The word "HOTEL" comes from French. At that time, it meant the villa where nobles hosted VIPs in the countryside. It was called "hotel" in Hong Kong, Macao and Southeast Asia, "hotel" in Taiwan Province and "hotel", "hotel", "guesthouse" and "hotel" in Chinese mainland. We can find the definition of a hotel from its title and function. However, today, the definition of hotel is also varied and there are different opinions. A hotel with international standards must first have comfortable and safe rooms that can attract guests to live in, various restaurants that can provide delicious food with local flavor, commercial conference halls, modern conference equipment and office communication systems needed for trade negotiations, and recreation centers needed by tourists. Swimming pool, gym, merchandise department, gift department, and comprehensive service department, such as bank, post office, fax room, bookstore, greenhouse, beauty salon and so on. At the same time, all units should have well-qualified waiters to provide first-class services to guests. Today's international hotel industry is called "tourism industry". By industry, we mean a large number of scientific, professional and efficient undertakings. To sum up, the so-called hotel in modern times should meet the following basic conditions: 1. It is a well-known building with perfect equipment and approved by the government. It must provide accommodation and meals for passengers. He needs facilities to provide entertainment for passengers and customers. 4. We should also provide ideal services for accommodation, catering and entertainment. 5. It is profitable and requires reasonable profit.
adjust all kinds of social relations arising from hotel activities, which mainly include the following categories:
(1) the relationship between hotels and guests. This is the most important social relationship adjusted by the hotel law. The relationship between the hotel and the guests is a horizontal legal relationship, and the legal status between the hotel and the guests is equal. The relationship between them is generally established in the form of contracts, and each subject assumes obligations while enjoying rights, that is, the hotel and the guests enjoy corresponding rights while fulfilling their obligations.
(2) the relationship between the hotel and relevant departments. Hotels have relations with many departments in the process of operation and management, such as travel agencies, transportation, water supply, power supply, gas supply and other enterprises and departments. The relationship between hotels and these enterprises and departments has both horizontal and vertical legal relations.
(3) the relationship between hotels and administrative departments. This is a vertical legal relationship. The state administrative department is responsible for the supervision and management of hotel management activities. This relationship is embodied in the relationship between leadership and being led, management and being managed, supervision and being supervised. The former is mainly manifested in the exercise of power, while the latter is mainly manifested in the performance of obligations, and the subjective status of both sides is unequal.
(4) Legal relationship with foreign factors. This legal relationship includes the legal status of foreign tourists and tourism organizations in China, and the cooperative relationship between Chinese and foreign parties in Sino-foreign joint ventures and cooperative hotels. These relations are generally regulated by Chinese laws, except for international conventions, treaties and international practices concerning hotels to which China is a party.