A. there is a reception room suitable for reception capacity. The interior decoration is beautiful and chic. There is a general service desk suitable for the hotel scale and star rating;
B. Each section of the main service desk is marked in Chinese and English, and the receptionist provides reception, inquiry, checkout and message service 24 hours a day;
C. Provide one-time ordinary bill settlement service (except commodities);
D. provide credit card settlement services;
E. Provide promotional materials of hotel services, room price list, local tourist traffic map, introduction of local tourist attractions, timetable of major transportation vehicles, and newspapers and periodicals suitable for hotel guests;
F.24-hour room reservation
G. There is a safe for valuables opened by the hotel and guests at the same time. The safe location is safe and hidden, which can protect the privacy of guests;
H. Set up a doorman 16 hours to receive the guests;
1. Set up full-time baggage porters and special baggage carts to provide 18 hour baggage service for guests. There is a small luggage storage place;
J. there are managers on duty 24 hours a day;
K. Set up a lobby manager to provide 18-hour on-the-job service;
The length is to set up a guest rest place in the non-business area;
Mi (short for meter) provides valet booking and taxi arrangement services;
Noun (abbreviation for Noun) There are ramps for the disabled in the foyer and main public areas, and wheelchairs are provided to provide necessary services for the disabled.
6.3. 10 Guest Room
A. At least 30 rooms (sets) are available for rent;
B. Door mirrors and anti-theft devices shall be installed, and emergency evacuation maps and related instructions shall be posted in prominent positions;
C beautifully decorated with upholstered beds, dressing tables or writing desks, wardrobes and hangers, chairs or simple sofas, bedside tables, bedside lamps and luggage racks. Indoor carpets, wooden floors or other advanced materials. Using indoor area lighting, the illumination of the target object is good;
D there is a toilet, equipped with a bucket, a dresser (equipped with a washbasin, a toilet mirror and necessary toiletries), a bathtub or a shower room. The bathtub is equipped with shower curtain and shower head (there is a separate shower room without shower head). Take effective anti-skid measures. The floor, wall and ceiling are decorated with advanced building materials, with soft colors and good target illumination. There is a good exhaust system or ventilator, and the temperature and humidity are suitable for guest rooms. There are 1 10/220V uninterruptible power supply sockets. 24-hour hot and cold water supply;
E. There is a convenient telephone, and you can dial directly or use instructions to make international and domestic long-distance calls;
F. Internet access service can be provided with instructions for use;
G. there is a color TV. The broadcast channel shall be no less than 16, with clear picture and sound quality and channel description. The broadcast content should comply with the provisions of the China municipal government;
H. Effective noise prevention and sound insulation measures are available;
First, there are at least two specifications of power sockets, and socket converters are provided;
J. there are shading curtains;
K. there is a single room;
There are suites in length;
Mi (short for meter) has stationery suitable for this star level. There are service guides, price lists, accommodation instructions, local tourist attractions, and tourist traffic maps. Provide corresponding newspapers and periodicals at the request of guests;
Noun (abbreviation of Noun) The room and bathroom are cleaned 1 time every day, and the sheets, sheets and pillowcases are replaced every day or at the request of the guests, so as to fully supplement the guests' supplies and consumables;
O. provide turndown service and place good night cards;
Cotton fabric for bed (sheets, pillows, pillowcases, quilts and sheets, etc.). ) and bathroom knitwear (bathrobes, bath towels, towels, etc.). ) good materials, exquisite workmanship, soft and comfortable;
24-hour hot and cold drinking water, free tea or coffee;
R 70% of the rooms have mini-refrigerators, which provide appropriate amounts of wine and drinks, and are equipped with drinking utensils and price lists;
Additional chairs and tea service can be provided upon request when receiving guests in the south room;
T. provide message and wake-up service;
The unit provides wet washing, dry cleaning and ironing services for clothes;
Verb (abbreviation of verb) has a food delivery menu and a drink list, 18 hours provides food delivery service, and there is a food delivery board that can be hung outside the door;
W. provide shoeshine service.
6.3. 1 1 Dining room and bar room
A. there is a restaurant that provides breakfast, lunch and dinner services;
B. There is a banquet hall or a small banquet hall, which can provide banquet service;
C. There are bars or tea rooms or other places where guests can rest and exchange and provide beverage services;
D. Tableware is intact, sanitary and clean;
E. The menu and wine list are beautiful and tidy, and the dish yield is not less than 90%.
kitchen
A. the location is reasonable and close to the restaurant;
B. Tile the wall, lay anti-skid materials on the ground, geosyncline and ceiling.
C the cold dish room and pastry room are separated independently, and the air conditioning equipment is sufficient. The temperature of the cold dish room meets the food hygiene standards, and there are air disinfection facilities inside;
D. The roughing room is isolated from other operation rooms, and the temperature of each operation room is appropriate;
E. Necessary refrigeration and freezing facilities;
F. the location of the dishwashing room is reasonable;
G. There are special facilities for placing temporary garbage and keep them closed;
H. There is a sound-proof, heat-proof and odor-proof spring door between the kitchen and the dining room, which is separated in and out and automatically closed;
First, take effective measures to kill mosquitoes, cockroaches and other pests.
6.3. 13 meeting and entertainment facilities: there are meeting and entertainment facilities and equipment, and corresponding services are provided.
6.3. 14 public * * * area
A. provide return lines or parking lots;
B there are enough passenger elevators for buildings with 4 floors and above;
C. having a public telephone and a local telephone book;
D there are separate public toilets for men and women;
E there are small shops selling daily necessities, souvenirs, handicrafts and other commodities;
F. Selling stamps, sending letters, handling fax, photocopying, typing and international long-distance telephone calls;
G. provide computer rental services.
H. There are emergency power supply facilities and emergency lighting facilities;
A, the corridor floor carpeting or other high-grade materials, metope clean, decorated, 24 hours of light, no obstacles. Emergency exits should be clearly marked and located reasonably.
6.3. 15 There should be at least 10 among the selected projects.
6.4 Four-star
6.4. 1 The hotel has reasonable layout, reasonable functional zoning, convenient facilities and safe use.