Oda, a college student, paid the tuition fee at Wuhan Sweet Time Baking School, and planned to study baking at the Shanghai branch campus. Unexpectedly, the Shanghai campus was delayed in opening classes. In desperation, the student had to find the Wuhan campus where the money was collected and the contract was signed, and asked for a refund < P > But the Wuhan campus said that it was handled by the headquarters on the grounds that "all procedures were transferred to the Shanghai campus". The headquarters said that the student was recruited by Wuhan Campus, and the refund should be made to Wuhan Campus.

Now, many days have passed since the "15-31 working days refund" promised by Happy Hour, and Oda has not received the refund.

Long refund process

Oda, who lives in Wuhan, is studying in Shanghai. During her winter vacation in October this year, she learned that Wuhan Sweet Time West Point Dessert Cake Baking Training School (hereinafter referred to as "Sweet Time") can teach baking courses, so she went to learn with her friends.

When consulting and signing up, the salesperson clearly told Oda that Sweet Time also has a campus in Shanghai, and you can study in Shanghai after signing up. As a result, Oda and his friends paid a tuition fee of 8,111 yuan (6,111 yuan * * *) respectively and signed up for the course of "French Dessert".

However, when Oda returned to Shanghai in March, she found that the "Sweet Time" Shanghai campus had been in a state of "closed shop upgrade" and could not attend classes normally, so she proposed a refund to the Wuhan campus.

On April 9th, Wuhan Campus sent an electronic version of the "Application Form for Refund of Fees", asking Oda to print it out, fill it out, and sign it with his handprint. Oda noticed that the column of "Notice of Refund" in the application form clearly stated: "After all procedures are completed, they are reported to the general manager for signature and approval, and then submitted to the Finance Department for confirmation before the related fees can be refunded. The refund time is 15-31 working days. "

On the 21th, Oda will send the completed refund application form from Shanghai to Wuhan as required. On April 23, the logistics documents were signed, and Oda began a long wait.

On May 21th, one month after the application form was sent, Oda asked the salesperson about the refund progress, and the other party said that he was waiting for the approval of the leader. Since then, Oda has repeatedly asked through WeChat, and the replies he got are "being approved" and "still going through the process". In the meantime, Oda dialed the 411 number of the Shenzhen headquarters of Sweet Time. After the other party inquired about the relevant information, he said that he would arrange a special person to contact him.

in may, a customer service agent who claimed to be in charge of the refund at the headquarters contacted ODA and promised to complete the refund by the end of June. However, after the other party's mobile phone was turned off, Oda could no longer get in touch with him.

Because the promised refund was delayed, Oda gave a one-star bad review on the public comment and called 12315 for help.

Subsequently, another staff member of Sweet Time Headquarters contacted Oda and promised to refund her within two months, but she needed Oda to sign a refund agreement and delete her bad comments. Oda thought this request was too unreasonable and refused to sign the agreement.

"Kicking the ball" at the headquarters campus

On the black cat complaint platform, a keen journalist searched and found that many netizens complained that it was difficult for "Sweet Time" to refund fees and protect their rights.

On July 9th, many days have passed since the 15-31 working days promised by Sweet Time. Together with the staff of the market supervision department, the reporter came to Wuhan Sweet Time West Point dessert cake baking training school located in Zhongbei Road. A person in charge who claimed to be "President Liang" came forward to receive it.

When the reporter showed his identity and purpose, President Liang said that he had just been here for a month, and he "only knew something" about Oda's refund.

"At that time, she said that she wanted to study in the Shanghai campus, so we transferred her relevant information and money to Shanghai." President Liang said that according to the contract, Party B (that is, the trainees) should deduct 31% of the liquidated damages for failing to perform the terms of the contract. "Considering that the Shanghai campus has not been able to start teaching, we are willing to give a full refund. However, the refund is handled by the headquarters in a unified manner. I don't know the specific situation. "

President Liang said that he would urge the head office to handle the refund as soon as possible. When the reporter asked him to provide the phone number of the contact person at the headquarters, he refused to disclose it.

on July 2, the reporter found out through "Tianyancha" that the company associated with "Sweet Time" was Shenzhen Decheng Education Technology Co., Ltd. The reporter called the company many times, but they all suggested that no one answered. Subsequently, the reporter called the sweet time headquarters 411. After learning the reporter's intention, the other party said that Oda paid the fee and signed the agreement in Wuhan campus, and the campus should be responsible for the refund.

"This is obviously kicking a ball!" Oda said angrily.

In this regard, Li Fang, a staff member of the Fruit Lake Market Supervision and Management Office of Wuchang District Market Supervision Administration, reminded consumers that when signing relevant contracts or agreements with merchants, they must read the terms clearly. "If the rights and responsibilities of both parties are obviously unequal, it is recommended to sign them carefully."

Yang Yang, a lawyer of Hubei Weili Law Firm, believes that both the Shenzhen headquarters and Wuhan branch have the obligation to properly handle the refund. As for the financial process, it is an internal problem of the company and cannot be an excuse to affect the refund.

at present, the two sides are in further negotiation.