give the guests to start the wine or other services, walking back and forth with the rest of the eyes to observe the room guest movement if found in a special situation should be reflected to the leadership in a timely manner, in addition to the guests in the room as far as possible to avoid the words and deeds, to the guests to create a casual autonomous environment.
11, guests out or go to the bathroom to remind guests to remember their room number, so as not to come back to the wrong room.
12, the room after the guests to regularly patrol the room, clean up the coffee table countertops, empty bottles of wine will be removed and placed against the wall yards, and at the same time, liquor promotions. During the tour to observe the guests mood talk, found that the situation promptly reported to the superiors.
13, the guests buy a single room, to check the room and immediately clear the room, while reminding the guests, do not forget their own belongings, and say send the guest language.
14, before the end of the day in the regional team leader arranged to check the private room health, equipment power supply is on time and normal shutdown, for a thorough room clearing, and notification of the inspection work, to report to the team leader of their own services in the problem and the need for maintenance, requisition of goods.
15, health checks are completed, to participate in the daily evening meeting, and finally change public clothing off.