(1) Service awareness: good at communicating with customers, able to accurately predict, grasp and meet the real needs of customers, understand the potential needs of customers, and provide suggestions for the realization of customers' interests;

(2) sense of responsibility: be responsible for the work process and quality of yourself and your subordinates, be brave in taking risks in your work, actively provide services to customers, and fully assist the work of superiors, subordinates and colleagues;

(3) Management ability: be able to accurately grasp the intentions of superiors, analyze existing information and resources, and formulate and organize employees to implement effective action plans within the scope of their functions and powers; Fully understand subordinate employees and give them effective guidance;

(4) Team building ability: it can lead employees to form a friendly atmosphere, high morale, cooperative spirit, positive cooperation mechanism and a high degree of trust within the organization, and can continuously improve and enhance the level of trust and interaction within the team;

(5) Ability to solve problems: be able to respond quickly to changes in the situation and conduct complex analysis, divide a complex problem into several parts, and deal with each problem in various ways; Be able to analyze the complicated causal relationship between each part and work out specific solutions;

(6) Innovative ability: being able to think about problems from different angles and put forward new ideas and schemes; Flexible thinking, able to improve working methods and means, and work creatively in combination with reality.

In addition, you can find the interview questions of waiters at/thread-129621-1.html!