Model essay on personal work summary of front desk foreman 1
The coming xxxx year is a full, busy and happy year. On the occasion of the end of this year and the beginning of this year, I stand on the podium where the old and the new times alternate, looking back on the past and looking forward to the future, and I can't help thinking a lot. In the past year, under the guidance of the group, with the care and help of department leaders, and with the friendly cooperation of colleagues, I have made great progress in my work and study.
First, strengthen business training and improve their own quality.
With the enthusiastic help of the front desk supervisor, foreman and colleagues, my business skills have been significantly improved. As the front desk of the hotel, every employee has to face the guests directly, so the working attitude and service quality of our employees reflect the service level and management level of a hotel. And the front desk is the core part of this facade. I know that my responsibility is great and my negligence will bring economic losses to the hotel. Therefore, in my work, I do every job conscientiously and responsibly, and actively learn more professional knowledge from other colleagues to strengthen my professional level. Only in this way can we further improve our business knowledge and service skills, and better provide quality services to our guests, which will make them overjoyed.
Two? Open source and reduce expenditure, control costs? Start with small things, start with me.
? Open source and reduce expenditure, open source and reduce expenditure? Is the pursuit of every enterprise. Under the leadership of department leaders, we actively responded to the call of the hotel to carry out activities to save expenses and control costs. In order to save money, we use recycled welcome cards as hotel employees. When the HSE room is checked in, when the sales staff wants to show the guests around the room, we all use these abandoned welcome cards to install the keys, so as to reduce the use of welcome cards and save money for the hotel. The printed report paper is used for drafting, and all kinds of reports are printed on both sides as far as possible. Through these controls, we can make our due contribution to the hotel's revenue and do our bit.
Third, strengthen their own sales awareness and skills to improve the housing rate.
With the help of the training of department leaders, I learned some sales skills. How to quote guests, what kind of guests quote what room type? How to recommend a better room type for guests with reservations? Wait a minute. Here I would like to thank our department leaders for passing on these sales knowledge to us without reservation. While increasing my knowledge, I also actively make my own efforts for the sales promotion of scattered houses. As long as the guests come to the front desk, I try to let them stay, even if it is UG. In order to strive for a higher occupancy rate.
Fourth, pay attention to the coordination between departments and get along well with colleagues.
Hotels are like a big family, and some unpleasant little things will inevitably happen between departments at work. As the hub of the whole hotel, the front desk has a close working relationship with catering, sales, rooms and other departments. So in my daily work and life, I always pay attention to my words and deeds, take the initiative to deal with colleagues in various departments, respect others, and win respect for myself. Everything goes well at home. Only in this way can our hotel and our group make great progress.
In this year's time, I have grown a lot and learned a lot, but I also deeply realized and realized the shortcomings.
1. The service lacks flexibility and initiative, and is afraid of doing something wrong.
2. Encounter unexpected events, lack of good psychological quality, can not calmly deal with problems.
In the reception of a large conference team, you can't control the room well.
The new year is about to begin, and I will work hard under the leadership of hotel leaders. Actively cooperate with the foreman, supervisor and leader to complete all the work, strive to improve their overall quality, improve service quality, correct those shortcomings, and be an excellent receptionist. Strive to achieve better development on the excellent platform of the group and contribute to the prosperity of the group.
Front desk foreman mode the second personal work summary
My name is xxx, and I work at the front desk. After a busy and full year in 20 1 1, we have ushered in a brand-new and hopeful 20 12 year. Standing here, I am filled with emotion. Being able to participate in the speeches of outstanding employees not only represents the admiration of leaders and the recognition of colleagues, but also reflects everyone's affirmation of my work ability. Thank you again for your trust in me. Thank you!
From an employee who just came to the club to the foreman, I can deeply understand that it is not only my position that is promoted, but also the expectations of my colleagues and their responsibilities. To be a good foreman is to set an example for employees in everything at work. Colleagues should be able to mobilize their enthusiasm and give them full trust. That's what I did. I gradually accumulated detailed experience and applied it to my work without reservation to improve my management level.
As a member of the guild hall, I exchanged 100% enthusiasm and thoughtful service for the guests' satisfied smiles. Although my work is ordinary, I never give up my pursuit because of ordinary. Because I help others every day, the guests get satisfactory service from me, and I also get satisfaction from the guests' satisfied eyes and find happiness.
As a front desk foreman, I should not only do a good job of reception and cashier at the front desk, but also be responsible for the backstage work in the front desk, and be responsible for the collection, storage and attendance of items in the front desk. As a small housekeeper in the front office, I always follow the purpose of the hall in the management of goods? Save money and control costs. In order to save money and control office supplies, I require trade-in for new ones. I often remind every colleague at the front desk to reply with a used piece of white paper.
Print internal materials. I saw that the one-time use of the welcome card at the front desk was very wasteful, so I took the initiative to propose to the manager that the recycled newer welcome card could be recycled and got the manager's consent. Through these controls, the front office should make due contribution to the hotel revenue. I can reconcile the goods with the accounts. As for attendance, I insist on seeking truth from facts every day and reporting attendance in time every month to ensure the normal operation of the department.
To a leader: Today, if I win the election of outstanding employees, I will be very happy, but I will not be proud. It will only spur me to make continuous progress and do my work better. If I don't run for office, I won't be discouraged. I will work harder to further improve myself.
Personal work summary of the front desk foreman model essay 3
For guests, the front desk is the first step for them to contact our hotel, the first impression of the hotel and the facade of the hotel, which is very important. Recognizing its importance, we must do our work well. Therefore, in the past five months, I have been strictly abiding by the hotel regulations.
First, like all other service industries.
How to keep smiling, how to greet guests, how to provide services for guests, and the language to be used in services.
Second, pay attention to the image
The front desk is the first impression of the hotel and the facade of the hotel. Therefore, our front desk staff must ask the guests to wear light makeup, work clothes and have a good mental outlook, so as to maintain the image of the hotel and let the guests know and see our mental outlook of Yibang. So as to leave a deep good impression! But also conducive to the promotion and cultivation of our own image. Thus, it will affect our future life.
Third, the front desk business knowledge training
Mainly the daily workflow, the daily work of the front desk is very complicated, such as check-in and check-out, telephone transfer, inquiry, information provision, luggage storage, information inquiry and verification. Check the order, arrange the room, and hand over the work during the shift change. Therefore, we should always maintain a serious and meticulous work style and sense of responsibility! So as not to bring inconvenience to the guests and their colleagues!
4. English at the front desk English at the front desk is the basic requirement for every receptionist, so as to better serve foreign guests. As for English reception, I thought it was not a problem for an English major like me, but when I received foreign guests later, many problems came out. For me, I haven't been exposed to English for more than a year, and I realize that many words are unfamiliar, and the names of many hotel facilities and equipment have never been exposed before. Fortunately, our hotel organized English training at the front desk, which allowed me to review and consolidate the words I had learned before. I also learned many words that I have never touched before, such as the names of many facilities and equipment.
Through such training, I understand a truth, you should never forget to study and keep charging yourself! Only by continuous learning can we make better progress and improve our abilities in all aspects! The editing teacher compiled the annual work summary of the front desk foreman for everyone, hoping to help everyone.